10097 results found

1. Regarding Preview of msg Files Stored on Box

   I would like to request a fix for the issue where, when an msg file is stored, the preview continues to display the initially uploaded content even after the file's content has been updated.
   ＝＝＝
   msgファイルを格納した際、その後ファイルの内容がアップデートされても最初にアップロードされた内容でプレビューが表示されてしまう問題について改修を希望します。

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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2. Split-View Markdown Editor (Edit + Preview Side-by-Side)

   I would like to request a split-view editing experience for Markdown files (.md) in Box Web. Currently, users must toggle between the editor and the HTML preview separately, which makes it difficult to verify formatting while writing. The requested feature would display the Markdown editor and the rendered preview side-by-side simultaneously — similar to the experience being introduced in OneDrive/SharePoint (rolling out April 2026).

   Why this is important:
   Markdown is increasingly used for technical documentation, internal wikis, and README files stored in Box. The current toggle-based experience creates friction, especially for users who frequently write or review Markdown content directly in Box Web. A split-view editor would:
   - Eliminate the need for third-party tools (e.g., VS Code, Typora) just to edit and preview Markdown
   - Allow users to stay within the Box Web interface without switching contexts
   - Improve productivity for teams that rely on Markdown-based documentation workflows

   I would like to request a split-view editing experience for Markdown files (.md) in Box Web. Currently, users must toggle between the editor and the HTML preview separately, which makes it difficult to verify formatting while writing. The requested feature would display the Markdown editor and the rendered preview side-by-side simultaneously — similar to the experience being introduced in OneDrive/SharePoint (rolling out April 2026).

   Why this is important:
   Markdown is increasingly used for technical documentation, internal wikis, and README files stored in Box. The current toggle-based experience creates friction, especially for users who frequently write or review Markdown content directly… more

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   0 comments  ·  New UI  ·  Delete…  ·  Admin →
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3. Screen shot blocking

   Have Box, through its security mechanism, prevent screenshots from occurring on content that is sensitive, in addition to watermarking that content.

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4. File and Folder report include number of file versions

   File and Folder report should include the number of versions associated with a file.

   We routinely receive questions from Box users about which files have version history associated with them and how much storage that version history is consuming.

   Today we need to open a case with Box Support to get this information but it would make this more self-service if the number of versions was included in the Admin File and Folder report.

   Even better would be if users could pull a File and Folder report for their own account and have that report include the # of file versions.

   File and Folder report should include the number of versions associated with a file.

   We routinely receive questions from Box users about which files have version history associated with them and how much storage that version history is consuming.

   Today we need to open a case with Box Support to get this information but it would make this more self-service if the number of versions was included in the Admin File and Folder report.

   Even better would be if users could pull a File and Folder report for their own account and have that report include the # of file… more

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5. Add User Groups as viewer to an Admin report

   When generating a report (such as collaborations report), I'd like to be able to add a user group as viewer in addition to being able to add a user account. We have decentralized content management, and doing so would allow be to schedule a monthly collaborations report shared to a user group with the content admins. I can't do so for a user, as there is a risk the users changes role and would not anymore be authorized to access the report.

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6. Feature Request: Flexible External Sharing Controls with Combined Allow/Block Logic (Box Shield)

   Current Situation (As-Is)

   Box Shield does not support applying multiple external collaboration restrictions on the same content.
   As a result:

   When a folder is classified with an allow-list policy, sharing externally is restricted only to explicitly approved email addresses managed in shield list.
   This overrides the broader domain-based sharing rules, preventing sharing with otherwise permitted external domain.

   Example impact:

   A folder with classification cannot be shared with regular external users from allowed domains, unless they are explicitly included in the allow list.

   Current workaround:

   Admins must manually maintain allow-lists (emails) for the classified folder.

   Problem

   Lack of flexibility in combining policies creates over-restrictive behavior.
   Organizations cannot implement common governance patterns such as:

   “Allow sharing with non-public domains + specific exceptions from those domains" - using integration to manage the list on exception.

