9683 results found

1. Box Drive Accidental Deletion

   Since the introduction of Box Drive end users that haven't read the documentation and skip through the walkthrough aren't used to seeing all of the files and folders.

   The user without realizing, then believes that all of these files and folders either aren't needed or are taking up physical space on their hard drive.  The user then either randomly deletes select files and folder or just deletes everything within Box Drive.  A solution is needed to either further alert or prevent this.  One other possible solution is to create a process to fully restore all of the deletions and collaborations.

   When this happens, it literally deletes all of the files and folders from Box.  For the user that made the deletion, it will also remove them as a collaborator from those files and folders the user didn't own.

   This causes a number of issues and use cases:

   1. The user realizes the mistake, stops the deletion and restores all of the data from the Trash via the Box UI. -Since the user was removed as a Collaborator, it is physically impossible to restore the shared folders and files because those physically sit in the Owner's Trash.  The Owner or an Admin has to manually restore the data.  -Depending on the timing if the restore is done versus the deletion, the user may or may not still be a collaborator on the Parent/Child folders, thus causing Orphaned Folders and Files during the restore.  In this case, all of the Orphaned Files and Folders will be restored to the user that is restoring the data without any of the previous Collaborators

   2.  The user creates a ticket with the Admin and the Admin manually restores the data; however, this can still have all of the same issues as #1 unless the data is all restored without breaking the Parent/Child relationships

   Current Admin recommended steps for resolution:
   1.  Run the Collaboration Report EVERY day
   2.  As soon as the issue is reported, run the User Activity Report for the user for the last 30 days (this will help when checking the unique ID's of deleted versus restored in Step #10), specifically selecting the "Moved to trash" (under File Management) and "Removed collaborator" (under collaboration)
   3.  Filter through the report to see what folders the user has been removed from as well as how many items were deleted and from where (specifically looking for the parent folders to not cause orphaning when restoring)
   4.  Based on that list, take the Collaboration report from #1 and filter it based off of the user that made the deletions email in column I named Collaborator Login.  This provides the list of folders and folder Owners that once the data is restored could still possibly have data in their trash
   5.  Login to the user's account or have the user that deleted the data, change the Files and Folders Per Page to 100 in Account Settings
   6.  Go to the Trash and select the "Items I Deleted Drop" down and either select the items to restore or select "Restore All" (this could restore files that truly should be deleted)
   7.  If there were no errors restoring, then run the Activity report again with the same settings from step #2 and also include "Restored from trash" (Under File Management), if there were errors skip to Step #11 otherwise go to step #8
   8.  Filter the report for "Trash" and take all of the Unique ID's for the "Affected ID" Column G and de-dupe that in a new sheet
   9.  Filter the report for "Undelete" and take all of the Unique ID's for the "Affected ID" Column G and de-dupe that in another new sheet
   10.  Compare those ID's, if they data sets are the same then all data has been restored.  Please note that if a "Restore all" was done on the trash this could include data deleted before that date and may have restore id  since the reports include 30 days
   11.  If the data sets don't match, then take the Collaboration report from #4 and as an Admin, log into each individual account and restore the deleted file from the Trash just like in #6 or reach out to the user's and have them do this (if files were orphaned, please check the root level for the user that restored the data)
   12.  To be 100%, the same activity report from #7 will need to be ran for every user that data was restored from but in this case only for the respective day and then compare the same way as step #10 with the existing ID's gathered in step #10
   13.  Finally, if still this doesn't line up log back into the account that deleted the data and check the root level for the possibly Orphaned files/folders

   This is the only way to be certain 100% everything has been restored

   Since the introduction of Box Drive end users that haven't read the documentation and skip through the walkthrough aren't used to seeing all of the files and folders.

   The user without realizing, then believes that all of these files and folders either aren't needed or are taking up physical space on their hard drive.  The user then either randomly deletes select files and folder or just deletes everything within Box Drive.  A solution is needed to either further alert or prevent this.  One other possible solution is to create a process to fully restore all of the deletions and collaborations.

   … more

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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2. Relay/task push notification on Mobile app

   We are currently evaluating Relay so notifications on Mobile will be important for making Relay a viable solution (and will certainly make regular comments/tasks easier to access).

