4165 results found

1. User activity on some days only (like saturday and sunday)

   Would it be possible to run the activity report and select some days in the week ?
   It could be interesting to see the activity during the week-end (saturday and sunday), so we can see if it's normal or not.

   4 votes

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   0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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2. Secure open link - Require email address verification with one-time password

   【Summary】
   Please add "Require email address confirmation by one-time password" to the Open Link settings.
   This will allow the access statistics to show the email addresses of users who have accessed from the open link, so that you can determine if the access is suspicious or not.

   【Problem to be solved】
   The current open link is not secure enough.
   This is because it is not possible to determine who accessed the file.
   With the current use, if a user who is not logged in to Box accesses from an open link, the access history only shows the IP address and expected region.
   The IP address can only be used to guess the network used, and the expected region is wrong in some cases.
   It is impossible for the IT management department to monitor whether the open link is a pathway for information leakage.

   【Idea Details】
   Allow users to select "Require email address verification with one-time password" when issuing an Open Link.
   If this setting is enabled, the following actions will be taken
   <If the user accessing is logged in to Box>
   Displayed as before, without change.
   <If the user accessing is not logged in to Box>
   (1) The user will be asked to enter email address.
   The one-time password will be sent to the address he/she entered.
   (3) The user will be asked to enter one-time password.
   (4) When the user enter the correct one-time password, he/she will be able to open the open link.
   (5)The email address entered will be displayed in the file access history.

   【Additional idea】
   If you realize this request, it will also be possible to restrict open links with a domain whitelist. I have raised the request in the following ticket.
   Secure open link② - Domail whire list for open link

   【Summary】
   Please add "Require email address confirmation by one-time password" to the Open Link settings.
   This will allow the access statistics to show the email addresses of users who have accessed from the open link, so that you can determine if the access is suspicious or not.

   【Problem to be solved】
   The current open link is not secure enough.
   This is because it is not possible to determine who accessed the file.
   With the current use, if a user who is not logged in to Box accesses from an open link, the access history only shows the IP address… more

   24 votes

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   not planned  ·  4 comments  ·  Security  ·  Delete…  ·  Admin →
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3. Cleanup and Enhance the file/folder webhook events to cover all the happy paths (new file, new file version, restore previous version)

   As a Box Application Developer I want to be able to receive a unique, webhook events for the following scenarios:

   1. User uploads new file (brand new binary object placed into a Box Folder) - Folder based event (exists: FILE.UPLOADED)
   2. User uploads a new file version - File AND Folder based event (e.g. FILE_NEW.VERSION)
   3. User restores a previous file version - File AND Folder based event (e.g. FILE_RESTORE.VERSION)

   As the owner of an enterprise application that has deep integration in the BOX platform, it is surprising that I have no way to use the Webhooks to monitor files for new versions and restoring of previous version while only having new file versions tied to the folder.

   The existing event of File.Upload is not connected to the file event, which is an issue. In addition it covers more than one event, a new file in the folder and a new file version to a file in that folder.

   t is not a good practice to have different application actions covered by the same event as it adds complexity to application developers when trying to build unique actions / functions based on the discrete events.

   By having separate file events this would allow a better programmatic experience.

   As a Box Application Developer I want to be able to receive a unique, webhook events for the following scenarios:

   1. User uploads new file (brand new binary object placed into a Box Folder) - Folder based event (exists: FILE.UPLOADED)
   2. User uploads a new file version - File AND Folder based event (e.g. FILE_NEW.VERSION)
   3. User restores a previous file version - File AND Folder based event (e.g. FILE_RESTORE.VERSION)

   As the owner of an enterprise application that has deep integration in the BOX platform, it is surprising that I have no way to use the Webhooks to monitor files for new versions… more

   6 votes

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   0 comments  ·  Developer Platform  ·  Delete…  ·  Admin →
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4. insight "view deleted users"

   Admin insight "View Deleted user"

   We are happy if could be shown on a insight view who deleted user is.
   Not pull the user details report, Wish deleted users name list by drill down easily.

   4 votes

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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5. Make API rate limits more sophisticated, especially for large enterprises

   When working with a Box Enterprise that has tens of thousands of users, scripts designed to do things like user information syncing, group syncing, or user provisioning/deprovisioning often run into real issues with the Box API rate limits.