   Leads to:

   Increased admin overhead
   Poor user experience
   Inconsistent enforcement across classified vs non-classified content

   Requested Enhancement
   Enable combined/conditional policy logic for external sharing, allowing:

   Coexistence of rules, such as:

   Allow sharing with non-blocked external domains

   Allow specific email exceptions (from otherwise restricted/public domains) - using shield lists o

   Policy evaluation that supports:

   “Allow domain-based sharing AND allow specific users from blocked domains”

   More flexible classification behavior where:

   Applying a classification extends permissions (adds exceptions) rather than replacing them entirely

   thanks.
   Tal

   Current Situation (As-Is)

   Box Shield does not support applying multiple external collaboration restrictions on the same content.
   As a result:

   When a folder is classified with an allow-list policy, sharing externally is restricted only to explicitly approved email addresses managed in shield list.
   This overrides the broader domain-based sharing rules, preventing sharing with otherwise permitted external domain.

   Example impact:

   A folder with classification cannot be shared with regular external users from allowed domains, unless they are explicitly included in the allow list.

   Current workaround:

   Admins must manually maintain allow-lists (emails) for the classified folder.

   Problem

   Lack of flexibility in combining… more

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7. Font selection for canvas text

   Box Canvas already provides a solid text formatting toolbar - bold, italic, underline, colour, highlight, alignment, and lists are all supported. However, there is no way to change the font, leaving users locked into a single default typeface across the entire canvas.

   For teams using Box Canvas for presentations, client-facing outputs, or brand-aligned workshops, this is a significant limitation. Font choice is a basic expression of brand identity and visual hierarchy - two things that matter the moment a canvas leaves an internal team and faces an external audience.

   Every comparable tool - Miro, Figma, FigJam, Lucidspark - offers font selection as standard alongside the formatting controls Box Canvas already has.

   The ask:
   Add a font selector to the existing text formatting toolbar so users can apply different typefaces to canvas text, bringing Box Canvas in line with the formatting capabilities users expect from a modern canvas tool.

   Box Canvas already provides a solid text formatting toolbar - bold, italic, underline, colour, highlight, alignment, and lists are all supported. However, there is no way to change the font, leaving users locked into a single default typeface across the entire canvas.

   For teams using Box Canvas for presentations, client-facing outputs, or brand-aligned workshops, this is a significant limitation. Font choice is a basic expression of brand identity and visual hierarchy - two things that matter the moment a canvas leaves an internal team and faces an external audience.

   Every comparable tool - Miro, Figma, FigJam, Lucidspark - offers font… more

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   0 comments  ·  Box Canvas  ·  Delete…  ·  Admin →
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8. Middle-click pan in mouse navigation mode

   Box Canvas already handles this correctly for trackpad users - in trackpad mode ("Swipe two fingers to pan"), a two-finger swipe pans the canvas regardless of which tool is active. Mouse users don't have the same experience.

   In mouse navigation mode, middle-click is a duplicate of left-click across all tools and scenarios. There is no way to pan while the Select tool is active without first switching to the Hand tool, breaking the editing flow on large canvases.

   This has been raised in a related request (Explain navigation mode https://pulse.box.com/forums/909778-help-shape-the-future-of-box/suggestions/46235944-explain-navigation-mode), but the core behaviour gap deserves its own focused fix: extend the same "pan in any tool" logic that trackpad mode already applies to middle-click in mouse navigation mode.

   The ask:
   In mouse navigation mode, reserve middle-click for panning regardless of the active tool, bringing mouse users to parity with the trackpad experience that already exists.

   Box Canvas already handles this correctly for trackpad users - in trackpad mode ("Swipe two fingers to pan"), a two-finger swipe pans the canvas regardless of which tool is active. Mouse users don't have the same experience.

   In mouse navigation mode, middle-click is a duplicate of left-click across all tools and scenarios. There is no way to pan while the Select tool is active without first switching to the Hand tool, breaking the editing flow on large canvases.

