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928 results found

  1. Problem with workbook link in Excel

    we have a problem with some excel files with embedded workbook links pointing to a BOX folder.
    Today, after enabling BOX for Microsoft Office (desktop) some of these links changed from:

    C:\users\username\BOX\Boxdrivername\Boxfoldername

    To

    api.box.com\userName\BOX\Boxdrivername\Boxfoldername

    thus giving a file not found error when we reopen the "master" excel file.

    How can we solve this problem?

    Below is the procedure for reproducing the error.
    Starting Configuration:
    BOX drive installed: YES
    Enabled Box for Microsoft Office Coauthoring: NO
    In this example, the original file (test.xlsx) contains a link to a second file (linkedworkbook.xlsx) . As you can see the path is C:\users\svacchini\BOX\CIT.......

    4 votes

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    0 comments  ·  Desktop  ·  Admin →
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  2. disable public links globally with exceptions

    We would like to disable public link sharing for all users, but enable a single folder public link sharing available where staff can put files that can be shared publicly. We don't want staff to accidentally share public links from other locations in Box, only from a single folder designated for public links. Otherwise, we need to move public link files to another provider, such as Google Drive.

    1 vote

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  3. 0 votes

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    not planned  ·  0 comments  ·  Desktop  ·  Admin →
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  4. Device Trust documentation and error message should explicitly describe encryption requirements for external drives

    The Device Trust message is misleading as it states “All internal disks must be encrypted” when it should state “All disks must be encrypted”. In addition, the language under Setting-Up-Device-Trust-Security-Requirements here https://support.box.com/hc/en-us/articles/360044194993 states "Require all disks to be encrypted: Helps protect against data loss by requiring disk encryption software" but it only describes in detail internal disk encryption. It would be helpful if it stated here that all external disks must also be encrpyted.

    3 votes

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    1 comment  ·  Security  ·  Admin →
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  5. Enable "Searching" within Box Drives when using Microsoft File Explorer.

    Enable "Searching" within Box Drives when using Microsoft File Explorer.

    1 vote

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    0 comments  ·  Search  ·  Admin →
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  6. Enable Bulk Edit of Admin Settings for Box Sync

    My company is fully transitioning away from Box Sync and over to Box Drive. You can disable Box Sync from being used, but you can't perform a bulk edit on each person's account to uncheck Box Sync. Unless this is done, 'Synced' will still appear on the left hand side of a user's account. This will be a very time consuming administrative change when you have to manually uncheck this setting for hundreds, if not thousands of users.

    1 vote

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  7. Syncing files and having them download to devices automatically

    Create a setting in Box Drive so that files, once updated, automatically sync and download to all devices for use offline. Now, we have to designate each folder for "use offline." Why not have a setting that allows us to make that the default (so it functions like Box Sync)? As it now stands, I'd have to know in advance which files I might use on a flight, if I'm traveling with a different computer. That's a pain.

    1 vote

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    0 comments  ·  Box Drive  ·  Admin →
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  8. 0 votes

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    not planned  ·  0 comments  ·  Desktop  ·  Admin →
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  9. Owner off documents/folder can set it to be edited with online apps only

    Allow anyone who creates a folder or document (not just the company/enterprise) to set if a document can be downloaded, or if it is editable only in the online version (ie: Microsoft office online). Being able to download, edit, and save causes a lot of problems with different versions coming into existence! We have box drive, box edit, box for outlook, etc enabled, and it's causing problems for multi-user documents.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  10. Force removal of local copy of item which has been sync'ed

    One of our common workflows on Dropbox was

    • Move large file to the (Dropbox, now Box) folder
    • Wait for (Dropbox, now Box) to upload that content to the cloud storage
    • Right-click on the file and select an option to force it to "Online Only" mode, which would remove the local copy, freeing up the disk space

    It seems that there is no way to do that last bit with Box Drive, and there absolutely should be. For many folks, the premise of cloud storage is "get this off my local disk", and waiting until some random cache times out days…

    2 votes

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    2 comments  ·  Box Drive  ·  Admin →
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  11. Ability to automatically convert Unicode @ (atmark) to single byte

    When non-English users try to use @mention in comment or annotation, they often type @ (atmark or at sign) character with their native language (mostly double bytes, Unicode).