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   1 comment  ·  Notifications  ·  Delete…  ·  Admin →
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3. Add metadata to search results in web app

   Currently in the "search results" view in the web app, it is difficult to identify if an item is returned in the search result due to matching metadata. By adding matching metadata which triggered a "positive" search result to the list of search results, it will help guide the user to the correct search result. Without the matching metadata in the search results view, the metadata search query matching and filter functionality is not very useful, as users cannot tell the exact context that resulted in the search result matching. This results in users having to open all search results in new tabs, checking the item's metadata for a "good match", and then navigating back to the search results view to continue paginating through the search results.

   Currently in the "search results" view in the web app, it is difficult to identify if an item is returned in the search result due to matching metadata. By adding matching metadata which triggered a "positive" search result to the list of search results, it will help guide the user to the correct search result. Without the matching metadata in the search results view, the metadata search query matching and filter functionality is not very useful, as users cannot tell the exact context that resulted in the search result matching. This results in users having to open all search results… more

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   0 comments  ·  Search  ·  Delete…  ·  Admin →
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4. Eliminate confirmation email for manually created or provisioned accounts

   We feel that the confirmation email step should not be utilized with accounts that are manually created in the portal or that are auto provisioned from AD. When we create a new account, there is a "delay" with the new email address being propagated and established in our third-party cloud-based email security system. This causes the new email to be added to the hard bounce list at Box due to the email address not being valid (yet). We understand the need for a confirmation email when it comes to an individual user signing up, but if an account is created by an administrator or auto provisioned though Azure, a confirmation email doesn't seem necessary. Removal of that step, or the ability to turn that off in the Enterprise Settings (for all domain accounts) would be helpful.

   We feel that the confirmation email step should not be utilized with accounts that are manually created in the portal or that are auto provisioned from AD. When we create a new account, there is a "delay" with the new email address being propagated and established in our third-party cloud-based email security system. This causes the new email to be added to the hard bounce list at Box due to the email address not being valid (yet). We understand the need for a confirmation email when it comes to an individual user signing up, but if an account is created… more

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   3 comments  ·  Users and Groups  ·  Delete…  ·  Admin →
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5. Box drive won't show files that don't sync

   We have many department users uploading files to Box via Box drive but sometimes Box drive won't upload all the files due to a certain discrepancy. There is no error on Box drive and the only way to find this is to check for the number files on Box web as compared to the number of files on Box drive for the particular folder. This is very concerning and Box drive should either show the list of files not uploaded to Box or shouldn't allow users to upload files using Box drive. I hope there will be a fix released soon. I am also concerned with how many more customers would have been facing this issue and they may not be even aware of this discrepancy as we hardly check the total number files actually uploaded.

   We have many department users uploading files to Box via Box drive but sometimes Box drive won't upload all the files due to a certain discrepancy. There is no error on Box drive and the only way to find this is to check for the number files on Box web as compared to the number of files on Box drive for the particular folder. This is very concerning and Box drive should either show the list of files not uploaded to Box or shouldn't allow users to upload files using Box drive. I hope there will be a fix released… more

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   3 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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6. Make it easier to create a free account for external collaboration

   free users account creation is difficult so this lead to lower the usage of external collaboration. Hence, the users are using more shadow IT

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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   not planned  ·  Adminkpatel (Product Manager, Box) responded

   Thank you for your feedback! At this time, we cannot prioritize this feature request, however, we will keep this in mind for future iterations of our account creation experience.

7. Enhance and support the Box Embed Widget for mobile browsers.

   We outsource hosting and presenting documents to Box. We allow our users to upload documents in our app and we upload them to Box via API. Later on, when users want to view the file, we ask the Box API for an iframe URL and embed it in our app. So, in the end, no one is logged in to any box applications, because we use the API under the hood.

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   4 comments  ·  Web App  ·  Delete…  ·  Admin →
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   not planned  ·  AdminJamie Keane (Sr. Director, Product Management, Box) responded

   Thank you for the submission. We are currently collecting use cases and feature requests for the Box Embed widget, and are considering it for update in a future planning cycle. We do not have a timeline for this at present, but ask you to continue to submit feedback here in the meantime.

