938 results found

1. Improve Box notes sharing and Home page

   Box @ IBM is easily my most used and least liked product at work. The link sharing is a horrible experience. Everyone in the company disses Box's link protection. Enabling Link Expiration by default on the shared links is the worst idea and the product manager that approved this feature should dogfood features before subjecting customers to its horrid UX. I can't easily drag drop files like in Google Drive, the home page I land is useful in 0.01% of the cases. Usually I easily spend upwards of 5 minutes just looking for files. I have taken to adding all files in Favourites to be able to find them. Who does Box actually work for??

   Box @ IBM is easily my most used and least liked product at work. The link sharing is a horrible experience. Everyone in the company disses Box's link protection. Enabling Link Expiration by default on the shared links is the worst idea and the product manager that approved this feature should dogfood features before subjecting customers to its horrid UX. I can't easily drag drop files like in Google Drive, the home page I land is useful in 0.01% of the cases. Usually I easily spend upwards of 5 minutes just looking for files. I have taken to adding all… more

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   0 comments  ·  Box Notes  ·  Delete…  ·  Admin →
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2. Install Box Sync on PC using existing Box Sync folder

   You have a published workaround here:

   https://support.box.com/hc/en-us/articles/360043691074-Box-Sync-Displays-Message-Select-Another-Folder-Location-

   This only describes how to download the Box Sync data all over again. I do not have high-speed internet, so this would take weeks to do.

   All I did was change out my storage drive. All of the Box Sync data was copied exactly, so all 50GB of data is still there. I just need to have it see that the files in the current folder are the same (you can use the filename, location, and file size). Syncing the file's timestamp with my PC would be a nice feature, as my PC is always the original.

   You have a published workaround here:

   https://support.box.com/hc/en-us/articles/360043691074-Box-Sync-Displays-Message-Select-Another-Folder-Location-

   This only describes how to download the Box Sync data all over again. I do not have high-speed internet, so this would take weeks to do.

   All I did was change out my storage drive. All of the Box Sync data was copied exactly, so all 50GB of data is still there. I just need to have it see that the files in the current folder are the same (you can use the filename, location, and file size). Syncing the file's timestamp with my PC would be a nice feature, as my PC… more

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   0 comments  ·  Box Sync  ·  Delete…  ·  Admin →
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3. Notification function when a conflict occurs when editing a file

   Files are locked when edited from Box Drive by users who have co-authoring enabled.
   However, it takes time for the lock to take effect, which can lead to file conflicts if another user edits the file first.

   BoxDrive and BoxEdit normally notify you when a file conflict occurs, but unfortunately users who have enabled the collaborative editing feature do not receive the notification that a conflict has occurred.

   If you want to co-edit with a user whose co-editing function is disabled, you can co-edit with Office Online if you are editing Excel or Word, but the file you want to edit this time is Access.
   Therefore, collaborative editing is not possible in Office Online.

   When a conflict occurs, it is necessary to re-edit each file, but currently there is no notification when a conflict occurs, so you have to check on your own to see if there is a conflict.
   To save time, notify users who have co-authoring enabled when a conflict occurs.

   ｰｰｰｰｰｰｰｰｰｰｰｰｰｰｰｰｰｰｰｰｰｰｰｰｰ
   ＜ファイル編集時の競合が発生した際の通知機能＞
   共同編集機能を有効化しているユーザーがBoxDriveからファイルを編集する場合にはロックがかかります。
   ただし、ロックが反映されるまでに時間がかかることで、他のユーザーが先に編集を行ってしまうとファイルの競合が発生します。

   BoxDriveやBoxEditでは、通常、ファイルの競合が発生した際に通知される認識ですが、
   残念なことに、共同編集機能を有効化しているユーザーには「競合が発生しました」という通知が届きません。

   共同編集機能が無効化になっているユーザーと共同編集したい場合、
   ExcelやWordの編集であれば、Office Onlineで共同編集が可能ですが、今回編集したいファイルはAccessです。
   そのため、Office Onlineで共同編集が行えません。

   競合が発生すると、それぞれのファイルを編集し直す必要があるのですが、
   現在は競合発生時に通知されないので、自力で競合ファイルの有無を確認する作業が発生しています。
   作業時間の短縮のため、共同編集機能が有効化されているユーザーにも競合発生時には通知してください。

   Files are locked when edited from Box Drive by users who have co-authoring enabled.
   However, it takes time for the lock to take effect, which can lead to file conflicts if another user edits the file first.