   This has been raised in a related request (Explain navigation mode https://pulse.box.com/forums/909778-help-shape-the-future-of-box/suggestions/46235944-explain-navigation-mode), but the core behaviour gap deserves its own focused… more

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   0 comments  ·  Box Canvas  ·  Delete…  ·  Admin →
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9. Object-level comments on Canvas items

   Box Canvas doesn't support commenting directly on individual objects - sticky notes, shapes, frames, etc. Every other major canvas tool (Miro, FigJoy, Lucidspark) offers this as standard.

   Without it, collaborators are forced to describe where something is rather than what they mean - "the green sticky in the top-right frame" instead of just tagging the object and leaving the instruction. This adds ambiguity, slows async collaboration, and creates unnecessary back-and-forth.

   The ask:
   Allow users to anchor comments directly to canvas objects, so feedback and instructions are always tied to the right context - regardless of who's viewing the canvas or when.

   Box Canvas doesn't support commenting directly on individual objects - sticky notes, shapes, frames, etc. Every other major canvas tool (Miro, FigJoy, Lucidspark) offers this as standard.

   Without it, collaborators are forced to describe where something is rather than what they mean - "the green sticky in the top-right frame" instead of just tagging the object and leaving the instruction. This adds ambiguity, slows async collaboration, and creates unnecessary back-and-forth.

   The ask:
   Allow users to anchor comments directly to canvas objects, so feedback and instructions are always tied to the right context - regardless of who's viewing the canvas or… more

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   0 comments  ·  Box Canvas  ·  Delete…  ·  Admin →
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10. When selecting multiple files to move or copy, the delete icon is too close to the move/copy icon.

    When users select multiple files to move or copy, the delete icon is positioned too close to the move/copy icon, which may lead to accidental clicks. Please consider moving the delete button to a more appropriate location or making it visually distinct, such as changing only the delete button to red.

    複数のファイルを選択して移動/コピーをする際、削除アイコンが移動/コピーアイコンに近すぎます。

    複数のファイルを選択して移動/コピーする場合、削除アイコンが移動/コピーに近すぎるため、誤ってクリックしてしまう可能性があります。削除ボタンを他の適切な場所に移すか、削除ボタンだけ赤にするなど違いを明確にしてほしいです。

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11. New Box Drive for Windows (Cloud Files): Improve Explorer UX during startup/connecting to avoid unstable/incorrect folder state

    Problem (What problem could Box solve for you?)
    When Windows starts, the new Box Drive (Cloud Files architecture) auto-connects. During this “connecting/initializing” period, the Box Drive folder becomes visible in File Explorer even though Box Drive is not fully running/ready. The folder view is unstable: some items show missing icons/status, and opening folders can result in errors. This happens consistently across multiple users in our pilot.
    This behavior may be aligned with the feature “Box Drive folders remain accessible even when the Box Drive application is not running,” but exposing a partially-initialized state causes confusion and support tickets (users think Drive is broken or content is missing).

    Proposed improvement
    Please improve the File Explorer experience while Box Drive is starting/connecting/initializing so users do not see an unstable or misleading folder state. For example:
    Show a clear “Box Drive is connecting/initializing” placeholder and block navigation until ready; and/or
    Provide an admin/user option to delay/hide the Box Drive mount until Drive is connected; and/or
    Ensure cached vs. not-yet-available content is clearly indicated without throwing generic Windows errors.

    Steps to reproduce
    1.Install new Box Drive for Windows (Cloud Files architecture), version 2.48 (pilot).
    2.Ensure Box Drive is configured to auto-start on Windows login.
    3.Reboot the PC and open File Explorer immediately after login.
    4.Observe Box folder becomes visible before Drive is fully ready; icons may be missing/blank; opening folders may show errors.

