10098 results found

1. Make the "Create New Collection" (+) button permanently visible

   I would like to request a UI change for My Collections. Currently, the "+" button to create a new collection only appears when hovering over the "Collections" section. I request that this button be made permanently visible.

   Reasoning:
   Based on our user behavior analysis using Pendo, we have found a strong correlation between My Collection usage and Box AI adoption. Users who utilize My Collections tend to become more proficient and active with Box AI.

   To improve the employee experience and drive Box AI usage, we want to provide in-app training using Pendo guides. However, because the "+" button is hidden behind a hover state, we cannot properly anchor Pendo guides or tooltips to it. This technical limitation prevents us from effectively onboarding our employees.

   Expected Outcome:
   By keeping the "+" button always visible, we can implement Pendo guides to guide users in creating collections. This will lead to higher proficiency and significantly increase the adoption of Box AI across our organization.

   I would like to request a UI change for My Collections. Currently, the "+" button to create a new collection only appears when hovering over the "Collections" section. I request that this button be made permanently visible.

   Reasoning:
   Based on our user behavior analysis using Pendo, we have found a strong correlation between My Collection usage and Box AI adoption. Users who utilize My Collections tend to become more proficient and active with Box AI.

   To improve the employee experience and drive Box AI usage, we want to provide in-app training using Pendo guides. However, because the "+" button is… more

   2 votes

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   0 comments  ·  Collections  ·  Delete…  ·  Admin →
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2. Subject: Connecting the Box AI Agent to File Hubs

   I can select all the authorized Box AI Agents on almost any File Hub on Box.
   However, since Box AI Agents are often created for specific purposes, I would like them to be preset only in specific folders and File Hubs.

   9 votes

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   0 comments  ·  AI Studio  ·  Delete…  ·  Admin →
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3. Change the word of the Reauthorize button for custom apps

   After changing the scope of a custom app that was created in the past from the Developer Console, the admin must re-authorize the app.
   After sending the authorization request, if you open the app details page from [Admin Console > Integrations > Platform Apps Manager > Target App], the scope before the change is displayed.
   We can check the scope after the change by clicking the Reauthorize button in the upper right corner of the screen and displaying the popup.
   After that, app approval is completed by clicking the Reauthorize button in the pop-up.

   However, the button on the app's details page says "Reauthorize," which leads admin to mistakenly believe that clicking the button will complete the app's authorize.
   Please change the display to something like "Confirm Details" instead of "Reauthorize" to avoid misunderstandings.

   <カスタムアプリの再承認のボタンの文言を変更>
   開発者コンソールから過去に作成したカスタムアプリのスコープを変更後、管理者がアプリを再承認する必要があります。
   承認リクエスト送信後、[管理コンソール＞統合＞Platformアプリマネージャ＞対象のアプリ]からアプリの詳細ページを開いただけでは変更前のスコープが表示されています。
   画面右上にある再承認ボタンをクリックし、ポップアップを表示させることで初めて変更後のスコープを確認できます。
   その後ポップアップ内にある再承認ボタンをクリックすることでアプリの承認が完了します。

   しかし、アプリの詳細ページのボタンに『再承認』と書かれていることで、管理者はボタンをクリックするとアプリの承認が完了すると勘違いしてしまいます。
   誤解を招かないよう『再承認』ではなく『詳細を確認』といった表示に変更してください。

   After changing the scope of a custom app that was created in the past from the Developer Console, the admin must re-authorize the app.
   After sending the authorization request, if you open the app details page from [Admin Console > Integrations > Platform Apps Manager > Target App], the scope before the change is displayed.
   We can check the scope after the change by clicking the Reauthorize button in the upper right corner of the screen and displaying the popup.
   After that, app approval is completed by clicking the Reauthorize button in the pop-up.

   However, the button on the app's… more

   4 votes

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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4. Additional Sorting Options for Managed Users in Users & Groups

   I would like to request the addition of more sorting options for Managed Users in the Users & Groups console.

   Currently, sorting is limited to Name, Email, and Storage Used.

   It would be extremely helpful to include the following:

   1. Sort by Last Activity
      Enables identification of users who have never accessed Box or who are inactive.
      Helps admins determine which accounts can potentially be cleaned up or require follow‑up.

   2. Sort by Status
      Allows quick visibility into which users are disabled in Box.
      Supports faster lifecycle management and removal of stale or unused accounts.

   While this information is available through reports, having it directly accessible in the admin console would streamline user management workflows and reduce reliance on report exports.

   I would like to request the addition of more sorting options for Managed Users in the Users & Groups console.

   Currently, sorting is limited to Name, Email, and Storage Used.

   It would be extremely helpful to include the following:

   1. Sort by Last Activity
      Enables identification of users who have never accessed Box or who are inactive.
      Helps admins determine which accounts can potentially be cleaned up or require follow‑up.