   BoxDrive and BoxEdit normally notify you when a file conflict occurs, but unfortunately users who have enabled the collaborative editing feature do not receive the notification that a conflict has occurred.

   If you want to co-edit with a user whose co-editing function is disabled, you can co-edit with Office Online if you are editing Excel or Word, but the file you want to… more

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   0 comments  ·  Notifications  ·  Delete…  ·  Admin →
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4. Import data already on Box into DICOM viewer

   The only way to import images into the DICOM viewer right now is to upload directly using the import tool. This is problematic for two reasons: 1. large sets of data are handled better through Drive or Sync than a web interface and 2. data already in Box need to be downloaded and then imported (uploaded) again using the import tool, which is not practical when working with 10s-100s of GB of DICOM data. There should be a mechanism to import data already stored on Box into the DICOM viewer.

   This may be similar to a different issue: https://pulse.box.com/forums/909778-help-shape-the-future-of-box/suggestions/36114310-direct-dicom-upload-endpoint-desired

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   0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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5. Upgraded my laptop, lost hundreds of files, Box support claiming files never properly synced

   Hi Box, I am incredibly frustrated and disappointed with your product. Your customer support team said I need to post the feedback here. I have been using Box Drive for the past four years and was using it to keep track of sensitive and important records and information related to my employer's financial statement audits. This included hundreds of workpapers and workbooks used to gather and compile information to send to our auditors for the company to pass our annual audit. I could view the files in Box Drive and in the online web browser, indicating that they had properly synced. I would copy and reuse these files each year. I got a new laptop and found that I couldn't access any of those files. I tried to look at my old laptop and the files are not there since my work turned off the access. I'm now having to try and recover the files from the old laptop, which Box support said never properly synced. This makes no sense to me. There was zero indication that files were not being properly synced. I feel that this is a huge misunderstanding on your part of what your customers need and I have lost all trust in your product and will be working on finding a replacement, such as Google Drive. Losing and missing files is absolutely unacceptable. I will never recommend your product and will discourage any other professionals from using your product.

   Hi Box, I am incredibly frustrated and disappointed with your product. Your customer support team said I need to post the feedback here. I have been using Box Drive for the past four years and was using it to keep track of sensitive and important records and information related to my employer's financial statement audits. This included hundreds of workpapers and workbooks used to gather and compile information to send to our auditors for the company to pass our annual audit. I could view the files in Box Drive and in the online web browser, indicating that they had properly… more

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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6. Order of content on Box Drive when sorting by "Date Modified" would reflect the order on box.com
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   not planned  ·  0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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7. Fix slow and unstable sync behavior

   We all use the Web app in my workplace to upload and edit MS Word files. Recently, sometimes uploaded files are not visible to a person on another terminal. They appear about 5 to 10 minutes late which is detrimental in our business which has strict broadcasting deadlines.

   Yesterday my colleague uploaded her file several times but I could not see it in the folder at home. When it finally appeared it was Ver.11! But I had not seen any of the uploaded versions until that point.

   Syncing also seems to be unstable in Box Drive. I completely gave it up after a few days as it was unreliable and uploaded /edited files were not syncing properly.
   Thank you.

   We all use the Web app in my workplace to upload and edit MS Word files. Recently, sometimes uploaded files are not visible to a person on another terminal. They appear about 5 to 10 minutes late which is detrimental in our business which has strict broadcasting deadlines.

   Yesterday my colleague uploaded her file several times but I could not see it in the folder at home. When it finally appeared it was Ver.11! But I had not seen any of the uploaded versions until that point.

   Syncing also seems to be unstable in Box Drive. I completely gave it… more

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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8. Enable "Searching" within Box Drives when using Microsoft File Explorer.

   Enable "Searching" within Box Drives when using Microsoft File Explorer.

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   0 comments  ·  Search  ·  Delete…  ·  Admin →
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9. disable public links globally with exceptions

   We would like to disable public link sharing for all users, but enable a single folder public link sharing available where staff can put files that can be shared publicly. We don't want staff to accidentally share public links from other locations in Box, only from a single folder designated for public links. Otherwise, we need to move public link files to another provider, such as Google Drive.

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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10. Ability to "resync" or "rescan" your webapp to reflect folders in local folder

    User deleted a folder via Box Drive with Viewer permissions (so it stayed on Box), and then never showed up again in local folder

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    not planned  ·  0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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11. Show file paths on "Error updating *** items..."