    Impact
    ・End-user confusion (“Drive is broken”, “files disappeared”)
    ・Increased helpdesk tickets and delays in rollout/adoption of the new Box Drive

    The following is written in Japanese

    Windows 向け新しい Box Drive（Cloud Files）：起動／接続時にエクスプローラーの UX を改善し、不安定または誤ったフォルダー状態を回避する

    問題（Box はどのような課題を解決できるか？）
    Windows の起動時に、新しい Box Drive（Cloud Files アーキテクチャ）が自動接続します。この「接続／初期化」中、Box Drive がまだ完全に起動・準備完了していないにもかかわらず、File Explorer に Box Drive フォルダーが表示されます。フォルダー表示が不安定で、一部の項目でアイコン／ステータスが表示されないことがあり、フォルダーを開くとエラーになる場合があります。この現象はパイロットに参加している複数ユーザーで一貫して発生しています。この挙動は「Box Drive アプリケーションが起動していない場合でも Box Drive フォルダーにアクセス可能」という機能仕様に沿っている可能性がありますが、部分的に初期化された状態が見えてしまうことで混乱を招き、サポートチケットの増加につながっています（ユーザーが「Drive が壊れている」「コンテンツが消えた」と誤解する）。

    改善案
    Box Drive の起動／接続／初期化中に、File Explorer 上で不安定または誤解を招く状態が見えないよう、エクスペリエンスを改善してください。例：
    ・「Box Drive は接続／初期化中です」という明確なプレースホルダーを表示し、準備完了までナビゲーションをブロックする
    ・Drive が接続されるまで Box Drive のマウントを遅延／非表示にする管理者／ユーザー向けオプションを提供する
    ・キャッシュ済みコンテンツと、まだ利用できないコンテンツを明確に区別して表示し、一般的な Windows エラーを出さないようにする

    再現手順
    1.新しい Box Drive for Windows（Cloud Files アーキテクチャ）v2.48（パイロット）をインストールする
    2.Windows ログイン時に Box Drive が自動起動するよう設定する
    3.PC を再起動し、ログイン直後に File Explorer を開く
    4.Drive が完全に準備完了する前に Box フォルダーが表示されることを確認する（アイコンが欠落／空白になる場合がある）。接続中の状態でフォルダーを開くとエラーが出る場合がある

    影響
    ・エンドユーザーの混乱（「Drive が壊れている」「ファイルが消えた」）
    ・ヘルプデスク問い合わせの増加、および新しい Box Drive の展開／定着の遅延

    Problem (What problem could Box solve for you?)
    When Windows starts, the new Box Drive (Cloud Files architecture) auto-connects. During this “connecting/initializing” period, the Box Drive folder becomes visible in File Explorer even though Box Drive is not fully running/ready. The folder view is unstable: some items show missing icons/status, and opening folders can result in errors. This happens consistently across multiple users in our pilot.
    This behavior may be aligned with the feature “Box Drive folders remain accessible even when the Box Drive application is not running,” but exposing a partially-initialized state causes confusion and support tickets (users think… more

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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12. Using public Beta for Folder Insights with Editor permissions

    Most users who need Folder Insights are editors.
    Also, invitations are often restricted for security reasons.
    I would like to see Folder Insights and reports downloadable even for invite-restricted editors.

    -in Japanese-
    フォルダインサイトを必要としているユーザーの多くは編集者権限であり、
    またセキュリティ上の理由から招待を制限されていることが多い。
    招待制限されている編集者権限でもフォルダインサイトの閲覧とレポートのダウンロードができるようにしてほしい。

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    under consideration  ·  1 comment  ·  Admin Console  ·  Delete…  ·  Admin →
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13. AI Units Usage Reporting

    When AI activity is included in a User Activity report, the number of AI units consumed should also be included. Another idea is to add an AI Units report that lists all activity that consumes AL Units.

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    0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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14. When will radio button or checkbox capabilities come out?

    Radio button or checkbox capabilities on Forms to DocGen creation. E.g. forms that only allow for checks or X's.

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    0 comments  ·  Box Doc Gen  ·  Delete…  ·  Admin →
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15. Large Folder Operation proactive notification and approval request

    Provide a notification to a user should they be attempting to perform a Large Folder Operation and request admin approval for the action for an audit trail

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    0 comments  ·  Notifications  ·  Delete…  ·  Admin →
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16. Default agent for hub

    I want to be able to create a custom agent and set it as the default agent for a hub. The idea is that if I want a hub to return a consistent result every time someone searches it, I can build an agent that provides that experience and have that agent automatically selected as the hub’s default. I do not want users to have to choose which agent to use.

