4165 results found

1. Require 2FA for certain content only (not globally)

   Force 2-factor / MFA based on the type of content, folder, user. etc. - natively in Box or support this functionality through IdP

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   not planned  ·  3 comments  ·  Security  ·  Delete…  ·  Admin →
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2. Preventing all users with an email address in a managed domain from creating accounts

   We noticed that a box.com account was used to create a Box user in our managed domain. Box mentioned that we can turn off auto enrollment which makes all users with a domain email address managed, but we really want to prevent users for which we have not automatically created Box accounts for from making a managed or unmanaged account.

   I would like to suggest an additional admin control that could prevent users from signing up at box.com using their domain email address.

   7 votes

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   1 comment  ·  Users and Groups  ·  Delete…  ·  Admin →
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3. Enable True/False Metadata Mapping for Checkboxes and Radio Buttons in Box Forms

   Description:
   Today in Box Forms, checkbox and radio button inputs are not natively mapped to Boolean metadata fields (true/false or yes/no), which limits the ability to trigger workflows or create metadata-driven views based on user responses.

   Feature Request:
   Allow checkboxes and radio buttons in Box Forms to map directly to Boolean metadata fields:

   If a checkbox is checked, metadata should reflect “true”; if unchecked, “false.”

   For yes/no radio button questions, allow mapping directly to true/false metadata fields.

   Impact & Value:

   Streamlines workflow automation with Box Relay (e.g., trigger based on form input).

   Enables metadata-driven views (e.g., show only records where “Sensitive Data” = true).

   Reduces reliance on workarounds to parse and apply Boolean logic from form responses.

   Supports regulated and high-volume environments with binary decision routing needs.

   Example Use Case:
   In a procurement request form, checking a box labeled “Over $10,000?” would automatically set metadata to “true” and trigger an approval chain through Box Relay.

   Description:
   Today in Box Forms, checkbox and radio button inputs are not natively mapped to Boolean metadata fields (true/false or yes/no), which limits the ability to trigger workflows or create metadata-driven views based on user responses.

   Feature Request:
   Allow checkboxes and radio buttons in Box Forms to map directly to Boolean metadata fields:

   If a checkbox is checked, metadata should reflect “true”; if unchecked, “false.”

   For yes/no radio button questions, allow mapping directly to true/false metadata fields.

   Impact & Value:

   Streamlines workflow automation with Box Relay (e.g., trigger based on form input).

   Enables metadata-driven views (e.g., show only records where… more

   60 votes

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   not planned  ·  2 comments  ·  Box Forms & Doc Gen  ·  Delete…  ·  Admin →
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4. Sort search results according to Name

   User wants the ability to sort Search results by Name, and not just filter.

   11 votes

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   not planned  ·  0 comments  ·  Web App  ·  Delete…  ·  Admin →
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5. Compliance & Retention of File Activity Comments

   We are using the Activity section on each file to keep a running list of processing notes for each documents - ie invoice approvals, marketing and advertising review, etc. More granular control of comment governance would be very helpful.

   For instance, including comments in permission settings to prevent a user from deleting comments, or include in Governance Admin Panel an option to disable comment editing. Comments should also be subject to the same retention requirements imposed on the file itself - ie if the file has a 5 year retention period.

   Also, while there is a User Activity report that shows which uses made comments on a file, the report does not display the contents of each comment. This could be an alternative to user level controls or in addition to user level controls of comments for SEC 17(a)-4 retention requirements.

   Summary:

   1. Allow admins to restrict or disable comment editing (globally or by user or group)
   2. Subject comments to retention requirements the underlying file is subject to
   3. Allow reporting on file comments to include the content of comments and if edited or deleted, running audit trail of changes or deletions. (ie if you delete a comment, the report will still show the content of the comment and indicate that the comment was deleted by which user, date and time stamped.

   We are using the Activity section on each file to keep a running list of processing notes for each documents - ie invoice approvals, marketing and advertising review, etc. More granular control of comment governance would be very helpful.

   For instance, including comments in permission settings to prevent a user from deleting comments, or include in Governance Admin Panel an option to disable comment editing. Comments should also be subject to the same retention requirements imposed on the file itself - ie if the file has a 5 year retention period.

   Also, while there is a User Activity report that… more

   11 votes

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   1 comment  ·  Governance  ·  Delete…  ·  Admin →
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6. A snapshot of contents within a Box drive folder

   Have you ever looked at a top-level Box folder and felt overwhelmed by the prospect of having to dig through and drill down to every sub-folder just to know what the contents are?

   Do you get discouraged at the thought of looking for a single file that could possibly exist way down the rabbit hole of Box folders and sub-folders?

   Would you rather have the ability to glance at a snapshot of an entire Box folder and all the sub-folders and files that exist within it?

   A simple yet effective solution is a "tree directory" view. This is a feature that doesn't exist yet, but with your vote, you could contribute towards making this feature come alive.