    If BoxDrive has some errors, it shows error on "Error updating *** items..." by clicking the gear icon.
    Then the error window says, "The original file was deleted on Box" on my environment.
    But it doesn't show the paths, but also filenames.
    So it would be very helpful if you could improve it to show the filenames and its path.

    Environment:
    macOS 13.6.7 (22G720)
    Box Drive 2.39.179

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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12. Allow Box Drive to be installed on Macs by a 'root' user with no other user sessions present
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    not planned  ·  0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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13. Device Trust documentation and error message should explicitly describe encryption requirements for external drives

    The Device Trust message is misleading as it states “All internal disks must be encrypted” when it should state “All disks must be encrypted”. In addition, the language under Setting-Up-Device-Trust-Security-Requirements here https://support.box.com/hc/en-us/articles/360044194993 states "Require all disks to be encrypted: Helps protect against data loss by requiring disk encryption software" but it only describes in detail internal disk encryption. It would be helpful if it stated here that all external disks must also be encrpyted.

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    1 comment  ·  Security  ·  Delete…  ·  Admin →
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14. Force removal of local copy of item which has been sync'ed

    One of our common workflows on Dropbox was

    • Move large file to the (Dropbox, now Box) folder
    • Wait for (Dropbox, now Box) to upload that content to the cloud storage
    • Right-click on the file and select an option to force it to "Online Only" mode, which would remove the local copy, freeing up the disk space

    It seems that there is no way to do that last bit with Box Drive, and there absolutely should be. For many folks, the premise of cloud storage is "get this off my local disk", and waiting until some random cache times out days later isn't a good, viable, option.

    Right now the only option seems to be the very-kludgy "log completely out of Box" (which is a broadsword solution to a problem that deserves a scalpel).

    One of our common workflows on Dropbox was

    • Move large file to the (Dropbox, now Box) folder
    • Wait for (Dropbox, now Box) to upload that content to the cloud storage
    • Right-click on the file and select an option to force it to "Online Only" mode, which would remove the local copy, freeing up the disk space

    It seems that there is no way to do that last bit with Box Drive, and there absolutely should be. For many folks, the premise of cloud storage is "get this off my local disk", and waiting until some random cache times out days… more

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    2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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15. Simplify Box Experience Per Design

    Currently, my firm has Box Drive integrated to our Salesforce CRM. What would help simplify and in the end optimize our experience by minimizing errors is to be allowed the option to remove the top search bar banner and the documents file path from the Salesforce instance. Limiting the access to other files from one contact to another can also help prevent accidental file modifications. Hope this can be of benefit to other Box users!

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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16. Ability to automatically convert Unicode @ (atmark) to single byte

    When non-English users try to use @mention in comment or annotation, they often type @ (atmark or at sign) character with their native language (mostly double bytes, Unicode).

    Just like other cloud services (like Slack), please add ability to automatically recognize and convert double bytes atmark to single byte atmark for non-English user conveniences and to help drive user adoption of these features.

    Reference for at sign character code (Wikipedia):
    https://en.wikipedia.org/wiki/At_sign

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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17. Provide instructions for user to move/delete a file from Box Drive when it is an unsynced file
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    not planned  ·  0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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18. Owner off documents/folder can set it to be edited with online apps only

    Allow anyone who creates a folder or document (not just the company/enterprise) to set if a document can be downloaded, or if it is editable only in the online version (ie: Microsoft office online). Being able to download, edit, and save causes a lot of problems with different versions coming into existence! We have box drive, box edit, box for outlook, etc enabled, and it's causing problems for multi-user documents.

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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19. Add Make Available Offline control to Explorer/Finder toolbar

    We are pushing our users to start using Drive instead of Sync. Our helpdesk team brought up that they are concerned that the current UI for MFOing content (right click file, click “Make Available Offline”) is not intuitive for end users. They are requesting a button for “MFO“ to be surfaced on the top toolbar of the Windows Explorer window when an item is selected, so that the option is visible without having to right click the item.

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    not planned  ·  0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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20. Increased accessibility of upload status of a file for visually impaired users

    Currently, in Box Drive the only way to check the upload status of a file/folder is to check the folder/file icons. There is currently no way for visually impaired users to check the current status of an upload, or check the status of content being Marked for Offline, since this functionality also relies on the folder/file icons for this information.

    Box should consider a solution to this that would better serve visually impaired and blind users

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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