8. Have Box Notes Accessed via Drive Open in Box Notes Desktop Application

   Right now, when a user opens a Box Note from Drive on their desktop, the note is opened in the webapp, rather than the Box Notes desktop app they have installed.

   A better flow would be to have those notes open in the Notes desktop app instead

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   not planned  ·  1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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9. Add ability for users to open a folder in Box Drive from the Web App

   Add some kind of "open in Box Drive" option for a folder. Clicking this would cause Box Drive to open the appropriate folder locally.

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   4 comments  ·  Web App  ·  Delete…  ·  Admin →
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   not planned  ·  dfisher responded

   This seems like it would be better solved with a search improvement to Box Drive. If not, let us know in the comments.

10. Support SCIM
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    4 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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    not planned  ·  jfan responded

    Thank you for your submission. However, this does not have enough demand in order to be prioritized.

    We will reconsider with additional use cases.

11. Assign task to groups

    We would like to be able to assign task to specific groups. I.e. asking a whole team to acknowledge that they have seen a specific document.

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    4 comments  ·  Tasks  ·  Delete…  ·  Admin →
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    not planned  ·  Adminmnorgan (Admin, Box) responded

    This feature is not currently planned for our roadmap in FY24.

12. Saved Searches

    The ability to "save" a search and be able to go back to it at any point and the latest results would be there.

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    not planned  ·  1 comment  ·  Web App  ·  Delete…  ·  Admin →
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13. Prompt for Folder Moves

    Add a prompt when moving a folder to ensure a customer wants to perform the action before moving into a folder.

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    not planned  ·  2 comments  ·  Web App  ·  Delete…  ·  Admin →
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14. Allow Admins to limit how much content users can mark for MFO
    16 votes

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    not planned  ·  2 comments  ·  Desktop  ·  Delete…  ·  Admin →
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15. Enhance Metadata Input Fields in Box Forms (Multi-line Support & Character Limit)

    [Background and Problem]
    A customer is looking to migrate their FAQ management system from Microsoft Lists to Box. Their plan is to store the FAQ answers as metadata. However, we have received feedback that this is impractical because the metadata input field in Box Forms is restricted to a single line, making it difficult to enter long answers.

    Below are our feature improvement requests.

    1. Multi-line Input Support
       We request the ability to either adjust the height of the text input field for metadata, or to select the same format as the "Long Text" field for metadata fields.

    2. Increased Character Limit (Optional)
       We also have a comment from the customer regarding the character limit for the metadata field in Forms:
       "While 400 characters for Japanese is sufficient for basic needs, it would be even better if it were expanded to around 1,000 characters to allow for more detailed information and broaden its use."

    ＝＝＝＝＝＝＝＝＝
    【背景と課題】
    現在、Microsoft ListsでFAQ管理を行っている顧客がBoxへの移行を検討しています。 この際、FAQの回答をメタデータに格納する計画ですが、Box Formsのメタデータ入力欄が単一行であるため、「これでは長文の回答が入力できず、実用的ではない」というフィードバックを受けました。

    以下、機能改善のリクエストです。

    1. 入力フィールドの複数行化
       メタデータ用のテキスト入力フィールドの高さを調整できる、または「ロングテキスト」フィールドと同じ形式をメタデータフィールドでも選択できるようにしてほしい。

    2. 入力文字数の拡張　※オプショナル
       Formsのメタデータフィールドに入力できる文字数に関しても、顧客からコメントをいただいております。
       「日本語で400文字あれば最低限の用途では問題ないが、より詳細な情報を記述できるよう、1000文字程度まで拡張されると活用の幅が広がり、さらに良い」

    [Background and Problem]
    A customer is looking to migrate their FAQ management system from Microsoft Lists to Box. Their plan is to store the FAQ answers as metadata. However, we have received feedback that this is impractical because the metadata input field in Box Forms is restricted to a single line, making it difficult to enter long answers.

    Below are our feature improvement requests.

    1. Multi-line Input Support
       We request the ability to either adjust the height of the text input field for metadata, or to select the same format as the "Long Text" field for metadata fields.

