824 results found

1. Ability to manage pop-up messages

   Integrate a switch to turn off pop-up notifications (those which pop up for every single step or process).
   Maybe have different levels of notifications, like for debugging ("none" to "confirm every step")
   There are way too many pop-ups in Box worsening the "user-experience".
   See what can happen, if you have daily several hundreds or thousands of clicks too much to do for unnecessary things like clicking away pop-up windows which notify you about things you already know you have done (like another user put it so aptly into Box community):
   https://en.wikipedia.org/wiki/Carpal_tunnel_syndrome
   https://theboar.org/2014/08/point-click-dangers-carpal-tunnel-syndrome/

   Let everyone choose individual Box-feedback levels for themselves and don't force all the messages somebody at Box thinks are necessary on your customers. Some customers might need or even like it, but many probably don't. You will hear a big sigh of relief from Box user community after that and make the world a better place (ok, I'm exaggerating somewhat there).

   Integrate a switch to turn off pop-up notifications (those which pop up for every single step or process).
   Maybe have different levels of notifications, like for debugging ("none" to "confirm every step")
   There are way too many pop-ups in Box worsening the "user-experience".
   See what can happen, if you have daily several hundreds or thousands of clicks too much to do for unnecessary things like clicking away pop-up windows which notify you about things you already know you have done (like another user put it so aptly into Box community):
   https://en.wikipedia.org/wiki/Carpal_tunnel_syndrome
   https://theboar.org/2014/08/point-click-dangers-carpal-tunnel-syndrome/

   Let everyone choose individual Box-feedback levels… more

   6 votes

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2. Send an alert email to co-owners for folders below the second tier as well.

   https://support.box.com/hc/en-us/articles/4404822772755
   According to the URL above,
   "Box sends email notifications to the owner and any co-owners of the corresponding folder. Box only notifies co-owners who are directly collaborating on items with a pending expiration. Box does not notify co-owners who are collaborating via inherited permissions."

   We would like Box to send alert emails to co-owners for folders (files) in the second tier and below.

   4 votes

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3. Audit Log for Outbound Email Status

   Feature request to allow an audit log for outbound emails sent from Box (noreply@box.com).

   The problem: An external collaborator says they did not receive an email notification for an uploaded/edited file. The external collaborator has the proper Box email notification settings but did not receive an email from Box.
   Currently, there is no way for us to know with certainty that the email left Box's email server OR if there was an issue trying to send to the external collaborator (e.g. collaborator email is blacklisted due to previous bounces).

   We can't help clients with issues on receipt of an email, but currently we don't have a way of knowing with certainty our side (Box) didn't have any issues, either. We have to reach out to support.
   An audit log allows for client/customer self-service.
   A longer term solution could be for automated notifications sent to a Box admin for failed outbound emails.

   Proposed solution: Add a basic audit log for admins to export the email batch history (Box seems to have a 1 or 5 minute queue for outbound emails).
   Logically columns of the export would be:
   Batch ID (e.g. 39028)
   Email ID (e.g. 448737)
   Recipient (e.g. jeff.bezos@amazon.com)
   Email Result (e.g. Queued, Processing, Bounce Reason: Blacklist, Bounce Reason: Invalid email, Bounce Reason: DNS failure, Sent)
   Email Sent Time (e.g. 2024-07-12-090753 UTC)

   Feature request to allow an audit log for outbound emails sent from Box (noreply@box.com).

   The problem: An external collaborator says they did not receive an email notification for an uploaded/edited file. The external collaborator has the proper Box email notification settings but did not receive an email from Box.
   Currently, there is no way for us to know with certainty that the email left Box's email server OR if there was an issue trying to send to the external collaborator (e.g. collaborator email is blacklisted due to previous bounces).

   We can't help clients with issues on receipt of… more

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4. Airtable

   Security, sustainability, traceability and file management headaches would be significantly reduced if a file existed in one place, under a single corporate entity, with a single set of permissions and shared across integrations.

   It would be awesome if a file in Box could be published into an Airtable attachment field in an airtable record without copying it into the Airtable tenant and consuming storage.

