9634 results found

1. Request for Improvement of BOX Drive Proxy Server Authentication Response Function

   BOX Drive is not working properly in our environment.
   We recognize that BOX Drive is designed to read Pac files, but the communication is succeeding up to the proxy server according to the Pac file.
   However, it seems that it is not able to respond to the authentication response of the proxy server.

   As a result, when we open files in our Office products (Excel and Word) that cannot be opened in a web browser, we have to download the file once from
   BOX.
   This method is not productive for us.

   As a solution, we would like to be able to use BOX Drive to open files directly from Office products (Office desktop applications).
   Please consider improving the support for proxy authentication responses.

   Please note that SSL decoding is not performed for communications to BOX.

   Thank you very much for your time.

   (Japanese)
   BOX Driveのプロキシサーバー認証応答機能改善のお願い

   弊社環境において、BOX Driveが正常に動作しておりません。
   BOX DriveはPacファイルを読み込む仕様と認識していますが、Pacファイルに従ってプロキシサーバーまでは通信が成功しています。
   しかし、プロキシサーバーの認証応答に対応できていないようです。

   これにより、弊社ではWebブラウザ上で開けないファイルをOffice製品（ExcelやWord）で開く際、
   BOXからファイルを一旦ダウンロードする必要があります。
   この方法では生産性が低下してしまいます。

   解決策として、BOX Driveを活用し、Office製品（Officeのデスクトップアプリ）から直接ファイルを開けることが望ましく、
   プロキシ認証応答への対応機能の改善をぜひご検討いただきたく存じます。

   なお、BOX宛の通信に関してはSSLのデコードは行っておりません。

   お忙しいところ恐縮ですが、何卒よろしくお願い申し上げます。

   BOX Drive is not working properly in our environment.
   We recognize that BOX Drive is designed to read Pac files, but the communication is succeeding up to the proxy server according to the Pac file.
   However, it seems that it is not able to respond to the authentication response of the proxy server.

   As a result, when we open files in our Office products (Excel and Word) that cannot be opened in a web browser, we have to download the file once from
   BOX.
   This method is not productive for us.

   As a solution, we would like to be… more

   107 votes

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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2. Add Ability to Duplicate an Existing Box Form

   Please add a feature that allows users to duplicate an existing Box Form, including all fields, structure, metadata mappings, and settings. Users should be able to clone a form, rename it, and make edits without rebuilding from scratch.

   Why This Matters

   Saves significant time when creating similar forms across departments, programs, or agencies.

   Reduces errors by ensuring consistent fields, metadata, and logic across related forms.

   Enables scalable templates, especially for public sector workflows like procurement, HR, inspections, grants, benefits, and compliance.

   Accelerates PS SE and customer builds, allowing faster demos, labs, and solution rollouts.

   Supports versioning needs, since agencies routinely update forms as policies and regulations change.

   Impact

   Faster solution deployment, higher form adoption, reduced build errors, and more repeatable patterns for enterprise and public sector customers.

   Please add a feature that allows users to duplicate an existing Box Form, including all fields, structure, metadata mappings, and settings. Users should be able to clone a form, rename it, and make edits without rebuilding from scratch.

   Why This Matters

   Saves significant time when creating similar forms across departments, programs, or agencies.

   Reduces errors by ensuring consistent fields, metadata, and logic across related forms.

   Enables scalable templates, especially for public sector workflows like procurement, HR, inspections, grants, benefits, and compliance.

   Accelerates PS SE and customer builds, allowing faster demos, labs, and solution rollouts.

   Supports versioning needs, since agencies routinely… more

   18 votes

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   1 comment  ·  Box Forms & Doc Gen  ·  Delete…  ·  Admin →
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3. Enable True/False Metadata Mapping for Checkboxes and Radio Buttons in Box Forms

   Description:
   Today in Box Forms, checkbox and radio button inputs are not natively mapped to Boolean metadata fields (true/false or yes/no), which limits the ability to trigger workflows or create metadata-driven views based on user responses.

   Feature Request:
   Allow checkboxes and radio buttons in Box Forms to map directly to Boolean metadata fields:

   If a checkbox is checked, metadata should reflect “true”; if unchecked, “false.”

