824 results found

1. Option to have approval process for sharing a folder or file.

   In some folders, you want to allow, shared links, but would like to have some management oversight of this process. It would be beneficial at a parent folder level (and therefore cascading to all children folder) to have the option to "request to share file" in addition to the other functions related to restricting link creation or collaborator invitation.
   Instead of relying on the "appropriate party" to be configured to receive notifications that an item has been shared, this would allow them to be ahead of the curve before a share is actually created.

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2. Option to opt into batch Email Notifications instead of real time email notifications
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   not planned  ·  0 comments  ·  Web App  ·  Delete…  ·  Admin →
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3. Remove 'Get our app to view this on mobile' Text/Link in Emails for EMM-Enabled EIDs OR Allow Link Customization

   For customers that use Box for EMM (and have disabled the standard Box apps), the 'get our app to view this on mobile' link/text in the standard Box email notifications (like for @mentions, uploads, etc.) is confusing because users in that EID won't actually be able to log into the standard Box app that it links to.

   REQUEST:
   1. Either provide the option to remove this text from emails
   OR
   2. Allow customization of this text to change the link that it points to (so a customer can link to their software/app catalog where users download the Box for EMM app)

   For customers that use Box for EMM (and have disabled the standard Box apps), the 'get our app to view this on mobile' link/text in the standard Box email notifications (like for @mentions, uploads, etc.) is confusing because users in that EID won't actually be able to log into the standard Box app that it links to.

   REQUEST:
   1. Either provide the option to remove this text from emails
   OR
   2. Allow customization of this text to change the link that it points to (so a customer can link to their software/app catalog where users download the Box for… more

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   not planned  ·  Stephanie Zhang responded

   Hey there! Thanks for submitting this feedback, but due to competing priorities, we cannot put this ask on our roadmap at this time.

4. Ability to turn off notifications in global settings for all users for feature enhancement notifications.

   We don't want end users getting product emails about functionality we haven't released.

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   not planned  ·  0 comments  ·  Web App  ·  Delete…  ·  Admin →
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5. opt out of batch email notifications

   Send individual emails for every trigger

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   not planned  ·  0 comments  ·  Web App  ·  Delete…  ·  Admin →
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6. removal of the delete confirmation prompt in the Box Drive app

   Hey there,

   I’d like to request the removal of the delete confirmation prompt in the Box Drive app for Mac. When I delete a file, the system prompts me to confirm the action, which I find unnecessary and disruptive to my workflow. Since deleting a file requires deliberate actions—right-clicking and selecting delete—the additional confirmation step is redundant.

   In my line of work, I frequently delete files, and this extra step adds unnecessary friction to my process. If a file is deleted by mistake, it can easily be restored from the Trash folder, making the confirmation prompt an unnecessary inconvenience.

   I would greatly appreciate it if this feature could be reconsidered or if an option to disable it could be provided.

   Thanks for your time and consideration.

   Best regards,
   Mike Abell

   Hey there,

   I’d like to request the removal of the delete confirmation prompt in the Box Drive app for Mac. When I delete a file, the system prompts me to confirm the action, which I find unnecessary and disruptive to my workflow. Since deleting a file requires deliberate actions—right-clicking and selecting delete—the additional confirmation step is redundant.

   In my line of work, I frequently delete files, and this extra step adds unnecessary friction to my process. If a file is deleted by mistake, it can easily be restored from the Trash folder, making the confirmation prompt an unnecessary inconvenience.

   I… more

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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7. Ability to link the task function of MS Teams to the task function of Box

   Request a function that can link the task function of Box and the task function of Teams of M365.
   Specifically, I want to be able to manage tasks from the task function of Teams, although the content exists on Box.

   Currently, it is necessary to receive task notifications by e-mail, access BoxWeb and approve them, but by implementing this function, it is possible to receive and approve notifications at the same time, improving business efficiency.