   If a Box link were dragged into an Airtable attachment field and dropped, could Airtable interrogate the file permissions in Box to see if it is allowed? If so, present the thumbnail provided by Box as a preview. Click on the link, and it provides the Box preview as it does today and download capability. If the user's Box login could authenticate download, that would be amazing.

   Allowing the API to establish the link would be essential.

   Sustainability +++ Security +++ Ease of use +++

   Security, sustainability, traceability and file management headaches would be significantly reduced if a file existed in one place, under a single corporate entity, with a single set of permissions and shared across integrations.

   It would be awesome if a file in Box could be published into an Airtable attachment field in an airtable record without copying it into the Airtable tenant and consuming storage.

   If a Box link were dragged into an Airtable attachment field and dropped, could Airtable interrogate the file permissions in Box to see if it is allowed? If so, present the thumbnail provided by Box… more

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5. Multiple Pages for Filtered Notifications

   In the Web App under Notifications the filtered views (anything other than All Messages) is limited to 50 items, and you do not have the option to go to the next page.

   For example our HR department set Tasks for each employee to review their Job Description. They were hoping to be able to do away with using a spreadsheet to track emails by seeing who was left under their Sent Tasks. But they are still using the spreadsheet and manual reminders since they weren't able to access more than 50 assigned tasks to send reminder emails.

   1 vote

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6. Custom-Branded Email Alias for End User Notifications
   2 votes

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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   not planned  ·  Adminmwang (Product Manager, Box) responded

   Thanks for the suggestion. Unfortunately, due to competing priorities, this is not currently on our roadmap.

7. Ability to receive notifications when classifications are altered/added/removed.

   We would like to see notifications sent to admins when Classifications are added/edited/removed.

   2 votes

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   0 comments  ·  Notifications  ·  Delete…  ·  Admin →
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8. @mention notifications should know when you @mention yourself

   Change messaging of @mention emails when @mentioning yourself. Currently it says “someone” @mentioned you, while it would make more sense to provide a response such as “you mentioned yourself in a comment.”

   4 votes

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9. Notifications

   Need to be able to make sub groups on folders that notifies the group when things are uploaded

   1 vote

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   0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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10. Ability to Edit folder contents but Folder cannot be deleted

    Hello,

    I am submitting a feature request for the ability to have Folder contents edited and changed (Add remove files), but users who have Editor permissions cannot delete the folder itself. We had an issue where a folder was deleted that has data sent to it via a Python script. The user meant to delete some contents from the folder, but accidentally deleted the folder itself. The folder name was "Doc Upload Test".

    I was able to get the folder restored through the Box Support team. If there was a feature for each folder where a checkbox was available that has an option where only the Admin account can remove the folder, would be very helpful. I think the cloud storage provider MEGA offers a similar feature. The users you share the folder with can view your files, and add their own files and folders but not edit, delete or move anyone else's files shared in that folder.

    Thanks.

    Hello,

    I am submitting a feature request for the ability to have Folder contents edited and changed (Add remove files), but users who have Editor permissions cannot delete the folder itself. We had an issue where a folder was deleted that has data sent to it via a Python script. The user meant to delete some contents from the folder, but accidentally deleted the folder itself. The folder name was "Doc Upload Test".

    I was able to get the folder restored through the Box Support team. If there was a feature for each folder where a checkbox was available that… more

    1 vote

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11. Need All User Events stream API like admin_logs_streaming

    Currently Box has an API for collecting individual user events, but there is no API for collecting administrative user events for an entire tenant at once.
    This makes it difficult to develop an application that collects all tenant user events in one place and then links them to other services, such as internal system notifications or Box-slack DM.

    It would be a great improvement if there was an API to collect user events equivalent to adminlogsstreaming.

    As for user notifications, it seems that email and Zapier have been used to achieve this, but each of these is becoming a more serious problem.

    Email is becoming more secure every year and unpredictable mail drops are becoming more frequent. It is doubtful that email can continue to be used as a reliable means of inter-application notification.

    Zapier is a very useful service, but as regulatory trends in various governments require local security certifications, more and more users will find themselves in the position of not being able to use it.

