9992 results found

1. Color annotations available when Offline on Mobile

   For use of Box document management functionality on mobile and tablet, we would like Box mobile to provide offline functionality, IE when the device goes offline, we would like a user to have the following capability
   - be able to view the document offline INCLUDING all the annotations that existed on it.
   
   - be able to create more annotations on the document WHILE offline
   - those annotations merged back to the online version when the device comes back online.

   Use Case: For field engineers that work in shifts in areas with limited and patchy internet access, they need to access a document (during their shift hours whether internet is availble or not) and all its annotations (notes and comments) from the previous engineer's shift. They also need to make their observations and comments on the document (even if offline), return to their office where the document annotations synch to the online version, for the next shift worker to take over and resume their work.

   For use of Box document management functionality on mobile and tablet, we would like Box mobile to provide offline functionality, IE when the device goes offline, we would like a user to have the following capability
   - be able to view the document offline INCLUDING all the annotations that existed on it.
   
   - be able to create more annotations on the document WHILE offline
   - those annotations merged back to the online version when the device comes back online.

   Use Case: For field engineers that work in shifts in areas with limited and patchy internet access, they need to access… more

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   under consideration  ·  3 comments  ·  Mobile  ·  Delete…  ·  Admin →
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2. The maximum number of Platform apps that can be registered should be increased.

   Currently, the maximum number of approved Platform apps is limited to 100.
   If we create an app for each affiliated company within the tenant, 100 is not sufficient.
   We would like the maximum number of Platform apps that can be registered to be significantly increased.

   (In Japanese)
   現在、アプリの登録上限は100件までですが、テナント配下で組織ごとにアプリを作った場合、足りなくなる可能性があります。
   登録できるPlatformアプリの数をもっと増やしてほしい

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   0 comments  ·  Developer Platform  ·  Delete…  ·  Admin →
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3. Export Relay Workflows as a JSON file, and use JSON file for updating workflows

   Some customers have a large number of Relay Workflows that can be cumbersome to edit or update if changes to internal processes are made that affect a large number of flows. Having the option to download the JSON and edit that file, then reupload the JSON can allow them an easier way to make changes to existing workflows with bulk edits.

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   0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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4. Feature that allows sending emails only to specific collaborator

   We are inviting multiple users from different departments to specific folders.
   In our operations, we wish to notify specific users within the department about a regulation revision. However, the current system only allows sending notifications to all collaborators, making it impossible to target only specific users.
   We request the implementation of this feature to enhance convenience.

   所属先が異なる複数のユーザーを特定のフォルダに招待してます。
   業務の中で、一部の事業部内のユーザー向けに規定改定を周知したいと考えていますが、現時点でコラボレータ全員に送信する機能のみとなり、一部のユーザーのみに絞ることができません。
   利便性向上のため本機能の実現を希望します。

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   0 comments  ·  Notifications  ·  Delete…  ·  Admin →
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5. workflow

   Hi, I was wondering if we could revert the workflow for sharing folders with other users. There was a recent UI/UX update that changed my Box such that when I share a folder with someone, it doesn't auto-populate my cursor in the "Invite People" field, and after typing the name of the person I'd like to share it with, pressing enter or tab does not select the person. The old Box used to highlight the first person that matched what you typed. Once the person is added, I also have to click "Send" manually instead of being able to press enter right away.

   It was very smooth when I was able to click "share," immediately type the name of my desired collaborator, press enter or tab to immediately populate the field with that person's email address, and press enter again to select "Send." Now, I have to either click the "add names or email addresses" field directly or press tab before I'm able to begin typing. This is a small but noticeable change that has slowed down my workflow when sharing folders with collaborators each day.

   Hi, I was wondering if we could revert the workflow for sharing folders with other users. There was a recent UI/UX update that changed my Box such that when I share a folder with someone, it doesn't auto-populate my cursor in the "Invite People" field, and after typing the name of the person I'd like to share it with, pressing enter or tab does not select the person. The old Box used to highlight the first person that matched what you typed. Once the person is added, I also have to click "Send" manually instead of being able to… more

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   0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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6. File Request ID: Enhance File Request API Visibility, Documentation, and Reporting Capabilities

   Summary:
   Current limitations around File Requests create gaps for administration, automation, and reporting. There is no reliable way to retrieve a File Request ID from the UI or API, documentation is incomplete, and reporting capabilities are insufficient for enterprise use cases.