    Just like other cloud services (like Slack), please add ability to automatically recognize and convert double bytes atmark to single byte atmark for non-English user conveniences and to help drive user adoption of these features.

    Reference for at sign character code (Wikipedia):
    https://en.wikipedia.org/wiki/At_sign

    1 vote

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    0 comments  ·  Web App  ·  Admin →
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  12. Simplify Box Experience Per Design

    Currently, my firm has Box Drive integrated to our Salesforce CRM. What would help simplify and in the end optimize our experience by minimizing errors is to be allowed the option to remove the top search bar banner and the documents file path from the Salesforce instance. Limiting the access to other files from one contact to another can also help prevent accidental file modifications. Hope this can be of benefit to other Box users!

    1 vote

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    0 comments  ·  Box Drive  ·  Admin →
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  13. Add Make Available Offline control to Explorer/Finder toolbar

    We are pushing our users to start using Drive instead of Sync. Our helpdesk team brought up that they are concerned that the current UI for MFOing content (right click file, click “Make Available Offline”) is not intuitive for end users. They are requesting a button for “MFO“ to be surfaced on the top toolbar of the Windows Explorer window when an item is selected, so that the option is visible without having to right click the item.

    3 votes

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    not planned  ·  0 comments  ·  Box Drive  ·  Admin →
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  14. Ability to control roll-out of Box apps

    Right now, updates to apps like Box Drive roll-out in a phased approach without any admin control. That means that I have some users on one version and some on another... and the manual download version is the old version so I can't force-update anyone who is having issues and needs to take advantage to a bug-fix version.

    If this is difficult, then just post the current/new version as the manual download - problem solved!

    1 vote

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  15. Drag and Drop with System Tray vs Windows Explorer

    We are unable to drag drop files into an application when pulling content from the system tray but is able to do so from box drive in the windows explorer

    1 vote

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    0 comments  ·  Desktop  ·  Admin →
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  16. Embedded Widget wont load on my website if third-party cookies are blocked in the browser

    Recent changes by Box have made the embedded Widget I have been using for years useless. None of my clients allow third-party cookies by their browsers. They have been uploading files to me for years but now must "grant access" and approve cookies by Box, sometimes a four-step process to get access via the Widget on my website. Not workable. Will use a One-Drive link to solve, but disappointed. Your support team suggested I send my issue to you.

    1 vote

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    0 comments  ·  Box Tools  ·  Admin →
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  17. Increased accessibility of upload status of a file for visually impaired users

    Currently, in Box Drive the only way to check the upload status of a file/folder is to check the folder/file icons. There is currently no way for visually impaired users to check the current status of an upload, or check the status of content being Marked for Offline, since this functionality also relies on the folder/file icons for this information.

    Box should consider a solution to this that would better serve visually impaired and blind users

    1 vote

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    0 comments  ·  Box Drive  ·  Admin →
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  18. Support for Other Templates and Legacy File Formats

    Hi Team,

    We are looking for Box Drive and Box Web to support additional Word, Excel, and other office templates and file formats so we can save these into Box.

    Currently Box only supports a few modern formats like .docx and .xlsx for word and excel for example, but we are using several other templates and formats as you can see in the screenshot below.

    Please consider broader support for other types of files for office going forward.

    Thank you.

    1 vote

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  19. GoogleDrive Regarding file conflicts in

    BoxDriveI am aware that there are solutions for file conflicts like the one below, but there are some cases where the above cannot be resolved. (e.g., under a folder with "Hide" enabled).
    ・Box for Microsoft Office collaborative editing function
    => https://support.box.com/hc/ja/sections/21356589562131
    ・Use BoxDrive's lock function
    => https://support.box.com/hc/ja/articles/360061782454

    I would like Box to consider a feature like Google Drive that allows you to "overwrite" a file in a pop-up when a file conflict occurs.

    1 vote

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    0 comments  ·  Box Drive  ·  Admin →
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  20. Drag and Drop with System Tray vs. Explorer

    We are unable to drag drop files into an application when pulling content from the system tray but are able to do so from Box Drive in the Windows Explorer

    0 votes

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    not planned  ·  0 comments  ·  Desktop  ·  Admin →
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