    It would be a great improvement if there was an API to collect user events equivalent to adminlogsstreaming.

    As for notifications, this can be done via email or Zapier, but each is becoming more and more problematic.

    Email is becoming more secure every year and unpredictable mail drops are becoming more frequent. It is doubtful that email can continue to be used as a reliable means of inter-application notification.

    Zapier is a very useful service, but as regulatory trends in various governments require local security certifications, more and more users will find themselves in the position of not being able to use it.

    Currently Box has an API for collecting individual user events, but there is no API for collecting administrative user events for an entire tenant at once.
    This makes it difficult to develop an application that collects all tenant user events in one place and then links them to other services, such as internal system notifications or Box-slack DM.

    It would be a great improvement if there was an API to collect user events equivalent to adminlogsstreaming.

    As for user notifications, it seems that email and Zapier have been used to achieve this, but each of these… more

    1 vote

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12. Enhanced Folder Naming for Signature Links

    Current Issue
    When documents are issued via Box Sign signature links, the folders created during storage are named with dates only. We would like the ability to include document-identifying codes or keywords in folder names.

    Current behavior:

    File names are preserved, but folders are subsequently named with dates only
    When signature links are sent to multiple recipients, it becomes difficult to quickly identify which document belongs to which person
    Lack of clear organization makes document management challenging
    Proposed Enhancement
    Folder naming should include:

    Signature recipient's name
    Document-identifying keywords or codes
    Customizable naming conventions
    Business Impact
    This enhancement would significantly improve document organization and retrieval efficiency, especially when managing multiple signature requests simultaneously. It would reduce time spent searching for specific signed documents and improve overall workflow management.

    Use Case
    When sending signature requests to multiple people for the same or different documents, administrators need to quickly identify and locate specific signed documents without having to open each folder to determine its contents.

    Current Issue
    When documents are issued via Box Sign signature links, the folders created during storage are named with dates only. We would like the ability to include document-identifying codes or keywords in folder names.

    Current behavior:

    File names are preserved, but folders are subsequently named with dates only
    When signature links are sent to multiple recipients, it becomes difficult to quickly identify which document belongs to which person
    Lack of clear organization makes document management challenging
    Proposed Enhancement
    Folder naming should include:

    Signature recipient's name
    Document-identifying keywords or codes
    Customizable naming conventions
    Business Impact
    This enhancement would significantly improve… more

    1 vote

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    0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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13. I would like enhanced notifications for public liniks

    I would the ability to receive notifications for downloads of Shared links (that is, publicly accessible links, not requiring a login). Further, I would like the ability to demand an email address be entered before the download occurs. You can demand an email address on public upload request, and it would be great to be able to do the same for a download.

    1 vote

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14. Granular reporting on insufficient permissions when moving content

    User received this error notification: collaborate folder could not be moved. However, the destination was not a collaborated folder.

    It was vague and would be nice to understand which folder/files are impacted.

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    not planned  ·  0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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15. Allow Admins to STOP Email Uploads Success/Failure Notifications

    We have a requirement for some groups to email reports into Box folders. When using the Email Upload functionality, Box will send the uploading user an email to confirm whether their upload completed successfully or failed. Employees receive excessive emails since we cannot stop Box from sending these confirmations.
    Just make it an option in the admin console to shut off these confirmation emails.

    2 votes

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16. Allow End users to email shared links to groups

    Users would like to be able to send notifications to groups. When selecting to send shared link as emails, you cannot select groups.

    4 votes

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    not planned  ·  0 comments  ·  Web App  ·  Delete…  ·  Admin →
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17. Offer ability to enable SMS notifications when someone tags me in a comment

    Offer ability to enable SMS notifications when someone tags me in a comment

    1 vote

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    0 comments  ·  Notifications  ·  Edit…  ·  Delete…  ·  Admin →
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18. Be able to disable or enable email notifications for individual users via the Admin Console.

    Be able to disable or enable email notifications for individual users via the Admin Console. But still providing users the ability to enable / disable or change their email notifications.