   Some calls (e.g. downloading or uploading a file) are clearly significantly more resource-intensive than others (e.g. getting a user’s aliases). The method Google has implemented for the Gmail API (see https://developers.google.com/gmail/api/v1/reference/quota) seems like a really great way to balance the need to protect the back-end systems against the need for increased performance for less-intensive calls. It would be nice if Box implemented a similar model.

   When working with a Box Enterprise that has tens of thousands of users, scripts designed to do things like user information syncing, group syncing, or user provisioning/deprovisioning often run into real issues with the Box API rate limits.

   Some calls (e.g. downloading or uploading a file) are clearly significantly more resource-intensive than others (e.g. getting a user’s aliases). The method Google has implemented for the Gmail API (see https://developers.google.com/gmail/api/v1/reference/quota) seems like a really great way to balance the need to protect the back-end systems against the need for increased performance for less-intensive calls. It would be nice… more

   33 votes

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   1 comment  ·  Developer Platform  ·  Delete…  ·  Admin →
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   not planned  ·  AdminAnonymous (Admin, Box) responded

   This will be considered for the FY24 roadmap, not planned for FY23

6. Box Drive Accidental Deletion

   Since the introduction of Box Drive end users that haven't read the documentation and skip through the walkthrough aren't used to seeing all of the files and folders.

   The user without realizing, then believes that all of these files and folders either aren't needed or are taking up physical space on their hard drive.  The user then either randomly deletes select files and folder or just deletes everything within Box Drive.  A solution is needed to either further alert or prevent this.  One other possible solution is to create a process to fully restore all of the deletions and collaborations.

   When this happens, it literally deletes all of the files and folders from Box.  For the user that made the deletion, it will also remove them as a collaborator from those files and folders the user didn't own.

   This causes a number of issues and use cases:

   1. The user realizes the mistake, stops the deletion and restores all of the data from the Trash via the Box UI. -Since the user was removed as a Collaborator, it is physically impossible to restore the shared folders and files because those physically sit in the Owner's Trash.  The Owner or an Admin has to manually restore the data.  -Depending on the timing if the restore is done versus the deletion, the user may or may not still be a collaborator on the Parent/Child folders, thus causing Orphaned Folders and Files during the restore.  In this case, all of the Orphaned Files and Folders will be restored to the user that is restoring the data without any of the previous Collaborators

   2.  The user creates a ticket with the Admin and the Admin manually restores the data; however, this can still have all of the same issues as #1 unless the data is all restored without breaking the Parent/Child relationships

   Current Admin recommended steps for resolution:
   1.  Run the Collaboration Report EVERY day
   2.  As soon as the issue is reported, run the User Activity Report for the user for the last 30 days (this will help when checking the unique ID's of deleted versus restored in Step #10), specifically selecting the "Moved to trash" (under File Management) and "Removed collaborator" (under collaboration)
   3.  Filter through the report to see what folders the user has been removed from as well as how many items were deleted and from where (specifically looking for the parent folders to not cause orphaning when restoring)
   4.  Based on that list, take the Collaboration report from #1 and filter it based off of the user that made the deletions email in column I named Collaborator Login.  This provides the list of folders and folder Owners that once the data is restored could still possibly have data in their trash
   5.  Login to the user's account or have the user that deleted the data, change the Files and Folders Per Page to 100 in Account Settings
   6.  Go to the Trash and select the "Items I Deleted Drop" down and either select the items to restore or select "Restore All" (this could restore files that truly should be deleted)
   7.  If there were no errors restoring, then run the Activity report again with the same settings from step #2 and also include "Restored from trash" (Under File Management), if there were errors skip to Step #11 otherwise go to step #8
   8.  Filter the report for "Trash" and take all of the Unique ID's for the "Affected ID" Column G and de-dupe that in a new sheet
   9.  Filter the report for "Undelete" and take all of the Unique ID's for the "Affected ID" Column G and de-dupe that in another new sheet
   10.  Compare those ID's, if they data sets are the same then all data has been restored.  Please note that if a "Restore all" was done on the trash this could include data deleted before that date and may have restore id  since the reports include 30 days
   11.  If the data sets don't match, then take the Collaboration report from #4 and as an Admin, log into each individual account and restore the deleted file from the Trash just like in #6 or reach out to the user's and have them do this (if files were orphaned, please check the root level for the user that restored the data)
   12.  To be 100%, the same activity report from #7 will need to be ran for every user that data was restored from but in this case only for the respective day and then compare the same way as step #10 with the existing ID's gathered in step #10
   13.  Finally, if still this doesn't line up log back into the account that deleted the data and check the root level for the possibly Orphaned files/folders

   This is the only way to be certain 100% everything has been restored

   Since the introduction of Box Drive end users that haven't read the documentation and skip through the walkthrough aren't used to seeing all of the files and folders.