   For yes/no radio button questions, allow mapping directly to true/false metadata fields.

   Impact & Value:

   Streamlines workflow automation with Box Relay (e.g., trigger based on form input).

   Enables metadata-driven views (e.g., show only records where “Sensitive Data” = true).

   Reduces reliance on workarounds to parse and apply Boolean logic from form responses.

   Supports regulated and high-volume environments with binary decision routing needs.

   Example Use Case:
   In a procurement request form, checking a box labeled “Over $10,000?” would automatically set metadata to “true” and trigger an approval chain through Box Relay.

   Description:
   Today in Box Forms, checkbox and radio button inputs are not natively mapped to Boolean metadata fields (true/false or yes/no), which limits the ability to trigger workflows or create metadata-driven views based on user responses.

   Feature Request:
   Allow checkboxes and radio buttons in Box Forms to map directly to Boolean metadata fields:

   If a checkbox is checked, metadata should reflect “true”; if unchecked, “false.”

   For yes/no radio button questions, allow mapping directly to true/false metadata fields.

   Impact & Value:

   Streamlines workflow automation with Box Relay (e.g., trigger based on form input).

   Enables metadata-… more

   52 votes

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   under consideration  ·  2 comments  ·  Box Forms & Doc Gen  ·  Delete…  ·  Admin →
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4. Ability to log and review user-entered prompts in Box AI

   After deploying Box AI to users, it would be very helpful to have the ability to log and review the prompts that users enter.
   This would support security and compliance needs, such as detecting potential malicious usage and enabling proper auditing when required.

   Since Box is a platform where sensitive and confidential information is often stored, having this capability is important for safely leveraging AI features.

   42 votes

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   researching  ·  0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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5. Movable preview screen toolbar

   When the preview screen is opened, a toolbar appears at the bottom of the screen showing the zoom factor and page number, but since it is fixed at the bottom of the page, the preview screen is partially hidden in some documents, making it difficult to see.
   If this toolbar could be temporarily hidden or moved, it would make the preview screen easier to see.

   （日本語）
   プレビュー画面を開くと、画面下に拡大率やページ数が表示されているツールバーが表示されるかと思いますが、
   ページの下に固定されているため、ドキュメントによってはプレビュー画面が一部隠れてしまい、見づらいです。
   このツールバーを一時的に隠したり、移動できるようにすれば、
   プレビュー画面がより見やすくなると思うので、改善を希望します。

   36 votes

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   0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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6. IP Address Restriction for Webapp and SELECTED API calls

   We want to enable IP address restrictions only for the web app and selected applications.
   Possible methods include submitting a list of client IDs exempt from restrictions during application, or providing a UI to specify an app list excluded from IP address restrictions.

   Currently, only the following two options are available.
   - Enable only for Webapp
   - Enable for Webapp and All API calls

   What we truly want is to apply IP address restrictions to the web app and BoxDrive. However, selecting “All APIs” renders nearly all other cloud-based integration apps unusable.
   For example, losing integrations that significantly boost productivity—like Salesforce, Zoom, or Box connectors for Zapier and n8n—is a major issue. While we could ask providers for their IP addresses and allowlist them all, maintaining a list of potentially changing IP addresses is impossible.
   Box itself recommends setting rules by domain in its firewall configuration support article, acknowledging IP addresses can change.

   The reason IP address restrictions via SSO cannot solve this is that they cannot prevent scenarios where employees authenticate internally, then take their device outside and access the company Box from an unspecified access point. Box's own IP address restrictions are powerful because they can prevent this, and it is essential to configure them to work alongside various integrations.

   We want to enable IP address restrictions only for the web app and selected applications.
   Possible methods include submitting a list of client IDs exempt from restrictions during application, or providing a UI to specify an app list excluded from IP address restrictions.

   Currently, only the following two options are available.
   - Enable only for Webapp
   - Enable for Webapp and All API calls

   What we truly want is to apply IP address restrictions to the web app and BoxDrive. However, selecting “All APIs” renders nearly all other cloud-based integration apps unusable.
   For example, losing integrations that significantly… more

   20 votes

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   1 comment  ·  Security  ·  Delete…  ·  Admin →
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7. I would like Box Sign to have more flexible permission settings.