   (Japanese)
   Boxのタスク機能とM365のTeamsのタスク機能を連携させることができる機能を要望します。
   具体的には、Box上にコンテンツが存在するにも関わらず、Teamsのタスク機能からタスク管理を行えるようにしたいです。

   現状では、タスクの通知をメールで受け取り、BoxWebにアクセスして承認する必要がありますが、この機能を実装することで、通知の受け取りと承認を同時に行うことができ、業務効率を向上させることができます。

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   0 comments  ·  Tasks  ·  Delete…  ·  Admin →
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8. Box drains my iphone 7 battery, even though it shouldn't be open or running in the background

   Each morning I use a "Numbers" app file which is saved to Box on my iphone so that I can use it on my MacBook pro. The problem is whilst I haven't directly opened the Box app to do this save, it opens and continues to run in the background and drain the battery (60% in an hour is typical). Eventhough in the app settings "Background app refresh" is off as is "Notifications", I can only stop this drain if I turn the phone off and back on again. I am running ios 14.2 and I keep all apps up-to-date. Any thoughts or solutions would be most welcome.

   Each morning I use a "Numbers" app file which is saved to Box on my iphone so that I can use it on my MacBook pro. The problem is whilst I haven't directly opened the Box app to do this save, it opens and continues to run in the background and drain the battery (60% in an hour is typical). Eventhough in the app settings "Background app refresh" is off as is "Notifications", I can only stop this drain if I turn the phone off and back on again. I am running ios 14.2 and I keep all… more

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   delivered  ·  0 comments  ·  Mobile  ·  Delete…  ·  Admin →

9. Clarify that the "__ additional items" link in batch email notifications don't apply to the user listed above it

   Currently when batch notifications contain more actions, there is a note at the bottom that says "[number] additional items. Click View All to view."

   However, the placement of it is immediately below another user's action, which could be interpreted as "x additional items" acted on by that user, when that isn't the case.

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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10. My folder has disappeared on 25th Feb

    For some reason my folder called "NewCo spin-off" has disappeared on 25th of Feb. I talked with IBM support for 2 hours, the girl said that she will raise a ticket but she didn't. Below is the chat. Can you please investigate this issue - why did it happen? People were using it and all of them ask me where the data is.