   The user without realizing, then believes that all of these files and folders either aren't needed or are taking up physical space on their hard drive.  The user then either randomly deletes select files and folder or just deletes everything within Box Drive.  A solution is needed to either further alert or prevent this.  One other possible solution is to create a process to fully restore all of the deletions and… more

   16 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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7. The ability to access Box to certain documents only if the user is logged into MFA or VPN

   The ability to access Box for all moderate data then only allow access to certain documents (classified docs) only if the user is logged into MFA or VPN

   2 votes

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   0 comments  ·  Security  ·  Delete…  ·  Admin →
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   not planned  ·  AdminAnonymous (Product Director, or Executive, Box) responded

   Not currently planned at this time.

8. User wants to be able to see Key ID for keysafe rotations.

   User wants to be able to see Key ID for keysafe rotations. This will help validate the correct key they have in their systems.

   3 votes

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   0 comments  ·  Security  ·  Delete…  ·  Admin →
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9. Search for external users by email domain

   We want to search external users by specific email domain. We can do this for managed users, but not for external users.

   26 votes

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   delivered  ·  0 comments  ·  Admin Console  ·  Delete…  ·  Admin →

10. Bulk add of user groups to folder
    3 votes

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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    not planned  ·  katiele responded

    This suggestion is not under consideration for the future roadmap. We are currently focused on improving our user interface and key flows of user management before we add features around bulk group management.

11. Box Drive Warning When File Path is too Long

    There is a known issue with Box Drive that if a file path is exceeds a character count limit, then the file cannot be opened on desktop, however it can be opened via Box on the web. The issue is, when a user has a file on their desktop, that has a current file path within the character count limits, then moves the file to Box Drive within Windows Explorer and the new path in box exceeds the character limits. As of now, the user can copy and paste into Box Drive and not realize that their new path will prevent them from opening the file on the desktop. The update and solution should be to warn the user that upon copying that if they paste the file it will exceed the character limits. Possibly even add that this will prevent opening the document on the desktop, but still can within the browser. This will give the user notice and the ability to cancel the request for good, or go back and change the name before they copy the file so it's within legal limits.

    https://community.box.com/t5/Archived-Articles/Couldn-t-Find-Folder-Path-in-Microsoft-Excel-When-Using-Box/ta-p/51651

    There is a known issue with Box Drive that if a file path is exceeds a character count limit, then the file cannot be opened on desktop, however it can be opened via Box on the web. The issue is, when a user has a file on their desktop, that has a current file path within the character count limits, then moves the file to Box Drive within Windows Explorer and the new path in box exceeds the character limits. As of now, the user can copy and paste into Box Drive and not realize that their new path will… more

    29 votes

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    not planned  ·  5 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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12. Box Hubs - Ability to Share Hub with All Managed Users

    We have a number of Hubs that are geared towards providing information to all employees. As such, it would be great to be able to share a Hub with all managed users. In addition, it would be helpful to have the ability to share any file or folder with all managed users without having to create and manage and all users group or adding multiple groups to a file/folder to accomplish this.

    36 votes

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    under consideration  ·  1 comment  ·  Box Hubs  ·  Delete…  ·  Admin →
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13. Display the user who has locked a file in Excel Online

    Request to add the function which show the user name on WebApp to see who is locking the file via Excel Online.

    2 votes

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    0 comments  ·  Box Tools  ·  Delete…  ·  Admin →
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14. User statistics to include users with zero activity

    User statistic reports only return users who have an action against the names, rather than reporting all users as it previously did
    Expected Behavior:

    User statistic report should return all users in the box account rather than just those with actions. This is so that the client can target users who have not logged into box

    0 votes

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    not planned  ·  0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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15. Need more explanation for "Unknown IP" on User Activity Report

    It would be helpful for the User Activity Report to show something like "Box internal IP" or "Legit IP" in the IP Address column when the IP falls into "Use Box’s internal IP address".