   When Box Sign is enabled for a user, he/she can send sign requests, check the contents of requests shared with them, and view their inbox.
   However, there are users for whom I do not want to allow sending sign requests, but I do want them to be able to check their inbox.

   For example, our executives who frequently approve or sign documents in Box Sign but do not need to send signature requests by themselves.
   I believe it is a potential security risk to give users the authority to send signature requests even though they do not need it.

   Currently, Box Sign does not have a function to control external Sign sending. It would be great if we could have more granular control, such as allowing users to view the Sign inbox but not send requests.

   After signing, users can download and review the signed document and signature log via the sign completion email.
   But searching through the email inbox for them is inconvenient, so I would like to be able to complete everything within Box. So want to allow users to check the past signed document in Box via inbox of Box sign.

   I understand that with Shield access policies it is possible to restrict Box Sign request sending both internally and externally. However, since Box Sign may also be used for internal approval processes, I think making it completely impossible to send is too much.

   When Box Sign is enabled for a user, he/she can send sign requests, check the contents of requests shared with them, and view their inbox.
   However, there are users for whom I do not want to allow sending sign requests, but I do want them to be able to check their inbox.

   For example, our executives who frequently approve or sign documents in Box Sign but do not need to send signature requests by themselves.
   I believe it is a potential security risk to give users the authority to send signature requests even though they do… more

   23 votes

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   1 comment  ·  Box Sign  ·  Delete…  ·  Admin →
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8. Regarding the time it takes for scheduled reports to be generated

   Content: The Box support site mentions that report generation can take up to 12 hours.
   　　　　Most reports are usually generated within a few minutes to a few tens of minutes, but scheduled reports often take about 12 hours to be output.
   　　　　Although it is within the expected range, waiting half a day for the output affects business operations, so we request a functional improvement to shorten the time it takes for reports to be generated.

   (日本語)
   件名：スケジュールされたレポートが出力されるまでの時間について
   内容：Boxサポートサイトにレポートの生成には最大で12時間かかる場合があると記載されております。
   　　ほどんどのレポートは数分から数十分程で出力されることが多いですが、スケジュールされたレポートの場合出力されるまでに12時間程かかることがとても多いです。
   　　範囲内ですが、出力までに半日かかるのは業務に影響がある為、レポート出力されるまでの時間帯を短縮されるよう機能改善要望をします。

   25 votes

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   1 comment  ·  Admin Reports  ·  Delete…  ·  Admin →
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9. I want to save Copilot for Microsoft 365-generated content directly to Box

   Currently, when I use Copilot’s generative AI features, the only default save destination is OneDrive—Box isn’t even an option. For those of us who live and breathe Box it would be fantastic if we could save Copilot-generated content directly to Box and keep everything in one place.

   Right now, every time Copilot asks, “Save to OneDrive?” I feel like saying, “Nice try, Copilot, but my heart belongs to Box!” Please help us Box fans avoid this daily heartbreak and make Box a first-class citizen for Copilot saves. Thank you!

   〈Copilot for Microsoft 365で生成したコンテンツを直接Boxに保存したい〉
   現在、Copilotで生成AI機能を利用し作成したコンテンツの保存先は、OneDriveがデフォルトとなっており、Boxを選択することができません。
   Boxでコンテンツを一元管理するため、Copilotで生成したコンテンツの保存先にBoxを追加してほしいです。

   19 votes

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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10. AI-Powered Confirmation Before Adding Collaborators/Sending Links

    I’d like Box to add an AI-powered confirmation step when users invite collaborators to a file or folder or send shared links to other users. The AI would quickly scan the content, detect PII or sensitive information, understand the context, and check whether the invited collaborator seems appropriate (e.g., external domain, personal email, unrelated teammate). If something looks unusual, Box would display a confirmation prompt asking the user to verify the invitation. This would help prevent accidental oversharing and reduce security risks caused by human error, while still keeping the collaboration workflow smooth.

    11 votes

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    0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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11. Request for Improvement of the “People with the Link” Feature in Box

    Request for Improvement of the “People with the Link” Feature in Box

    We would like to request the following improvements to the “People with the link” option within Box’s Share Link feature, which is used to grant viewing or downloading access to folders or files for organisations or email addresses that do not have a Box account or existing folder permissions.