    Advisor [Kathlyn]
    Hi, thanks for contacting Win10 support in Beijing, This is Kathlyn, Please allow me few moments to read over your inquiry and create a support ticket for you.
    11:00:12 AM
    Tatiana.Gonchar@ibm.com
    Hello, Kathlyn. I was the co-owner of the box folder I am looking for and my trash bin is empty. This folder disappeared. Other people in my team also lost access to it. Can you investigate it?
    11:01:35 AM
    Advisor [Kathlyn]
    Hi Tatiana, Good dya.
    11:02:21 AM
    *day
    11:02:25 AM
    thanks for your info.
    11:02:33 AM
    when did you realized the folder is missing
    11:02:49 AM
    Tatiana.Gonchar@ibm.com
    today in the morning, about an hour ago I work in GMT+3 time zone. Yesterday late I worked with it.
    11:06:02 AM
    Advisor [Kathlyn]
    btw, have you checked with owner
    11:06:45 AM
    if the box folder was deleted it will be sent notification
    11:07:13 AM
    Tatiana.Gonchar@ibm.com
    I was the owner. I didn't get any notifications
    11:14:35 AM
    Advisor [Kathlyn]
    okay got it
    11:15:02 AM
    i will gather the info and escalate to box team for help
    11:15:18 AM
    Tatiana.Gonchar@ibm.com
    thanks
    11:15:51 AM
    Advisor [Kathlyn]
    Hi Tatiana, have you search the folder name on the whole box
    11:21:15 AM
    not sure if it was removed by accidentally
    11:21:56 AM
    Tatiana.Gonchar@ibm.com
    it does not find any folders if I look for 'NewCo' I have a shared link I created for this folder ibm.ent.box.com/folder/131247563316 - it does not find anything
    11:25:54 AM
    As far as I remember the folder name was 'NewCo spin-off'. Anyway the word NewCo was present.
    11:26:43 AM
    there are no folders with such a name
    11:26:58 AM
    Advisor [Kathlyn]
    did the folder was renamed by some editor
    11:27:17 AM
    Tatiana.Gonchar@ibm.com
    not sure - 80% of the editors are in my team and nobody of them renamed it
    11:28:42 AM
    I had a link to a file in this folder now it says that the shared folder link was removed or inaccessible for me ibm.ent.box.com/s/nuga2q0aio90xiuwq7w8pqg90f1bm1ph
    11:29:15 AM
    Advisor [Kathlyn]
    so normally you access via the link?
    11:29:53 AM
    i tried to access but it says This shared file or folder link has been removed or is unavailable to you.
    11:30:33 AM
    Tatiana.Gonchar@ibm.com
    I coud access either via link or just by logging into my box - this was the only folder I had access to and it displayed on my home page
    11:30:38 AM
    I posted those links to our busy manager who says he has thousand of folders
    11:31:16 AM
    just in case if you have links - maybe it can help search the folder
    11:32:40 AM
    Advisor [Kathlyn]
    may i remote in your laptop and have a check pls.
    11:33:34 AM
    Tatiana.Gonchar@ibm.com
    yes
    11:33:51 AM
    I have it open in my firefox browser
    11:34:27 AM
    Advisor [Kathlyn]
    This shared file or folder link has been removed or is unavailable to you.
    11:34:34 AM
    sorry... you may access in this link and submit the session form
    11:34:50 AM
    (ibm.webex.com/ibm/sc30/t.php?MTID=se81644689fdd4bd7ade75ff39830a04e)
    11:34:50 AM
    okay i can see yourscreen now
    11:36:51 AM
    Tatiana.Gonchar@ibm.com
    ok
    11:36:58 AM
    Advisor [Kathlyn]
    you may double click the mouse to take control
    11:37:03 AM
    Tatiana.Gonchar@ibm.com
    Ok, I've shown my profile and that when I re-log in I don't see the folders
    11:39:12 AM
    2 files were added by my colleague today - these files previously were in the folder, but she had a local copy of them
    11:39:48 AM
    so, she added them after the folder disappeared
    11:40:13 AM
    also the search does not give any results
    11:40:41 AM
    Advisor [Kathlyn]
    got it.. do you have box drive installed on laptop ?
    11:40:46 AM
    Tatiana.Gonchar@ibm.com
    no
    11:41:02 AM
    I didn't sync what I have on box folders with my local drive
    11:41:41 AM
    with help of a box drive
    11:41:49 AM
    I don't have it
    11:41:59 AM
    Advisor [Kathlyn]
    okay
    11:42:14 AM
    Tatiana.Gonchar@ibm.com
    I just dropped the files from my explorer
    11:42:16 AM
    if I needed
    11:42:22 AM
    and I also edited them right in folder
    11:42:34 AM
    Advisor [Kathlyn]
    Thanks for your clarification. well note
    11:42:54 AM
    then i will disconnect the remote session and get my smes approval to escalate the issue
    11:43:30 AM
    Tatiana.Gonchar@ibm.com
    ok, thanks
    11:43:38 AM
    Advisor [Kathlyn]
    Hi Tatiana, the ticket has been escalate
    12:01:47 PM
    box team will help you check backside
    12:01:55 PM
    Tatiana.Gonchar@ibm.com
    ok, thanks
    12:02:00 PM
    Advisor [Kathlyn]
    my pleasure~
    12:02:08 PM
    you have a nice day and stay safe
    12:02:16 PM
    Help@IBM
    The chat session has been closed.
    12:04:42 PM
    

    For some reason my folder called "NewCo spin-off" has disappeared on 25th of Feb. I talked with IBM support for 2 hours, the girl said that she will raise a ticket but she didn't. Below is the chat. Can you please investigate this issue - why did it happen? People were using it and all of them ask me where the data is.

    Advisor [Kathlyn]
    Hi, thanks for contacting Win10 support in Beijing, This is Kathlyn, Please allow me few moments to read over your inquiry and create a support ticket for you.
    11:00:12 AM
    Tatiana.Gonchar@ibm.com
    Hello, Kathlyn. I was

    … more
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11. Email Notifications for Folders Being Moved
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12. Mute all folder notifications via API
    3 votes

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    delivered  ·  0 comments  ·  Web App  ·  Delete…  ·  Admin →

13. Enhancement of Management Console Features for Tracking Item Counts in Folders

    While the Box management console allows us to check the data usage capacity, we would like to request the implementation of a feature that enables us to view the number of items in each folder. Although Box can be utilized with unlimited data capacity, we have been advised by Box that behavior may become unstable if the item count in any root folder exceeds 10 million items.