    2. Increased Character Limit… more

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    0 comments  ·  Box Forms & Doc Gen  ·  Delete…  ·  Admin →
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16. We would like to have a clear indication of whether a file request link has been issued for a folder.

    Currently, it's not immediately clear whether a folder has a file request issued.

    We would like to have an icon display, similar to a shared link icon, so that it is visually clear when viewing the folder that a file request link has been issued.

    (In Japanese)
    フォルダでファイルリクエストリンクが発行されているか分かるようにしたい

    現在、ファイルリクエストが発行されているフォルダかすぐにはわかりません。

    フォルダを見た際に、ファイルリクエストリンクが発行されていることが視覚的にわかるよう、共有リンクのようなアイコン表示をできるようにしたいです。

    15 votes

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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17. Restricted export of content insight reports by non-administrative users.

    There is a function to export Content Insights access statistics, but if you restrict content creation and prohibit the creation of first-level folders, you will not be able to export it.
    https://support.box.com/hc/en-us/articles/360043696594
    However, anyone who owns a folder called "Box Reports" can export Content Insights Reports, even if they don't have admin permissions.

    ＜request＞
    As stated in the article, restrict non-admin users from exporting Content Insights reports.
    *Do not make an exception for the owner of the "Box Reports" folder
    We do not want users without administrative privileges to be able to export this report, as this would reduce the chances of a malicious user maliciously exporting the report to near zero.

    日本語：
    Content Insights のアクセス統計をエクスポートする機能がありますが、コンテンツ作成を制限し、第 1 階層のフォルダーの作成を禁止している場合はエクスポートできません。
    https://support.box.com/hc/ja/articles/360043696594
    ただし、「Box Reports」というフォルダーを所有しているユーザーは、管理者権限がなくても、コンテンツ インサイト レポートをエクスポートできます。

    ＜要望＞
    記事に記載されているように、管理者以外のユーザーがコンテンツ インサイト レポートをエクスポートすることを制限してください。
    ※「Box Reports」フォルダの所有者に例外を設けないでください

    管理者権限を持たないユーザーがこのレポートをエクスポートできないようにすることで、悪意のあるユーザーが悪意を持ってレポートをエクスポートする可能性をほぼゼロに減らすことができます。

    There is a function to export Content Insights access statistics, but if you restrict content creation and prohibit the creation of first-level folders, you will not be able to export it.
    https://support.box.com/hc/en-us/articles/360043696594
    However, anyone who owns a folder called "Box Reports" can export Content Insights Reports, even if they don't have admin permissions.

    ＜request＞
    As stated in the article, restrict non-admin users from exporting Content Insights reports.
    *Do not make an exception for the owner of the "Box Reports" folder
    We do not want users without administrative privileges to be able to export this report, as this would reduce the… more

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    0 comments  ·  Content Insights  ·  Delete…  ·  Admin →
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18. Records management certificate of destruction

    In order to support a variety of compliant content management use cases, GxP validation, and fulfill various audit requirements, Box should provide business-centric proof that a record (one to many files with versioned metadata) has been properly disposed according to a retention schedule. Business leaders engaged in a GxP audit need more visibility into records beyond what is available in technical solutions like the Event Stream API and / or Box admin-level reporting.

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    0 comments  ·  Governance  ·  Delete…  ·  Admin →
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19. Add calendar to a Hub
    15 votes

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    1 comment  ·  Box Hubs  ·  Delete…  ·  Admin →
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    gathering feedback  ·  AdminAnonymous (Admin, Box) responded

    Our Product Managers are gathering feedback and additional use cases regarding this suggestion. Please add your comments and support this suggestion so we can prioritize it accordingly.

20. Reflect the content requested by Box AI in the details column of the user activity report

    When using Box AI multiple times at the same time, the current report does not allow us to check the details of which request was made in the log.
    Therefore, we would like the function to be improved so that the details requested by Box AI are reflected in the details column.

    ＜Box AIで要求した内容をユーザーアクティビティレポートの詳細欄に反映する＞
    同時刻に複数のBox AIを使用している場合、現状のレポートではどの要求をした際のログなのか詳細の確認が取れません。
    そのため、詳細欄にBox AIで要求した内容が反映されるように機能を改善してほしいです。

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    0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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