    At present, requiring the link creator to manually set a password is rather cumbersome, and as a result, many users choose not to do so. Since there is no enforcement mechanism, some organisations restrict or even prohibit the use of this feature due to concerns over security management.

    Furthermore, when compared with other file transfer services, the People with the link option provides somewhat limited functionality for securely sharing files with users or organisations that do not have a Box subscription. Consequently, some organisations opt to use existing external file transfer services instead of relying on the People with the link feature.

    For these reasons, we would like to propose the implementation of the following enhancements.

    1. Enable password protection for the “People with the link” option. 　※No further action should be required from the user.
    2. The generated “People with the link” URL can then be sent to the recipient via email or other means.
    3. When the recipient accesses the link, they are prompted to enter their email address in order to receive the password.
    4. The recipient receives the password notification via email and enters it on the access page.
    5. After entering the password, the recipient is granted permission to view and download the file.

    By providing the above functionality, it would become possible—through administrative console activity logs—to identify, via email address, who accessed or downloaded files shared through the “People with the link” option and when.

    This would enable organisations to verify that files have not been downloaded by unintended recipients, thereby strengthening overall information security management.

    ＜日本語＞
    共有リンク機能にて「リンクを知っている全員」を設定し、パスワード設定を有効化した場合の機能改善を提案します。

    本来、「リンクを知っている全員」はBoxのアカウント持たない組織または人達にファイル送信する際に利用され、ファイル転送サービスの代替方法として活用を提案するものです。

    しかしながら、「リンクを知っている全員」のパスワード設定は、共有リンクを作成した本人がパスワードを任意で設定する必要がありとても操作が煩雑です。

    また、パスワードを設定したとしても別のメールで連絡をしなくてはなりません。
    更に、送信した相手が本当に参照したのか、ダウンロードをしたのか知る方法もないためセキュリティの観点から、ファイル転送サービスを利用した方が安全にファイル送信できると判断し、利用を禁止している組織も多いはずです。

    そのため以下のような機能を提供するのが良いと考えています。

    １．「リンクを知っている全員」を設定。パスワードの有効化を設定。
    　　※ユーザーの操作はここまで

    ２．上記で生成された共有リンクのURLをメール等で相手に送信

    ３．メール受信者は、共有リンクにアクセスするとパスワードを送信するためメールアドレスの入力が求められる。

    ４．メールアドレスを入力すると、入力したメールアドレスにパスワードが送信される。

    ５．受信したパスワードを入力するとファイルを参照またはダウンロードできるようになる。

    上記の機能を提供することで、「リンクで知っている全員」でファイルを送信したとしても、入力されたメールアドレスをログで確認できるようにすることで、いつ誰がファイルを参照しダウンロードしたのか管理コンソールのレポート機能で確認できるようにすることで、意図しない相手がダウンロードしていないかチェックすることも可能となり、組織全体のセキュリティ強化に繋がると考えます。

    Request for Improvement of the “People with the Link” Feature in Box

    We would like to request the following improvements to the “People with the link” option within Box’s Share Link feature, which is used to grant viewing or downloading access to folders or files for organisations or email addresses that do not have a Box account or existing folder permissions.

    At present, requiring the link creator to manually set a password is rather cumbersome, and as a result, many users choose not to do so. Since there is no enforcement mechanism, some organisations restrict or even prohibit the… more

    13 votes

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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12. Reverse Image Search

    Being able to upload an image and Box browser finding it (or similar) within a specified folder. Similar idea to Google lens.

    63 votes

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    researching  ·  4 comments  ·  Search  ·  Delete…  ·  Admin →
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13. New shortcuts to AI in Box Notes

    A new shortcut for Box AI for Box Notes has been released to display the AI prompt field when you enter a space at the beginning of a line in Box Notes.
    https://support.box.com/hc/en-us/articles/42854740437011-New-shortcuts-to-AI-in-Box-Notes
    I often type a space at the beginning of a line to lower a paragraph, and I had to clear the AI prompt field each time.
    It is a small thing, but it is troublesome, so I would like you to change the specification.
    Idea 1: Add configuration items to disable shortcuts in the admin console, registry, etc.
    Idea 2: Change the shortcut to something else instead of a blank (e.g. Ctl- blank)

