4165 results found

1. Exports users doesn't reflect the latest users

   We're using the list of users which we can export from 'Export Users' button in Users and Groups menu to verify if the user provisioning tool is working correctly on the daily basis.

   Although I heard from Box that Box reports are being migrated to new data platform to improve the performance, this new Export Users report doesn't reflect the latest users. Maybe this new one reports the user list as of roughly half a day ago, so we can't our daily verification task correctly...

   I think user list should reflect the latest status so I want Box to fix this issue as soon as possible.

   We're using the list of users which we can export from 'Export Users' button in Users and Groups menu to verify if the user provisioning tool is working correctly on the daily basis.

   Although I heard from Box that Box reports are being migrated to new data platform to improve the performance, this new Export Users report doesn't reflect the latest users. Maybe this new one reports the user list as of roughly half a day ago, so we can't our daily verification task correctly...

   I think user list should reflect the latest status so… more

   3 votes

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   delivered  ·  0 comments  ·  Users and Groups  ·  Delete…  ·  Admin →

2. Keep workflows active even after users are deactivated

   I was reading through FAQs for Box Relay and I see that if a user is deleted their workflows are deactivated....

   With no way to transfer workflows from one user to another don't you see this as a HUGE problem with the product?

   If we are expected to use this in production to manage enterprise documents, what are we supposed to do when someone who created the workflows is removed? This would be a huge impact to any org. Especially if someone on a team is the creator of all the workflows. This would require someone to recreate them, and additional difficulty in the fact that the user's account is deleted so you have nothing to reference to create the new one.

   I was reading through FAQs for Box Relay and I see that if a user is deleted their workflows are deactivated....

   With no way to transfer workflows from one user to another don't you see this as a HUGE problem with the product?

   If we are expected to use this in production to manage enterprise documents, what are we supposed to do when someone who created the workflows is removed? This would be a huge impact to any org. Especially if someone on a team is the creator of all the workflows. This would require someone to recreate them, and… more

   5 votes

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   0 comments  ·  Workflow  ·  Delete…  ·  Admin →
   delivered  ·  AdminRavneet Uberoi (Product Manager, Box) responded

   Thanks for your feedback! An Admin flow for transferring workflows when a user is deprovisioned has been delivered in Q3.

3. Proxy user ID for C-Level profiles

   For executive level users, or high public visibility folks, provide a method to suppress, or proxy their actual username. These are often tied to Single Sign On accounts, hidden at the global level, but visible in local apps, like Box. We have a workaround in creating a surrogate account, but it would be nice to simply add a proxy directly in Box to allow these individuals to log in through the normal Company Single Sign On process.

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   0 comments  ·  Users and Groups  ·  Delete…  ·  Admin →
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4. Read Enterprise Settings using API

   Is there a way to read Enterprise Settings using API? That would be much beneficial where the Admin can choose certain settings like Storage and there wont be a necessity to change the Code every time the Admin wants to change the settings. The API can read the existing settings and manage users based on those configurations. Currently, the application that manages Box accounts has to store those locally and every time there is a change in those settings, that calls for a Change management and code deployment.

   4 votes

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   0 comments  ·  Developer Platform  ·  Delete…  ·  Admin →
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5. Add ability to set time for reminder notifications by each user or admin.

   Currently assignee will receive reminder notification 24 hours before the due date of the assigned task. Users are receiving these reminders at mid of night and they want to receive them in daytime.

   Box Relay can set the default due ("time to complete" option) like how many days and hours.
   This default due is set automatically based on when the task is started. So for many cases, the reminder will be sent out because the task is started in daytime.

   But non-Relay task (General and Approval task) can set only due date from calendar picker, like "June 16". The due is set automatically 23:59 at the date. (23:59 June 16)
   It causes that users receive these reminders in mid night and some users will be pinged from their mobile device.

   To avoid this inconvenience, please add ability to set time as user like or enterprise wide.

   Currently assignee will receive reminder notification 24 hours before the due date of the assigned task. Users are receiving these reminders at mid of night and they want to receive them in daytime.

   Box Relay can set the default due ("time to complete" option) like how many days and hours.
   This default due is set automatically based on when the task is started. So for many cases, the reminder will be sent out because the task is started in daytime.

   But non-Relay task (General and Approval task) can set only due date from calendar picker, like "June 16". The… more

   2 votes

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   0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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6. Ability to set folder notifications for external and internal collaborators within a folder.

   Companies with many external collaborators have to walk each user through changing their folder notification settings so the external collaborator will be notified whenever a document is uploaded to a folder. This is extremely manual for us and their external collaborators. It would be easier if folder owners could set folder notifications for everyone within the folder so external collaborators receive the sames notifications as internal collaborators.

   14 votes

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   not planned  ·  3 comments  ·  Web App  ·  Delete…  ·  Admin →
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7. Request for Improvement of the “People with the Link” Feature in Box

   Request for Improvement of the “People with the Link” Feature in Box

   We would like to request the following improvements to the “People with the link” option within Box’s Share Link feature, which is used to grant viewing or downloading access to folders or files for organisations or email addresses that do not have a Box account or existing folder permissions.