    Customers sometimes want to know the reason of "Unknown IP" description for their User Activity Report events.
    The article: https://support.box.com/hc/en-us/articles/4415012490387-User-Activity-Report says "Unknown IP" is shown when the IP address falls into "Spoof an IP address", "Use a VPN proxy", or "Use Box’s internal IP address" situations.

    If it falls into "Use Box’s internal IP address" situation, customers do not have to worry about it because it is a legit IP address.
    If it falls into "Spoof an IP address" or "Use a VPN proxy", they might want to investigate how it happened on their end if needed.
    However, they can not find which pattern it falls into from just the "Unkown IP" description.

    For example, if the User Activity Report shows something like "Box internal IP" for "Use Box’s internal IP address" pattern, customers can tell that they don't have to worry as long as it shows "Box internal IP" since it was kicked by a legit IP address.

    This is an improvement request.

    It would be helpful for the User Activity Report to show something like "Box internal IP" or "Legit IP" in the IP Address column when the IP falls into "Use Box’s internal IP address".

    Customers sometimes want to know the reason of "Unknown IP" description for their User Activity Report events.
    The article: https://support.box.com/hc/en-us/articles/4415012490387-User-Activity-Report says "Unknown IP" is shown when the IP address falls into "Spoof an IP address", "Use a VPN proxy", or "Use Box’s internal IP address" situations.

    If it falls into "Use Box’s internal IP address" situation, customers do not have to worry about it… more

    1 vote

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    0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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16. Add a function to extract the collaboration list for each specific folder of box by "user (editor etc.)"

    I want you to add a function to extract the collaboration list for each specific folder of BOX by "user (editor etc.)"

    Background：
    Currently, it is necessary to output the report (collaboration) by the administrator,
    but I want to output it by a user without administrator authority, not by the administrator each time.
    Not one department or company that manages all folders,
    
    Each small folder has a co-owner, and the co-owner grants access rights and strips them.
    Therefore, it is necessary to deal with the intrusion of many people such as personnel changes of those who have access rights to each folder,
    and it is more efficient to manage if the co-owner of each folder can extract the access rights.

    【ご要望】
    BOXの特定フォルダ単位でのコラボレーションリストを「ユーザー(編集者など)」で抽出する機能を追加してほしい
    【背景】
    現状、管理者によるレポート(コラボレーション)で出力が必要だが
    都度管理者での対応ではなく、管理者権限のないユーザーにて出力を行いたい。
    全てのフォルダを管理する１つの部署や会社ではなくそれぞれの細かいフォルダは共同所有者を設け、

    共同所有者がアクセス権付与・はく奪を行う運用としております。

    その為、各フォルダにアクセス権がある方の人事異動など、多くの方の抜け入れに対応する必要があり、

    各フォルダの共同所有者でアクセス権を抽出できる方が効率よく、管理できます。

    I want you to add a function to extract the collaboration list for each specific folder of BOX by "user (editor etc.)"

    Background：
    Currently, it is necessary to output the report (collaboration) by the administrator,
    but I want to output it by a user without administrator authority, not by the administrator each time.
    Not one department or company that manages all folders,
    
    Each small folder has a co-owner, and the co-owner grants access rights and strips them.
    Therefore, it is necessary to deal with the intrusion of many people such as personnel changes of those who have access rights… more

    5 votes

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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17. Box Shield temporary user-level Suspicious Location exemptions (e.g. team member is traveling)

    Box Shield temporary user-level Suspicious Location exemptions (e.g. team member is traveling)

    2 votes

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    0 comments  ·  Shield  ·  Delete…  ·  Admin →
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18. Simplify New User Sign-Up

    If you don't have a Box account and someone invites you into a folder as an external user, the process to create account seems cumbersome with a lot of steps.

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    not planned  ·  0 comments  ·  Web App  ·  Delete…  ·  Admin →
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19. Enable Bulk Import of User Activity Report Schedule Settings via CSV

    In our company, we create dedicated folders for each project to manage personal information.
    For each project folder, we export a User Activity Report related to file management and share it with the inspectors responsible for each project on site.
    Since this task needs to be performed regularly, we use the schedule feature of the report.

    Because the "Affected Folders and Files," "Invite as Viewer," and "Repeat Every" differ for each project, we have to manually configure the Schedule Report settings one by one for each case.
    Currently, with Box's reporting feature, it is not possible to batch configure these settings.
    As a result, a significant amount of effort is required to perform the initial setup of the report schedules.