    A new shortcut for Box AI for Box Notes has been released to display the AI prompt field when you enter a space at the beginning of a line in Box Notes.
    https://support.box.com/hc/en-us/articles/42854740437011-New-shortcuts-to-AI-in-Box-Notes
    I often type a space at the beginning of a line to lower a paragraph, and I had to clear the AI prompt field each time.
    It is a small thing, but it is troublesome, so I would like you to change the specification.
    Idea 1: Add configuration items to disable shortcuts in the admin console, registry, etc.
    Idea 2: Change the shortcut… more

    21 votes

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    1 comment  ·  Box AI  ·  Delete…  ·  Admin →
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14. Can we get the ability to set which agent is the default agent per hub?

    It would be great if we could set which agent is the default for each hub. If left blank, then the default Box agent is selected. If we have an agent for each hub, our users may forget to switch the agent as they switch between hubs.

    18 votes

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    0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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15. I'd like the trash bin status to be reverted to the previous specification.

    Regarding the BOX trash bin, since around August 12, 2025, all files appear to have the "10 years" policy applied to the trash bin, so I would like you to restore it to the previous state.
    Please refer to the attached image for the previous state.

    •  

    11 votes

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    0 comments  ·  Governance  ·  Delete…  ·  Admin →
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16. I want to open Box Notes in view-only mode

    Currently, in Box Notes, it is possible to switch to view-only mode by changing "/notes/" in the URL to "/file/", but this method is not intuitive for users.

    Because it is not easy to open notes in view-only mode, users often accidentally edit the notes. We would like to prevent this from happening.

    We would like an option to select view-only mode when opening Box Notes from the beginning. It would also be more convenient if it were possible to bookmark Box Notes in view-only mode.

    〈Box Notesの閲覧モードで開きたい〉

    現在Box NotesではURLの/notes/を/file/に変換することで、閲覧モードにすることが可能ですが、ユーザーにとっては分かりにくいです。
    簡単に閲覧モードで開けないことによって、ユーザーが誤って編集してしまうことが多く、これを防ぎたいと考えています。

    Box Notesを開くときに、最初から閲覧モードで開くために選択メニューを追加してほしいです。
    また、閲覧モードにした状態のBox Notesをブックマークできるようになるとより便利です。

    19 votes

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    1 comment  ·  Box Notes  ·  Delete…  ·  Admin →
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17. Function to disable the display of the login authentication screen for Box for Microsoft Office co-editing features on a per-user basis.

    The following is a request regarding the seamless login feature.
    https://support.box.com/hc/ja/articles/44224534926355

    To avoid displaying the login authentication screen, we understand that enabling the co-editing feature for only certain users in the tenant settings will resolve the issue.
    However, if the number of users enabling or disabling the co-editing feature increases, managing user and group additions or removals through tenant settings each time becomes extremely cumbersome and impractical.
    Implementing this feature enables end users to handle issues immediately on their own, reducing the burden on administrators.

    下記シームレスログイン機能に関する要望です。
    https://support.box.com/hc/ja/articles/44224534926355

    ログイン認証画面を表示させないためには、テナント設定で一部のユーザーにのみ共同編集機能を有効にすれば回避できると認識しています。
    但し、共同編集機能を有効/無効にするユーザーが増えたりした場合に都度テナント設定からの制限ではユーザーやグループの出し入れ等の操作が非常に手間となり現実的ではありません。
    本機能を実装することでエンドユーザー自身で即時に対応できるようになり管理者の負担を減らすことができます。

    14 votes

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    0 comments  ·  Box for Office  ·  Delete…  ·  Admin →
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18. AI chat history should be saved

    Any AI chat history, whether on a document(s) or in a Hub, is not saved in the same way other AI platforms do (ex, ChatGPT, Google Gemini, CoPilot, Perplexity, etc.). Retaining the chat history will improve efficiency in future conversations and improve personalization. This seems to be the biggest flaw/miss in the rollout of Box AI.

    18 votes

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    1 comment  ·  Box AI  ·  Delete…  ·  Admin →
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19. Enable a Group Membership Admin role, which allows add/remove members of a Box group, without enabling modifications to the group.