    Given this situation, it would be greatly beneficial to enrich the administrative functionalities on the management console. We would like to see features such as displaying the “current item count” for each root folder, “predicted future item count” calculated by AI based on past growth rates, and “alerts” for when the number of items is nearing 10 million.

    We look forward to your support in this matter, and thank you in advance for your attention to these requests.

    Best regards,

    While the Box management console allows us to check the data usage capacity, we would like to request the implementation of a feature that enables us to view the number of items in each folder. Although Box can be utilized with unlimited data capacity, we have been advised by Box that behavior may become unstable if the item count in any root folder exceeds 10 million items.

    Given this situation, it would be greatly beneficial to enrich the administrative functionalities on the management console. We would like to see features such as displaying the “current item count” for each root… more

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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14. Add in-house counsel or partnerships with external law firms to help counsel with regards to Legal Holds
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    not planned  ·  Anonymous responded

    Thank you for this feedback! This is not currently planned. We will reconsider this with additional demand.

15. Ability to disable pop-up problem notifications
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    not planned  ·  0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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16. Box for EMM should support push notifications
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    0 comments  ·  Mobile  ·  Delete…  ·  Admin →
    delivered  ·  Adminkmakmuri (Product Manager, Box) responded

    Box for EMM push notifications are supported, and we are planning on making the notifications more robust and contained within a notification center in 2019.

17. Suppress Notifications for Email upload to Folder
    2 votes

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    not planned  ·  0 comments  ·  Web App  ·  Delete…  ·  Admin →
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18. Allow secondary email address receive email notifications
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    not planned  ·  0 comments  ·  Web App  ·  Delete…  ·  Admin →
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19. Implement consistent error message for Box Preview across all file types

    Facing some issue in displaying the preview for password protected files

    Due to which we are unable to specify product standard error message to the consumers.

    Please find the below description in details and attached.

    Actual

    When a user tries to preview a password-protected Excel,Word,odt and pdf document.

    The error message are inconsistent across all the file types

    ODT
    "We're sorry, the preview didn't load. Please refresh the page."
    DOCX
    "We're sorry, the preview didn't load. Please refresh the page."
    Excel
    "We're sorry, the preview didn't load. Please re-load the file or contact Box Support."
    PDF
    "We’re sorry, the preview didn’t load. This document may be protected."

    Expected

    When a user tries to preview a password-protected Excel,Word,odt and pdf document.

    The error message should be consitant across all the file types

    ODT
    "We’re sorry, the preview didn’t load. This document may be protected."
    DOCX
    "We’re sorry, the preview didn’t load. This document may be protected."
    Excel
    "We’re sorry, the preview didn’t load. This document may be protected."
    PDF
    "We’re sorry, the preview didn’t load. This document may be protected."

    Thanks and Regards,
    Arun

    Facing some issue in displaying the preview for password protected files

    Due to which we are unable to specify product standard error message to the consumers.

    Please find the below description in details and attached.

    Actual

    When a user tries to preview a password-protected Excel,Word,odt and pdf document.

    The error message are inconsistent across all the file types

    ODT
    "We're sorry, the preview didn't load. Please refresh the page."
    DOCX
    "We're sorry, the preview didn't load. Please refresh the page."
    Excel
    "We're sorry, the preview didn't load. Please re-load the file or contact Box Support."
    PDF
    "We’re sorry, the preview… more

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    1 comment  ·  Preview  ·  Delete…  ·  Admin →
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20. Notifications on mass downloads different by groups/departments

    Certain departments within the company need to download a lot of information, while it would be unusual for other departments to have downloaded more than a few files.

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    not planned  ·  0 comments  ·  Governance  ·  Delete…  ·  Admin →
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