    If a feature were implemented that allows importing the output conditions (filter settings) of the User Activity Report from a CSV file, we believe it would be possible to reduce this workload.
    The intended user experience is similar to the bulk addition of users.

    Reference: Adding Managed Users:
    https://support.box.com/hc/en-us/articles/360043691614-Adding-Managed-Users#:~:text=To%20add%20multiple%20managed%20users:

    [Example] The following information could be imported into Box via CSV:

    Columns: (Date, User Name, User Email, IP Address, Action, Affected, Affected ID, Size, Parent Folder, Details)
    Users or Groups (optional):
    Affected Folders and Files:
    Date Range:
    Action Types: (Enter the type of action you want to check)
    Save Report Filters (optional):
    Invite as Viewer (optional):
    Schedule Report (optional):
    Start Date:
    Repeat Every:
    End Date:

    ＜CSV 経由でユーザーアクティビティレポートのスケジュール設定を一括インポートする＞

    弊社では、個人情報管理のため、専用フォルダを案件毎に作成しています。
    その案件フォルダ毎にファイル管理に関するユーザーアクティビティレポートをエクスポートし、現場の各案件の点検者に連携しています。
    また、この作業は定期的に必要となるため、レポートをのスケジュール機能を利用しています。

    「対象のフォルダ」「共有先」「出力頻度」は案件ごとに異なるため、レポートのスケジュール設定をひとつずつ手作業で行わなければなりません。
    現状、Boxのレポート機能では、これらの設定を一括で行うことができません。
    そのため、レポートのスケジュールを初期設定するのにかなりの工数を取られています。

    ユーザーアクティビティレポートの出力条件(フィルタ設定)をCSVファイルから取り込めるような機能が実装されれば、工数を削減可能と考えます。
    ※ユーザーの一括追加時の操作感をイメージしています。

    参考：管理対象ユーザーの追加
    https://support.box.com/hc/ja/articles/360043691614-%E7%AE%A1%E7%90%86%E5%AF%BE%E8%B1%A1%E3%83%A6%E3%83%BC%E3%82%B6%E3%83%BC%E3%81%AE%E8%BF%BD%E5%8A%A0#:~:text=%E8%A4%87%E6%95%B0%E3%81%AE%E7%AE%A1%E7%90%86%E5%AF%BE%E8%B1%A1%E3%83%A6%E3%83%BC%E3%82%B6%E3%83%BC%E3%82%92%E8%BF%BD%E5%8A%A0%E3%81%99%E3%82%8B%E3%81%AB%E3%81%AF%E3%80%81%E6%AC%A1%E3%81%AE%E6%89%8B%E9%A0%86%E3%81%AB%E5%BE%93%E3%81%84%E3%81%BE%E3%81%99%E3%80%82

    【例】以下情報をCSVでBoxに取り込み可能
    ・列：(日付,ユーザー名,ユーザーのメールアドレス,IPアドレス,操作,対象,影響を受けるID,サイズ,親フォルダ,詳細)
    ・ユーザーまたはグループ (省略可)：
    ・対象のフォルダとファイル：
    ・日付範囲：
    ・操作の種類：(確認したい操作の種類の名称を入力)
    ・レポートフィルタを保存 (省略可)：
    ・ビューアーとして招待 (省略可)：
    ・レポートのスケジュール設定(省略可)：
    ・開始日：
    ・繰り返す間隔：
    ・終了日：

    In our company, we create dedicated folders for each project to manage personal information.
    For each project folder, we export a User Activity Report related to file management and share it with the inspectors responsible for each project on site.
    Since this task needs to be performed regularly, we use the schedule feature of the report.

    Because the "Affected Folders and Files," "Invite as Viewer," and "Repeat Every" differ for each project, we have to manually configure the Schedule Report settings one by one for each case.
    Currently, with Box's reporting feature, it is not possible to batch configure these… more

    2 votes

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    0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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20. Add option to cancel workflow

    Currently there is only delete option to stop the workflow.
    Workflows are stalled or stacked as in progress sometimes. We want to assign similar task manually or re-assign the same task to complete the workflow in time.
    But it will cause duplicated tasks assigned unexpectedly or file operation (move or copy etc.) is executed twice. This is very confusing.
    So we want to cancel the existing workflow before manual workaround.

    12 votes

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    1 comment  ·  Workflow  ·  Delete…  ·  Admin →
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