    Dear Box Product Owner,
    This request proposes a new "Group Membership Admin" role within Box Groups to improve access control management, particularly for folders containing sensitive information, and to streamline compliance with regulatory requirements.

    Problem:
    Currently, Box Groups are a valuable tool for managing entitlements to folders, especially those containing highly sensitive content. Integrating Box Groups with IAM tools like SailPoint enables efficient access provisioning, access reviews, and adherence to FFIEC and other regulatory standards. By managing access through groups, we can ensure that all collaborators on sensitive folders are added via controlled group memberships.

    However, the existing "Group Admin" role grants broad permissions that are not always necessary or desirable for folder owners who simply need to manage group membership. Folder owners require the ability to add and remove members from a group to grant/revoke access to the sensitive information within their folders. Granting folder owners full "Group Admin" rights exposes the group to unintended modifications, such as changes to the group's folder associations, which compromises the integrity of the group's defined access scope. Maintaining a clear and consistent understanding of which groups have access to which folders is crucial for effective access reviews and overall security governance.

    Proposed Solution:
    We propose introducing a new role, tentatively named "Group Membership Admin," with the following limited capabilities:
    • Add Members to a Group: This function would allow the designated user to add new members to a specific Box Group.
    • Remove Members from a Group: This function would allow the designated user to remove existing members from a specific Box Group.

    This new role would explicitly exclude the ability to:
    • Modify the group's name or description.
    • Associate the group with new folders.
    • Remove the group's association with existing folders.
    • Delete the group.
    • Change other group settings beyond membership.

    Benefits:
    • Enhanced Security and Compliance: By limiting the scope of permissions, the "Group Membership Admin" role minimizes the risk of unintended changes to group configurations and ensures that access controls remain aligned with security policies and regulatory requirements.
    • Improved Access Management: Folder owners can efficiently manage access to sensitive content by controlling group membership directly, without requiring intervention from IT or security administrators.
    • Clearer Entitlement Definitions: Maintaining the integrity of group-to-folder associations ensures that access reviews are accurate and reliable, providing a clear understanding of who has access to what.
    • Streamlined Workflows: Delegating group membership management to folder owners empowers them to respond quickly to changing access needs, improving overall operational efficiency.

    In conclusion, the introduction of a "Group Membership Admin" role would significantly enhance our ability to manage access to sensitive information within Box, improve compliance with regulatory requirements, and streamline access management workflows. We believe this feature enhancement is crucial for maintaining the integrity and security of our Box environment.

    Dear Box Product Owner,
    This request proposes a new "Group Membership Admin" role within Box Groups to improve access control management, particularly for folders containing sensitive information, and to streamline compliance with regulatory requirements.

    Problem:
    Currently, Box Groups are a valuable tool for managing entitlements to folders, especially those containing highly sensitive content. Integrating Box Groups with IAM tools like SailPoint enables efficient access provisioning, access reviews, and adherence to FFIEC and other regulatory standards. By managing access through groups, we can ensure that all collaborators on sensitive folders are added via controlled group memberships.

    However, the existing "Group Admin"… more

    13 votes

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    0 comments  ·  Users and Groups  ·  Delete…  ·  Admin →
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20. Limit the amount of data a user can delete

    There have been repeated incidents where users accidentally delete large amounts of data from Box Drive. Each time, administrators are required to restore the data.
    However, administrators cannot restore the data until the deletion process is fully completed, and even then, the restoration takes as much time as the deletion, which disrupts business operations.

    We would like to set an upper limit on the amount of data that users (other than Box administrators and co-administrators) can delete at one time, in order to prevent users from accidentally deleting large amounts of data.

    〈ユーザーが削除できるデータ容量を制限する〉
    Box Driveでユーザーが誤って大量のデータを削除してしまう事件が繰り返し発生しています。そのたびに管理者がデータを復元する必要があります。しかし、管理者は削除処理が完全に終了するまでデータを復元することができず、さらに復元にも削除と同じくらいの時間がかかるため、業務の妨げとなっています。

    ユーザー（Box管理者および共同管理者以外）が一度に削除できるデータ容量の上限を設定することで、ユーザーが誤って大量のデータを削除してしまうことを防ぎたいと考えています。

    24 votes

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    2 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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