   Problem Details:

   Missing File Request ID Access
   The File Request ID is not exposed in the UI.
   The API does not provide a clear or consistent way to retrieve the File Request ID for existing requests.
   This blocks automation, integration workflows, and troubleshooting.
   Incomplete API Documentation
   The File Request API endpoints lack clear, end-to-end guidance.
   Missing examples for common workflows such as:
   Creating, retrieving, and managing File Requests at scale
   Mapping File Request objects to folders and users
   No clear explanation of how to reliably obtain identifiers needed for API operations.
   Limited Reporting and Visibility
   No native dashboard or reporting tool for File Requests.
   No ability to export File Request data for audit or governance purposes.

   Requested Enhancements:

   Expose File Request ID
   Display File Request ID in the Admin Console and UI.
   Ensure File Request ID is consistently returned across all relevant API endpoints.
   Improve API Documentation
   Provide complete, structured documentation with:
   Clear endpoint mapping
   Required vs optional fields
   End-to-end examples for real-world use cases
   Include guidance for bulk operations and enterprise-scale management.
   File Request Dashboard and Export
   Introduce a File Request dashboard in the Admin Console.
   Add CSV export capability with the following fields:
   File Request ID
   Folder ID
   Creator ID
   Date Created
   Status
   Visibility
   Folder Name
   Folder Path
   URL ID

   Business Impact:

   Enables automation and integration with external systems
   Improves governance, audit readiness, and compliance tracking
   Reduces support overhead caused by lack of visibility and unclear documentation
   Aligns File Requests with enterprise reporting standards already available for other Box features

   Use Case:

   Enterprise admins need to track and manage hundreds of File Requests across departments. Without IDs, reporting, and clear API guidance, it is not possible to build reliable workflows, enforce governance, or perform audits efficiently.

   Summary:
   Current limitations around File Requests create gaps for administration, automation, and reporting. There is no reliable way to retrieve a File Request ID from the UI or API, documentation is incomplete, and reporting capabilities are insufficient for enterprise use cases.

   Problem Details:

   Missing File Request ID Access
   The File Request ID is not exposed in the UI.
   The API does not provide a clear or consistent way to retrieve the File Request ID for existing requests.
   This blocks automation, integration workflows, and troubleshooting.
   Incomplete API Documentation
   The File Request API endpoints lack clear, end-to-end guidance.
   Missing examples for common… more

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   0 comments  ·  Web App  ·  Edit…  ·  Delete…  ·  Admin →
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7. Add repeatable sections to forms

   Would be great to see repeatable sections in the forms.

   So for example you have a set of fields related to some entity, and the user can add multiple entries of this entity by hitting to add additional sections with the same fields in it.

   13 votes

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   on roadmap  ·  0 comments  ·  Box Forms & Doc Gen  ·  Delete…  ·  Admin →
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8. Issues with Filename Corruption and Large File Download Failures on Box

   I am reaching out regarding two issues I am experiencing when using Box.
   1. Filename corruption when downloading files on Windows
   Files uploaded to Box from macOS are showing corrupted or unreadable filenames when I download them on a Windows PC. The file contents themselves are fine, but the filenames become garbled, making it difficult to identify or manage them.
   This appears to be related to differences in filename encoding between macOS and Windows during the upload/download process.
   2. Large files cannot be downloaded
   Additionally, I am unable to download large files stored in Box.
   When attempting to download files of significant size, the download either fails to start, freezes midway, or results in an error. I have confirmed that my network connection is stable and that there are no local storage issues on my device.
   Could you please help investigate these problems or provide guidance on how to resolve them? I would appreciate any information regarding potential limitations, encoding behaviors, or recommended methods for handling large file downloads.
   Thank you for your support.