    1 vote

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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19. Allow groups to be specified as 'notified to' in Box Shield Threat Detection Rules

    Only user accounts can be specified for the 'Notification Destination' of the Threat Detection rules in Box Shield.
    Since maintenance is required when the person in charge changes, it should be possible to specify a group.

    ■In Japanese：
    Box shieldに存在する検出ルールの「通知の送信先」は、ユーザーアカウントのみが指定できます。
    担当者が変わったときメンテナンスが必要になるので、グループを指定できるようにしてください。

    1 vote

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    0 comments  ·  Shield  ·  Delete…  ·  Admin →
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20. Google Doc "share" from google.

    When using V2 of the box integration with google docs, apparently the ability to "share" the document from google itself, was apparently removed (it shows as available at 1:05 of this box video https://support.box.com/hc/en-us/articles/360043696854-Inviting-Collaborators )

    Removing this functionality is not only cumbersome, it creates HUGE potential security issues.

    I would like users in our organization to be able to store these google documents in box, to avoid having to manage multiple file storage systems. For one thing, it is cumbersome and unintuitive to have to go to box to invite a person to collaborate with my google doc. And then for the user to have to go through box and then know to click to edit the file to get to the google doc. That's like having to go through your neighbor's house to get to your own refrigerator.

    But even worse, it creates HUGE potential security issues. In the real world, people often mistakenly invite "collaborators" to the wrong file. EASY to do when busily viewing a list of nearly identical documents in a box folder. OR worse, they invite collaborators to the entire folder and all its subfolders. Potentially CATASTROPHIC depending on the contents of those folders. This kind of thing happens in the real world, no matter how much you train them. Like I was saying above, I don't want users to go through the neighbor's house AT ALL. I just want to give them the soda or whatever I want them to have. which is not related to the neighbor's house at all. They have no business in the neighbor's house at all.

    When a user shares a google document from within the google interface, there is no mistaking which document is being shared. And there is no potential for sharing any other document or a whole directory of documents.
    
    Basically this new version of this integration REMOVES the very collaborative features of google docs, and adds a layer of complexity, along with a potential for massive mistakes ranging from problematic to disastrous.
    This integration as it is now, with regular google "sharing" removed, basically guarantees that we won't use it. There is virtually no upside and HUGE potential downsides.
    
    Honestly, I can't believe google even allowed their own "share" button to be removed from their premium suite of apps.
    
    It's a HUGE security and workflow oversite, done I can only imagine, to force people to go through and see box, even if that causes the previously listed gymnastics and potential debacles. Thus it seems it was done with marketing in mind, rather than a benefit to the users. This was incredibly shortsighted.
    
    As mentioned. We will NOT use this feature as is, for the potential security vulnerabilities alone. Thus the current implementation is driving us AWAY from box. Since we have to use google docs for these use cases.
    
    PLEASE revert the feature to enable the regular "share" functionality in Google apps.

    UPDATE: Actually it's worse than I thought. Just tested between two of my accounts. Since the "sharing" apparently only works by inviting "collaborator" as an editor, the user actually has to CREATE a box account just to edit the google sheet. I mean SERIOUSLY. What a ridiculous marketing move. Definitely will NOT use this integration as it is now. It's pretty much all downside, virtually no upside.
    If you want happy Box users, PLEASE don't do stuff like this. We like it when you HELP us. Not when you use us to be mules to market your platform to our business associates. I'd brag about you MORE (and have) if you just make my life easier. NOT when you do stuff like this. Just put it back the way it was.

    When using V2 of the box integration with google docs, apparently the ability to "share" the document from google itself, was apparently removed (it shows as available at 1:05 of this box video https://support.box.com/hc/en-us/articles/360043696854-Inviting-Collaborators )

    Removing this functionality is not only cumbersome, it creates HUGE potential security issues.

    I would like users in our organization to be able to store these google documents in box, to avoid having to manage multiple file storage systems. For one thing, it is cumbersome and unintuitive to have to go to box to invite a person to collaborate with my google doc. And then… more

    3 votes

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    0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
    delivered  ·  Adminkkung (Admin, Box) responded

    When using the integration, users can now share a Google file directly within the editor, using Box’s sharing modal permissions and settings.