   Here is a mockup of what a folder snapshot in tree directory format could look like:
   https://ibm.box.com/s/qbvte48kglmnoe8bk53cwf79ktyr7yqs

   Have you ever looked at a top-level Box folder and felt overwhelmed by the prospect of having to dig through and drill down to every sub-folder just to know what the contents are?

   Do you get discouraged at the thought of looking for a single file that could possibly exist way down the rabbit hole of Box folders and sub-folders?

   Would you rather have the ability to glance at a snapshot of an entire Box folder and all the sub-folders and files that exist within it?

   A simple yet effective solution is a "tree directory" view. This is a feature… more

   93 votes

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   4 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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   not planned  ·  Adminrmashintchian (Product Manager, Box) responded

   Thanks for the thoughtful suggestion (and mock-up!). At this time, it’s not planned, but we’ll keep this in mind for future enhancements to the product!

7. API endpoint to return ALL objects (recursively) but simplified to create browser tree

   I am using the jstree library in my application to create a full browser tree of a user's BOX resources. Please create an endpoint to return ALL objects (recursive) available to an authenticated user inside one root folder . These objects would only require the object ID, TYPE, NAME, VERSION and PARENT(parent-id as string instead of parent object). The jstree lib can take this data and create an entire file browsing tree and then users would call up more information when they click on an object. This would greatly reduce the number of API calls to your server and possibly reduce memory usage on your end. My application needs to create this full browser tree anyway to check the status of synced folders and this currently requires multiple consecutive API calls.

   I am using the jstree library in my application to create a full browser tree of a user's BOX resources. Please create an endpoint to return ALL objects (recursive) available to an authenticated user inside one root folder . These objects would only require the object ID, TYPE, NAME, VERSION and PARENT(parent-id as string instead of parent object). The jstree lib can take this data and create an entire file browsing tree and then users would call up more information when they click on an object. This would greatly reduce the number of API calls to your server… more

   26 votes

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   researching  ·  5 comments  ·  Core & Technical Infrastructure  ·  Delete…  ·  Admin →
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8. Change Unique Identifier to Something other than Email Address

   This is the grouping for the common request for Box to use a unique identifier other than email address for managed users.

   Key pain point with the fact that Box uses email address as the unique identifier: Email addresses change often in large companies, thus requiring these companies to use custom API scripting to keep emails in Box updated based on changes in AD.

   This unique identifier (whether a mapped value from the customer's user store, aka AD, or the Box unique user ID) should also be the identifier used when users authenticate to Box using SSO (via SAML).

   This is the grouping for the common request for Box to use a unique identifier other than email address for managed users.

   Key pain point with the fact that Box uses email address as the unique identifier: Email addresses change often in large companies, thus requiring these companies to use custom API scripting to keep emails in Box updated based on changes in AD.

   This unique identifier (whether a mapped value from the customer's user store, aka AD, or the Box unique user ID) should also be the identifier used when users authenticate to Box using SSO (via… more

   20 votes

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   2 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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   not planned  ·  katiele responded

   This feature request isn’t currently planned on the roadmap, but we are considering the notion of user attributes that can be placed on a user and then used for better context while sharing / collaborating and searching in the Admin Console.

   Please provide more use cases in the comments to help us understand the problem better.

9. Count SSO Authentication as "Login" in User Statistics Report

   SSO Authentication is not counted as "Login" in User Statistics report. SSO Authentication is also "Login" activity. It should be counted.

   2 votes

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   0 comments  ·  Delete…  ·  Admin →
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10. Counting SSO Authentication as "Login" in User Statistics Reports

    SSO Authentication is not counted as "Login" in User Statistics report. SSO Authentication is also "Login" activity. It should be counted.

    2 votes

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    0 comments  ·  Delete…  ·  Admin →
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11. Language selection setting on user creation step.

    Because some users are English-speaking, so they can't read Japanese and operation at the first login to Box is difficult.
    However, since most users are Japanese-speaking, they don't want to change the "default language" setting from Japanese to English.

    3 votes

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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12. Add Support for Surrogate Pair Characters (e.g. Emojis, Supplementary Kanji)

    Currently, Box has limitations in handling surrogate pair characters (such as certain emojis or supplementary Kanji) in file names and metadata.
    Other major services like Microsoft 365 already support these characters, and we would like to request similar support in Box.
    Enabling surrogate character support would significantly improve internationalization and user experience for customers working with multilingual or symbol-rich content.

    17 votes

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    1 comment  ·  Core & Technical Infrastructure  ·  Delete…  ·  Admin →
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13. EMM Logins Not Counted in User Statistics Report; Require Fix

    Count Box for EMM login as login in User Report
    Box for EMM login is not counted as "Login" in User Statistics report since Box for EMM keep login information. It should be counted every time users login on Box for EMM.

    2 votes

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    0 comments  ·  Delete…  ·  Admin →
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14. Actions to make documents and folders (box drive, 'Make Available Offline' ) appear in reports as Downloads - same as normal downloads

    When identifying anomolous downloads (ie potential data leakage), we utilise both Box Shield alerts and User Activity reports to establish details.