   I am reaching out regarding two issues I am experiencing when using Box.
   1. Filename corruption when downloading files on Windows
   Files uploaded to Box from macOS are showing corrupted or unreadable filenames when I download them on a Windows PC. The file contents themselves are fine, but the filenames become garbled, making it difficult to identify or manage them.
   This appears to be related to differences in filename encoding between macOS and Windows during the upload/download process.
   2. Large files cannot be downloaded
   Additionally, I am unable to download large files stored in Box.
   When attempting to download files… more

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   0 comments  ·  Uploads  ·  Delete…  ·  Admin →
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9. Metadata analytics and reporting

   Incorporating custom metadata fields, tags, and properties into analysis would provide much richer context and more accurate insights

   2 votes

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   0 comments  ·  Metadata  ·  Delete…  ·  Admin →
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10. Box Extract needs to be limited to run against x number of pages, not all pages.

    Box Extract needs to be limited to run against x number of pages, not all pages. Customers often want to just use box extract to load documents and skip the indexing. These documents can be large, 100 pages, 500 pages, etc, but the indexing information may be only on the first 3 pages that is required. This request is to incorporate a way to limit how many pages box extract runs against per folder, or per metadata set, per Extract Agent. The key is when I upload a 1000 page document, I don't want that to eat up 1000 AI units, or 3000 AI units depending, when I need it to use less than 3-9 ai units.

    Box Extract needs to be limited to run against x number of pages, not all pages. Customers often want to just use box extract to load documents and skip the indexing. These documents can be large, 100 pages, 500 pages, etc, but the indexing information may be only on the first 3 pages that is required. This request is to incorporate a way to limit how many pages box extract runs against per folder, or per metadata set, per Extract Agent. The key is when I upload a 1000 page document, I don't want that to eat up 1000 AI… more

    3 votes

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    0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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11. Disable the option to open files in local apps, force online apps

    My customers would like the option to disable opening files to edit in local applications, they want to force their users to open documents in online applications such as word online.

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    0 comments  ·  Box Tools  ·  Delete…  ·  Admin →
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12. Retention Only Co Admin permission

    Add a "Retention Only" co admin permission for retention policies and legal holds, so retention teams doesn't have access to legal holds teams

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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13. Searching for Folders and Moving files

    Ever since the platform updated, it has become very difficult to move a file to a new folder by searching the folder name. I can search for the exact name of the folder and get a whole bunch of other files that aren't even close matches to the folder name. Before the changes we had no problem finding the correct folder.

    I am primarily talking about our 30 INVOICES PAID folder. This folder probably contains several hundred folders for each of the vendors that we use, with additional folders for each year. If I want to move an invoice into one of the folders, it does not pop up in my search. If I go to the main folder, 30 INVOICES PAID, I can ony see the first 20 or so folders. I wait for the other folders to load and they never do. So essentially I cannot move the file to where it needs to go.

    Ever since the platform updated, it has become very difficult to move a file to a new folder by searching the folder name. I can search for the exact name of the folder and get a whole bunch of other files that aren't even close matches to the folder name. Before the changes we had no problem finding the correct folder.

    I am primarily talking about our 30 INVOICES PAID folder. This folder probably contains several hundred folders for each of the vendors that we use, with additional folders for each year. If I want to move an invoice into… more

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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14. Shared Links Report Enhancement - Report from a specified folder and below

    I would like a filter to be added to the Shared Links Report where you can specify a specific folder and the report will run with that folder as the top level and report on shared links for everything below that. This would run much faster than running the report for our entire tenant.

    We have much of our data owned by a "Project Account" so it is not controlled by a specific employee. Because of this, running the report with this user as the owner using the existing filter option is much the same as running a tenant-wide report. It will take forever and contain way more information than we care to report on. When I want to report on a folder structure of a few hundred folders with a few thousand files, it doesn't make sense to run the report for this user who owns millions of files and folders.

    I would like a filter to be added to the Shared Links Report where you can specify a specific folder and the report will run with that folder as the top level and report on shared links for everything below that. This would run much faster than running the report for our entire tenant.