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    0 comments  ·  Box Hubs  ·  Edit…  ·  Delete…  ·  Admin →
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17. Real-time visibility of whether a user has external collaborations ユーザーが外部コラボレーションを行っているかをリアルタイムで確認する機能

    ・Problem Statement / 課題
    In the legacy Content Manager, an admin could see — in real time — that a managed user had a folder collaborated with an external party, along with the owner name. This was used as a pre-check before deleting/offboarding the user. The new Content Manager no longer surfaces external folders, so this real-time check is no longer possible through the UI.
    レガシーContent Managerでは、管理者は対象ユーザーが外部とコラボレーションしているフォルダの存在と所有者名を、リアルタイムで確認できました。これはユーザーの削除/オフボーディング前の事前チェックとして使われていました。新Content Managerでは外部フォルダが表示されなくなったため、このリアルタイム確認がUI上で行えなくなっています。
    Note: This request is not specifically about Content Manager. The legacy CM simply happened to be where this was possible. We are requesting the capability (real-time admin-side visibility of a user's external collaboration status), regardless of where in the product it is surfaced (Admin Console, a dedicated view, etc.).
    補足：本要望はContent Managerに限定したものではありません。 レガシーCMがたまたまそれを実現できる場所だっただけです。要望しているのは「管理者側でユーザーの外部コラボレーション状況をリアルタイムに把握できる機能そのもの」であり、提供場所（Admin Console、専用ビュー等）は問いません。

    ・Requirements (phased) / 要件（段階別）
    The top priority is real-time confirmation of a user's external-collaboration status. Reporting (with up to 24h delay) does not satisfy this.
    最優先事項は、ユーザーの外部コラボレーション状況をリアルタイムで確認できることです。レポート（最大24時間の遅延あり）ではこれを満たしません。

    Phase 1 (minimum acceptable): For a given managed user, show in real time whether they have any external-folder collaboration (yes/no, existence only).
    Phase 2 (desired enhancement): Additionally show which external tenant(s) the user is collaborating with.
    第一段階（最低限）： 対象ユーザーについて、外部フォルダコラボレーションの有無をリアルタイムに表示する（yes/no、存在のみ）。
    第二段階（追加で望ましい）： 加えて、そのユーザーがどの外部テナントとコラボレーションしているかを表示する。

    ・Current Workaround and Its Limitations / 現行のワークアラウンドとその限界
    Affected customers are currently using the API (List items in folder against folderid: 0 / root) as a temporary workaround, expected to last only a few months. This is not a sustainable solution.
    該当顧客は現在、API（List items in folder を folderid: 0／ルートに対して実行）を一時的なワークアラウンドとして使用していますが、これは数か月程度の暫定策と想定されています。持続可能な解決策ではありません。
    Other admin-side options are insufficient for this use case:

    Reports: Content reports reflect data only up to ~24 hours before report run time (per Box Support, "Running Reports"). Content added in the last 24h can be missing → fails the real-time requirement.
    Instant Login (Admin Console): Does not work for external folders, so it cannot be used to verify external collaboration.

    その他の管理者側の選択肢は、本ユースケースには不十分です：

    レポート： コンテンツレポートはレポート実行時点の約24時間前までのデータしか反映しません（Box Support「Running Reports」より）。直近24時間に追加されたコンテンツが欠落しうるため、リアルタイム要件を満たしません。
    Instant Login（Admin Console）： 外部フォルダには機能しないため、外部コラボレーションの確認には使えません。

    ・Business Impact / ビジネスインパクト
    In Japan, external-collaboration visibility directly affects user-offboarding and license-seat management for customers with record-retention obligations. Without a real-time check, IT cannot confidently delete users (compliance risk per customer), which ties up limited license seats and creates operational friction. This pattern is likely to recur across regulated/large enterprises in the Japanese market, so the capability has value beyond a single account.
    日本では、外部コラボレーションの可視性が、記録保存義務を持つ顧客のユーザーオフボーディングおよびライセンスシート管理に直接影響します。リアルタイムの確認手段がないと、IT部門は確信を持ってユーザーを削除できず（顧客視点ではコンプライアンスリスク）、限られたライセンスシートが拘束され、運用上のフリクションが生じます。このパターンは日本市場の規制業界/大企業で繰り返し発生する可能性が高く、単一アカウントを超えた価値を持つ機能です。