   At present, requiring the link creator to manually set a password is rather cumbersome, and as a result, many users choose not to do so. Since there is no enforcement mechanism, some organisations restrict or even prohibit the use of this feature due to concerns over security management.

   Furthermore, when compared with other file transfer services, the People with the link option provides somewhat limited functionality for securely sharing files with users or organisations that do not have a Box subscription. Consequently, some organisations opt to use existing external file transfer services instead of relying on the People with the link feature.

   For these reasons, we would like to propose the implementation of the following enhancements.

   1. Enable password protection for the “People with the link” option. 　※No further action should be required from the user.
   2. The generated “People with the link” URL can then be sent to the recipient via email or other means.
   3. When the recipient accesses the link, they are prompted to enter their email address in order to receive the password.
   4. The recipient receives the password notification via email and enters it on the access page.
   5. After entering the password, the recipient is granted permission to view and download the file.

   By providing the above functionality, it would become possible—through administrative console activity logs—to identify, via email address, who accessed or downloaded files shared through the “People with the link” option and when.

   This would enable organisations to verify that files have not been downloaded by unintended recipients, thereby strengthening overall information security management.

   ＜日本語＞
   共有リンク機能にて「リンクを知っている全員」を設定し、パスワード設定を有効化した場合の機能改善を提案します。

   本来、「リンクを知っている全員」はBoxのアカウント持たない組織または人達にファイル送信する際に利用され、ファイル転送サービスの代替方法として活用を提案するものです。

   しかしながら、「リンクを知っている全員」のパスワード設定は、共有リンクを作成した本人がパスワードを任意で設定する必要がありとても操作が煩雑です。

   また、パスワードを設定したとしても別のメールで連絡をしなくてはなりません。
   更に、送信した相手が本当に参照したのか、ダウンロードをしたのか知る方法もないためセキュリティの観点から、ファイル転送サービスを利用した方が安全にファイル送信できると判断し、利用を禁止している組織も多いはずです。

   そのため以下のような機能を提供するのが良いと考えています。

   １．「リンクを知っている全員」を設定。パスワードの有効化を設定。
   　　※ユーザーの操作はここまで

   ２．上記で生成された共有リンクのURLをメール等で相手に送信

   ３．メール受信者は、共有リンクにアクセスするとパスワードを送信するためメールアドレスの入力が求められる。

   ４．メールアドレスを入力すると、入力したメールアドレスにパスワードが送信される。

   ５．受信したパスワードを入力するとファイルを参照またはダウンロードできるようになる。

   上記の機能を提供することで、「リンクで知っている全員」でファイルを送信したとしても、入力されたメールアドレスをログで確認できるようにすることで、いつ誰がファイルを参照しダウンロードしたのか管理コンソールのレポート機能で確認できるようにすることで、意図しない相手がダウンロードしていないかチェックすることも可能となり、組織全体のセキュリティ強化に繋がると考えます。

   Request for Improvement of the “People with the Link” Feature in Box

   We would like to request the following improvements to the “People with the link” option within Box’s Share Link feature, which is used to grant viewing or downloading access to folders or files for organisations or email addresses that do not have a Box account or existing folder permissions.

   At present, requiring the link creator to manually set a password is rather cumbersome, and as a result, many users choose not to do so. Since there is no enforcement mechanism, some organisations restrict or even prohibit the… more

   19 votes

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   1 comment  ·  Security  ·  Delete…  ·  Admin →
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8. Ability to show or hide specific metadata templates for specific users and groups only.

   As the number of metadata templates increases, selecting metadata when creating file request links or Relay workflows can become complicated and lead to mistakes.
   By setting metadata templates that you want to use only for specific users/groups, you can reduce mistakes like this and improve the usability of Box, so We would like to see it implemented.

   メタデータテンプレート数が増加するにあたりファイルリクエストリンクやRelayワークフローの作成の際のメタデータ選択が煩雑になりミスを誘発する可能性があります 。
   特定のユーザー/グループにのみ使用させたいメタデータテンプレートを設定することでこのようなミスを削減しBoxの利便性にも繋がるため是非実現してほしいです。

   16 votes

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   1 comment  ·  Web App  ·  Delete…  ·  Admin →
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9. Correct log when a user creates an item in Box

   Currently, "Uploaded" and "Downloaded" are logged when a user creates an item like Word document, Box Note etc.

   However, it should be logged as "Created".

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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   not planned  ·  agranowitz responded

   This is not planned for our current roadmap. We will let you know if anything changes.

10. Trashed items: include details about the deleter

    When a user makes a GET call for all trashed items, the response does not include details (name/user ID) of the user who trashed each item. This is inconsistent with the Web App view of a user's trash. The Web App view includes the name of the item deleter.

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    not planned  ·  0 comments  ·  Core & Technical Infrastructure  ·  Delete…  ·  Admin →
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11. Filter Box Signs by contract status ("In Progress", "Signed", or "Cancelled") from the column User Interface (more intuitive)

    Box Sign: Enable ability to filter by contract status ("In Progress", "Signed", or "Cancelled") from the column User Interface (more intuitive), rather than on the right side (less intuitive).