    However, User Activity reports (csv, column E 'Action') do not differentiate between those documents and folders downloaded, and those that are 'Made Available Offline'. When attempting to avoid data leakage, the difference is important. Making content available offline is a legitimate task for users. However, large quantities of normal downloads may indicate fraudulent theft of data.

    We need to be able to differentiate between the two types, as soon as possible

    Because User Activity Reports record items as 'Download' when they are in fact documents/folders made available offline in Box Drive, it is not possible to identify and exclude the 'Make Available Offline' from analysis

    When identifying anomolous downloads (ie potential data leakage), we utilise both Box Shield alerts and User Activity reports to establish details.

    However, User Activity reports (csv, column E 'Action') do not differentiate between those documents and folders downloaded, and those that are 'Made Available Offline'. When attempting to avoid data leakage, the difference is important. Making content available offline is a legitimate task for users. However, large quantities of normal downloads may indicate fraudulent theft of data.

    We need to be able to differentiate between the two types, as soon as possible

    Because User Activity Reports record items as… more

    10 votes

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    0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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15. It would be useful to be able to exclude certain users (such as Admins) from the Notifications (specifically for downloads) so that the user

    It would be useful to be able to exclude certain users (such as Admins) from the Notifications (specifically for downloads) so that the user does not get a notice. Example use case is in a DLP investigation or tools used, triggers a notice which we may not want visible to that end user.

    1 vote

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    0 comments  ·  Notifications  ·  Delete…  ·  Admin →
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16. Ability to send Confirmation Link to managed user

    Admin would like the ability back to send a confirmation link to managed users. Not reset password like this feature was changed to.

    It is inconvenient to have to contact User Services in order to have this email sent to users.

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    not planned  ·  0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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17. List View of Marked For Offline Files

    It is imperative that we have a view of which folders we have Make Available Offline. We can't hunt and peck through hundreds of folders with a Green Checkmark on it to Make Available Online Only when we're finished with a big "sync". This is already a hoop we're jumping through because we can't "sync" to an external drive so we have to manually manage internal Hard Drive space. A user should be able to see what they have marked for offline at a glance so they can easily reverse the storage affect on local hard drives.

    26 votes

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    researching  ·  8 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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18. Lock a file being accessed with Office Online

    Enforce a notification or a dialog that the file is currently lock by another user. Currently, even though the file is locked it is still editable online.

    11 votes

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    0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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19. Show full filename in Box Search

    Box Search cuts off long file names. If the file name is prefaced with the date or other info, the information one actually needs from the file name may be hidden from the user.

    This can be solved by making the Box Search window larger, making it as large as the longest filename, or by showing the filename when a user mouses over the filename or file icon, or when a user uses the arrow keys to select (but not yet open) a file in the Box Search results.

    9 votes

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    0 comments  ·  Search  ·  Delete…  ·  Admin →
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20. Fix file/folder size, counts, dates and storage

    I'd like to preface this by saying that this is a bug that needs to be fixed, not an idea. Even so, Box suggested we post this here to get others to chime in and say that this should be fixed.

    This is a problem that's been around for at least 1.5 years.

    Often, when an account's folders and files are transferred to someone else, the account from which the data was transferred still shows something greater than 0 bytes owned. This becomes a problem for deleting that user, because we can't be sure if the transfer worked, and we don't want to delete an account that has data that will be lost forever. This seems to happen, more often than not, for accounts that have a lot of owned data prior to the transfer.

    At the moment the workaround is to have a script run every day to detect when this has happened, and to then create a Box ticket to have someone in Box support run their own homegrown script that rectifies the situation for the individual account. (Note, Box created this script because this is a known problem that they have to regularly fix.) So, it takes our time to detect it and create the ticket, and it takes Box's time to fix it and deal with the ticket. This happens almost every week at least one time.

    After 1.5 years, it's about time to fix this readily reproducible problem!

    I'd like to preface this by saying that this is a bug that needs to be fixed, not an idea. Even so, Box suggested we post this here to get others to chime in and say that this should be fixed.

    This is a problem that's been around for at least 1.5 years.

    Often, when an account's folders and files are transferred to someone else, the account from which the data was transferred still shows something greater than 0 bytes owned. This becomes a problem for deleting that user, because we can't be sure if the transfer worked, and… more

    143 votes

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    26 comments  ·  Core & Technical Infrastructure  ·  Delete…  ·  Admin →
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    on roadmap  ·  Adminhadesara (Product Manager, Box) responded

    We are on track towards fixing this. We have made significant improvements in our Files, and Folder counts and their related sizes. They now happen in a near realtime speed and we also have a redundant process that runs and fixes these counts nightly. The current improvements are visible in most of your folders browsing experience and the enterprise level counts. We are in process of fixing counts that you can see for a given user, this will release in Calendar year 2024'Q3. There are also few minor improvements planned for the last quarter of the year.