   2. Sort by Status
      Allows quick visibility into which users are disabled in Box.
      Supports faster lifecycle management and removal of stale or unused accounts.

   While this information is available through… more

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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5. Expandable metadata description fields

   When adding descriptions for metadata fields (for the purposes of prompting the AI for MDE), the input field is too small, and my customer cannot see the prompts to edit in the UI. Please allow those fields to be expandable (up to the max character limit) to improve the UX for my customer.

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   0 comments  ·  Metadata  ·  Delete…  ·  Admin →
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6. Initiating Box Sign Requests from AppUser Accounts or Specific Folders

   Currently, our firm does not allocate storage space to individual Box user accounts. Instead, we manage storage through AppUser accounts, structured around client matter–centric accounts and folders.

   During testing of Box Sign, we observed that sign requests are initiated from individual user accounts, resulting in the creation of a ‘My Signed Documents’ folder within each user’s storage. This approach necessitates allocating storage to individual user accounts for the saving of signed documents, which is inconsistent with our firm’s storage model.

   Would it be possible to enhance Box Sign so that the signing process can be initiated from a selected AppUser account or a specified matter–centric folder, rather than defaulting to an individual user account? This would allow signed documents to be stored in the relevant client matter workspace, aligning with our storage and information governance policies.

   Currently, our firm does not allocate storage space to individual Box user accounts. Instead, we manage storage through AppUser accounts, structured around client matter–centric accounts and folders.

   During testing of Box Sign, we observed that sign requests are initiated from individual user accounts, resulting in the creation of a ‘My Signed Documents’ folder within each user’s storage. This approach necessitates allocating storage to individual user accounts for the saving of signed documents, which is inconsistent with our firm’s storage model.

   Would it be possible to enhance Box Sign so that the signing process can be initiated from a selected AppUser… more

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   0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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7. Expired Shared Link lookup for Admins

   Problem: Admins often need to do investigation of files stored in Box and all they have to go off of is the file/folder's shared link.

   Many times, users are reaching out to Technical Support because a Shared Link is Expired.

   Key Features:
   -Provide ability to enter an Expired shared link (standard or vanity URL)
   -Information returned after searching:
   -File/folder name
   -File/folder owner
   -File/folder location (Owner -> Folder hierarchy)
   -Status (whether the file/folder has been deleted or not)
   -Admin-level 'delete' (ability for the admin to delete the file on the spot)

   CSM filing on behalf of customer

   14 votes

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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8. Request for an option to enable or disable email notifications when sharing a Hub

   When sharing a Hub, I would like to be able to choose whether or not to send an email to the person I invited.
   This is because users are not used to receiving notification emails from Box and might perceive them as spam, which would prevent unnecessary inquiries from being made to the IT department.
   The addition of the Hub will be announced separately on the portal site, so I would like the Hub to be quietly added to the Hubs menu.

   2 votes

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   0 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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9. Drag and drop files or use file ID or folder ID

   When you want to add single files or folders, it would be great to be able to add them simply using their IDs or dragging them from another Box window

   31 votes

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   1 comment  ·  Box Hubs  ·  Delete…  ·  Admin →
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   on roadmap  ·  AdminAnonymous (Admin, Box) responded

   We plan to work on this feature soon

10. AI Agent model fallback

    There are times when a specific AI provider has outages or inconsistencies in service, leading to degraded Box AI Agent performance. It would be good to be able to specify a fallback model in the event of elevated errors to ensure the agent continues to function.

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    0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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11. Users should know what they are exposing outside

    Is it possible to have a simple page accessible by a user, to get :
    - all the shared links he has created (especially open links accessible by anyone outside, with or without password and expirity date)
    - and old outside collaborations (with Box accounts needed)
    ?

    A lot of users create collaboration and shared links, and many months or years later they don't remember that these parameters are still in place (even if they don't work anymore with those external users).
    It is a breach of security, exposing data outside of our company without knowing it (unless we dig in Box reports which takes a long time for admins, and does not inform and responsibilize users).

    Is it possible to have a simple page accessible by a user, to get :
    - all the shared links he has created (especially open links accessible by anyone outside, with or without password and expirity date)
    - and old outside collaborations (with Box accounts needed)
    ?

    A lot of users create collaboration and shared links, and many months or years later they don't remember that these parameters are still in place (even if they don't work anymore with those external users).
    It is a breach of security, exposing data outside of our company without knowing it (unless we dig… more

    5 votes

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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12. Improve tenant-wide search function in Content Manager

    It is helpful to be able to perform a tenant-wide search where only the content name, or part of it, is known. In the old Content Manager UI, searching by content name without any additional filters yielded much better results than the new Content Manager UI. In the previous UI, a folder or file with the most keywords matching would surface to the top of the results list. In the new UI, even if the content does exist somewhere, without using additional filters to narrow the search, often times irrelevant content is surfaced. Even selecting simple things, like whether it's a file or a folder, or the type of file it is, does not improve the relevance of the results. The added filters in the new UI are very helpful when you know where you're looking for something (ex: what user owns it), but not so helpful for a broad search.