    See visual here: https://cloud.box.com/s/yrwvjpte8io1y90t9qy4n71nt53d2xzo

    1 vote

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    existing feature  ·  0 comments  ·  Box Sign  ·  Delete…  ·  Admin →

12. Have Box Notes Accessed via Drive Open in Box Notes Desktop Application

    Right now, when a user opens a Box Note from Drive on their desktop, the note is opened in the webapp, rather than the Box Notes desktop app they have installed.

    A better flow would be to have those notes open in the Notes desktop app instead

    16 votes

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    not planned  ·  1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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13. If virus is detected at the time of download, Virus Scan Alert on virus-found should be sent to the downloading user.

    If customer opt-in for Virus Scan, Box currently checks for a virus at the time of file download too. And Box sends an e-mail to Admin and file owner when virus is found.

    It should be a basic Box feature to alert and/or prevent a user from downloading a malicious file. Box should also quarantine or prevent a user from opening the file.

    3 votes

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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    not planned  ·  AdminAnonymous (Product Director, or Executive, Box) responded

    This is not currently planned at this time.

14. Remove the option to enable Box Sync for an App User

    Keeping this option displayed on the user page is misleading and confusing.

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    not planned  ·  0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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15. Add metadata to search results in web app

    Currently in the "search results" view in the web app, it is difficult to identify if an item is returned in the search result due to matching metadata. By adding matching metadata which triggered a "positive" search result to the list of search results, it will help guide the user to the correct search result. Without the matching metadata in the search results view, the metadata search query matching and filter functionality is not very useful, as users cannot tell the exact context that resulted in the search result matching. This results in users having to open all search results in new tabs, checking the item's metadata for a "good match", and then navigating back to the search results view to continue paginating through the search results.

    Currently in the "search results" view in the web app, it is difficult to identify if an item is returned in the search result due to matching metadata. By adding matching metadata which triggered a "positive" search result to the list of search results, it will help guide the user to the correct search result. Without the matching metadata in the search results view, the metadata search query matching and filter functionality is not very useful, as users cannot tell the exact context that resulted in the search result matching. This results in users having to open all… more

    16 votes

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    0 comments  ·  Search  ·  Delete…  ·  Admin →
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16. File Request link upload notification

    We want a feature of email notification which send to the actual user who uploaded the file.

    I understand that if "require users to provide email" option is enabled, users can confirm the uploader's email address on web app. I found that the email address was shown in “Updated” column.

    However, users cannot confirm the actual uploader from the report, and email notifications will only be sent to users who enabled notification settings of "upload" in their folder settings or account settings.

    Enabling the above feature makes it much easier to confirm if the user successfully uploaded the file.

    We want a feature of email notification which send to the actual user who uploaded the file.

    I understand that if "require users to provide email" option is enabled, users can confirm the uploader's email address on web app. I found that the email address was shown in “Updated” column.

    However, users cannot confirm the actual uploader from the report, and email notifications will only be sent to users who enabled notification settings of "upload" in their folder settings or account settings.

    Enabling the above feature makes it much easier to confirm if the user successfully… more

    8 votes

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    1 comment  ·  Workflow  ·  Delete…  ·  Admin →
    delivered  ·  AdminAnonymous (Admin, Box) responded

    Users can now use the send notification outcome as part of a relay + file request workflow.

17. Show recent files from Box when a user clicks the standard attach button.

    The attach/attachment button today will show recent onedrive files, and users have asked if it can also show recent box files.

    5 votes

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    0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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18. Just in time User Provisioning / Licensing

    The current way of licensing is old school. Instead, you could leverage Okta's just-in-time provisioning: https://help.okta.com/en/prev/Content/Topics/Security/Security_Authentication.htm?cshid=Security_Authentication_JIT#Security_Authentication_JIT

    Then (with SSO required & on the fly), Box grants everyone in an org an acct after logging in thru SSO, they're auto-provisioned a Box instance, and a license is registered/"billed" to company.

    1 vote

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    not planned  ·  1 comment  ·  Core & Technical Infrastructure  ·  Delete…  ·  Admin →
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19. "Include SSO Authentication in User Statistics Report as Login Activity"

    SSO Authentication is not counted as "Login" in User Statistics report. SSO Authentication is also "Login" activity. It should be counted.

    2 votes

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    0 comments  ·  Delete…  ·  Admin →
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20. Add a report that lists metadata set for folders and files.

    There are many metadata templates, and each users can set them.
    In this situation, being able to see in lists what metadatas are actually applied to which files/folders and what values ​​are set can be very helpful in managing contents and metadata.

    102 votes

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    8 comments  ·  Metadata  ·  Delete…  ·  Admin →
    delivered  ·  AdminAnonymous (Admin, Box) responded

    The ability to optionally include Metadata in Folders and Files report has been delivered and is generally available (GA).

    https://support.box.com/hc/en-us/articles/14804446755219-Metadata-column-in-the-Folders-and-Files-Report