    We have much of our data owned by a "Project Account" so it is not controlled by a specific employee. Because of this, running the report with this user as the owner using the existing filter option is much the same as running a tenant-wide report.… more

    11 votes

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    0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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15. Revert UX for creating folders

    Hi, I was wondering if we could revert the workflow for creating folders. There was a recent UI/UX update last week that changed my Box such that when I create a folder, it doesn't auto-populate my cursor in the "Name" field, and after typing the name of the folder, pressing enter does not create the folder.

    It was very smooth when I was able to click "new folder," immediately type the name of my folder, and then press enter to immediately create it. Now, I have to either click the "name" field directly or press tab before I'm able to begin typing, and in order to create the folder I have to press "create" with my cursor or press tab five times before pressing enter. This is a small but noticeable change that has slowed down my workflow when creating multiple folders each day.

    Hi, I was wondering if we could revert the workflow for creating folders. There was a recent UI/UX update last week that changed my Box such that when I create a folder, it doesn't auto-populate my cursor in the "Name" field, and after typing the name of the folder, pressing enter does not create the folder.

    It was very smooth when I was able to click "new folder," immediately type the name of my folder, and then press enter to immediately create it. Now, I have to either click the "name" field directly or press tab before I'm able to… more

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    0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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16. moving files

    Please bring back the ability to select files by clicking on them instead of the small box to the right of them

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    0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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17. Need more explanation for "Unknown IP" on User Activity Report

    It would be helpful for the User Activity Report to show something like "Box internal IP" or "Legit IP" in the IP Address column when the IP falls into "Use Box’s internal IP address".

    Customers sometimes want to know the reason of "Unknown IP" description for their User Activity Report events.
    The article: https://support.box.com/hc/en-us/articles/4415012490387-User-Activity-Report says "Unknown IP" is shown when the IP address falls into "Spoof an IP address", "Use a VPN proxy", or "Use Box’s internal IP address" situations.

    If it falls into "Use Box’s internal IP address" situation, customers do not have to worry about it because it is a legit IP address.
    If it falls into "Spoof an IP address" or "Use a VPN proxy", they might want to investigate how it happened on their end if needed.
    However, they can not find which pattern it falls into from just the "Unkown IP" description.

    For example, if the User Activity Report shows something like "Box internal IP" for "Use Box’s internal IP address" pattern, customers can tell that they don't have to worry as long as it shows "Box internal IP" since it was kicked by a legit IP address.

    This is an improvement request.

    It would be helpful for the User Activity Report to show something like "Box internal IP" or "Legit IP" in the IP Address column when the IP falls into "Use Box’s internal IP address".

    Customers sometimes want to know the reason of "Unknown IP" description for their User Activity Report events.
    The article: https://support.box.com/hc/en-us/articles/4415012490387-User-Activity-Report says "Unknown IP" is shown when the IP address falls into "Spoof an IP address", "Use a VPN proxy", or "Use Box’s internal IP address" situations.

    If it falls into "Use Box’s internal IP address" situation, customers do not have to worry about it… more

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    0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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18. Ability to edit shared link settings on Desktop

    Currently, the only way to generate a shared link on Desktop is to generate the default style link (i.e. shared only within your company).

    In order to get to the share settings window dialogue, you currently need to open the file on web.

    It would be great to incorporate the share window dialogue natively in PC/Mac. This is a common feature currently available on OneDrive, Dropbox, Google Drive.

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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19. Notifications + Override ability for Folder Owners when a folder is Deleted by a Collaborator

    When in Box Drive, collaborators can inadvertently delete a large folder, even if they don't own that folder. Before the folder is able to be deleted, the owner of the folder should receive a notification with a warning (e.g. Jane Doe is about to delete your files) and the owner should have the ability to override the action. In the case where the Owner is no longer at the company, there should be an Admin warning and ability to override the action.

    7 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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20. Set default on how to display a link

    I'm not sure when this was added, I didn't see it in the release notes. But when pasting a link into a Box Note, there are now options on how the link is to be displayed. It defaults to "Display Link Title". Can you please add a setting to change that default to another option?

    "Display as URL" is far more useful when you are pasting links (for example) from Jira or ServiceNow, where "Display Link Title" only says "Jira" every time, forcing you to go into each link and changing it to URL to see every link.

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    0 comments  ·  Box Notes  ·  Delete…  ·  Admin →
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