    It is helpful to be able to perform a tenant-wide search where only the content name, or part of it, is known. In the old Content Manager UI, searching by content name without any additional filters yielded much better results than the new Content Manager UI. In the previous UI, a folder or file with the most keywords matching would surface to the top of the results list. In the new UI, even if the content does exist somewhere, without using additional filters to narrow the search, often times irrelevant content is surfaced. Even selecting simple things, like whether it's… more

    1 vote

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    0 comments  ·  Content Manager  ·  Delete…  ·  Admin →
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13. Add collaborators as viewers/uploaders

    I have created a workflow to apply to files that need signatures and approvals. If all I needed was approvals, automatically adding the assignees as viewers is fine. I need signatures as well so it would be nice to choose to add the assignees automatically as viewers/uploaders so they can also sign the document.

    1 vote

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    0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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14. Unmanaged User feature should be more prominent (UX tweak)

    It would be helpful if the Unmanaged Users management feature was more prominent. when trying to add a new managed user, if a matching unmanaged user already exists, an error is displayed and no other information given. I had to fumble to figure out why, partly because the feature isn't obvious. Suggestion: change the External Users tab name to External & Unmanaged Users, and add an Unmanaged Users button next to External users. Or, simply display them all but with the unmanaged users highlighted somehow. It is non-intuitive partly because external is interpreted as 'non-company domain'. So there wasn't the presumption that unmanaged users would be found under the external users tab.

    It would be helpful if the Unmanaged Users management feature was more prominent. when trying to add a new managed user, if a matching unmanaged user already exists, an error is displayed and no other information given. I had to fumble to figure out why, partly because the feature isn't obvious. Suggestion: change the External Users tab name to External & Unmanaged Users, and add an Unmanaged Users button next to External users. Or, simply display them all but with the unmanaged users highlighted somehow. It is non-intuitive partly because external is interpreted as 'non-company domain'. So there wasn't the… more

    1 vote

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    0 comments  ·  Users and Groups  ·  Delete…  ·  Admin →
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15. built-in feature to insert blank page into existing template & automatically shift remaining pages & fields while preserving exact placement

    Please add a built-in feature that lets you insert a blank page into an existing template and automatically shift all remaining pages and fields down while preserving their exact placement.

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    not planned  ·  0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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16. Assign Relay attribute to service account or Box

    As Admin, I created a Relay for a specific team with less exposure and familiarity with Box. When folders are created in this Relay, and files are renamed and moved into those folders, I am listed as the user who "last updated" these folders/files. But questions arise as these are sensitive documents and the real owners are surprised to see my name associated to them.

    It would be great if I could attribute Relay actions to Box, or to a service account, so that it's clear that I personally haven't altered the documents, for audit purposes.

    1 vote

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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17. Online Collaboration Breaks Functionality

    If you accidentally open any file in online Microsoft office, you can no longer delete the file or open it locally because it will be forever stuck in "online collaboration mode". This is MADDENING behavior because the only apparent way to undo this is to copy the original file to another folder and delete the original folder with the original document that is now locked in document purgatory. Box should NEVER lose ownership of the file, even if its opened in online MS office.

    1 vote

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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18. Add tag support for OSX files in Box Drive

    File color labels (tags) in OSX do not work on Box Drive.

    Competing cloud storage platforms (like Dropbox) easily handle this.

    In a MacOS team production workflow, tags are essential for production processes. Labels allow effortless communication to other team members on the status of file production. This is an industry-standard way of working which is totally broken in Box Drive.

    Please review the many MANY past requests for this feature in these forums. It is a long-standing issue that deserves attention!

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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19. box for slack:Image preview is not displayed in Slack Canvas

    When using the Box+Slack integration, if I paste an image into Slack Canvas, no preview is displayed, only the file name is displayed. This is different from Slack messages.
    Request:A preview of the image is displayed in Slack Canvas as well.

    •  

    26 votes

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    1 comment  ·  Partner Integrations  ·  Delete…  ·  Admin →
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    researching  ·  AdminMarek Podgórski (Admin, Box) responded

    Currently this is not supported on Slack side.

20. AI units insights

    Add enhanced reporting capabilities to the admin console that provide more granular and visual data on AI Units consumption patterns - instead of just a number on the insights. Having the just the tile with the overall number on the insights makes it difficult to track and manage my AI units efficiently.

    I would like to have:

    Graphical representation of AI Units consumed
    Daily breakdown of consumption data
    Ability to identify workflows causing usage spikes or dips
    On-demand access to usage insights

    6 votes

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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