    ・Problem Statement / 課題
    In the legacy Content Manager, an admin could see — in real time — that a managed user had a folder collaborated with an external party, along with the owner name. This was used as a pre-check before deleting/offboarding the user. The new Content Manager no longer surfaces external folders, so this real-time check is no longer possible through the UI.
    レガシーContent Managerでは、管理者は対象ユーザーが外部とコラボレーションしているフォルダの存在と所有者名を、リアルタイムで確認できました。これはユーザーの削除/オフボーディング前の事前チェックとして使われていました。新Content Managerでは外部フォルダが表示されなくなったため、このリアルタイム確認がUI上で行えなくなっています。
    Note: This request is not specifically about Content Manager. The legacy CM simply happened to be where this was possible. We are requesting the capability (real-time admin-side visibility of a user's external… more

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    0 comments  ·  Admin Console  ·  Edit…  ·  Delete…  ·  Admin →
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18. Large Folder Operations dashboard with status, ETA, rollback, and reporting

    Requesting a centralized Large Folder Operations Dashboard in the Box Admin Console or via API to improve visibility and control over major content transfers.

    During a large folder ownership change, an unexpected behavior occurred where ownership polling and job sequencing did not reflect the actual state of completion. This led to a move propagating recursively from an empty child folder to an inherited, multi-million-object parent folder.

    A built-in dashboard would provide transparency into large operations and prevent this class of issue from occurring silently.

    Proposed Capabilities

    -Status Tracking — show all active or queued large folder transfers (ownership, move, or copy) across the enterprise.

    -Estimated Time Remaining (ETA) — progress percentage and item counts to completion.

    -Rollback / Reverse Option — controlled, reversible transfer to restore ownership or hierarchy state if initiated in error.

    -Reporting & Audit — exportable logs of who initiated the transfer, when, and what content was affected (including item counts and folder IDs).

    -Workaround report - For parent folders with lots of subfolders and objects at the transferred level, a Google Sheet or CSV export with the Box file name, Box path (and recursive level), as well as the Box URL would be helpful to send to stakeholders to utilize to maintain business as usual by navigating to the Box link directly.

    -Workaround permissions - A temporary Box Group can add the users at the parent level and be added to the destination owner's folder during the transfer to maintain permissions as an option before the transfer.

    Value

    -Prevents cascading, unintended ownership changes on large hierarchies.

    -Gives admins real-time insight into progress and impact of long-running operations.

    -Enables proactive response in case of accidental or malicious large-scale content moves.

    -Reduces reliance on Support escalation for backend job status checks.

    Example Use Case

    A content move initiated on a single folder propagated recursively to millions of objects due to inherited permissions and ownership promotion. A dashboard with visibility and rollback would have allowed early detection and controlled recovery without requiring Support intervention.

    Requesting a centralized Large Folder Operations Dashboard in the Box Admin Console or via API to improve visibility and control over major content transfers.

    During a large folder ownership change, an unexpected behavior occurred where ownership polling and job sequencing did not reflect the actual state of completion. This led to a move propagating recursively from an empty child folder to an inherited, multi-million-object parent folder.

    A built-in dashboard would provide transparency into large operations and prevent this class of issue from occurring silently.

    Proposed Capabilities

    -Status Tracking — show all active or queued large folder transfers (ownership, move, or… more

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19. Increased Character Limit - Box Forms

    Please increase character limit to 1000 for Box Forms long text. We have questions in surveys that we are looking to send out via Box Forms that exceed the current, 100-character limit.

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    researching  ·  1 comment  ·  Box Forms & Doc Gen  ·  Delete…  ·  Admin →
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20. Delete User App Authorization

    It would be nice to delete User App Authorization from the Admin Console. While Server App Authorization can be deleted by contacting support, User App Auth cannot.

    Disabling auth is a good temporary workaround, but when there are many user app auths it can get cluttered and difficult to manage.

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