9720 results found

1. Feature Request: Increase Prompt Length Limit for AI Ask Prompt API

   Hi Box Team,

   We are using the AI Ask Prompt API (post-ai-askprompt), and the current 10,000-character prompt length limit is proving to be too restrictive for practical AI use cases.

   Reference: https://developer.box.com/reference/post-ai-askprompt

   Many scenarios—such as working with long documents, adding sufficient context, or giving detailed instructions—require longer prompts. With the current limit, important context must be truncated, which often reduces response quality.

   Request: Increase the maximum prompt length

   Expanding this limit would significantly improve the usability and value of Box AI for developers and enterprise workflows.

   Thank you for considering this feedback.

   https://developer.box.com/reference/post-ai-ask

   3 votes

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2. Export objects from Box Canvas

   It has become very convenient to be able to export the entire Box Canvas as a PNG file.

   However, it would be even more useful if individual objects on the Canvas could be copied and pasted into PowerPoint as separate objects.

   Box Canvas上のオブジェクトをエクスポート

   Box Canvasの画面全体をPNG形式でエクスポートできるようになり大変便利になりましたが、
   PowerPointに各オブジェクトとしてコピー・ペーストできると更に便利です。

   11 votes

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   0 comments  ·  Box Canvas  ·  Delete…  ·  Admin →
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3. We would like the "Share" UI for web collaboration to be improved.

   Currently, the options for inviting users and generating a shared link are on the same screen, which can be confusing for users.

   Please separate the invitation and shared link issuance into clearly distinct screens.

   Webからコラボレーションする際の「共有」のUIを改善して欲しい

   招待と共有リンクが同じ画面のため、ユーザーが混乱しやすいです。
   招待と共有リンクの発行をはっきりと区別した画面にして欲しいです。

   11 votes

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4. The locking feature in Box for Microsoft Office

   Collaborative editing is convenient, but there is a need to prevent others from making edits while someone is making important changes. In Box for Microsoft Office, I would like a feature that allows me to explicitly lock a document while I am editing it, in order to prevent editing conflicts or unintended overwrites by other users during collaborative editing.

   共同編集は便利ですが、誰かが重要な修正をしている間は他の人の編集を防ぎたいというニーズがあります。
   Box for MicrosftOfficeで共同編集中に、他のユーザーによる編集競合や意図しない上書きを防ぐため、自分が編集しているときは明示的にロックできる機能が欲しいです。

   11 votes

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5. Create shared link to a nested page in a Box Hub

   Our Box Hubs audience consists of mostly external partners, so we design our Box folder structure and Box Hubs with a novice user in mind. For a critical marketing campaign, I have created a nested page in our main partner shared Hub, but I don't have the ability to create a shared link for just that page that I can post in a call out on our separate partner-specific "sub Hubs." My callout includes instructions to look for the page on the left nav, but it would be nice to be able to link directly to the nested page.

   7 votes

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6. Increased Character Limit - Box Forms

   Please increase character limit to 1000 for Box Forms long text. We have questions in surveys that we are looking to send out via Box Forms that exceed the current, 100-character limit.

   •  

   11 votes

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   researching  ·  1 comment  ·  Box Forms & Doc Gen  ·  Delete…  ·  Admin →
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7. Update Salesforce SDK Automatically using Box OpenAPI Spec

   The current SDK (https://github.com/box/box-salesforce-sdk) is very outdated and not well-maintained. With Box's ability auto-gen SDKs, we would like the SDK team to evaluate adding Salesforce Apex to the list.

   7 votes

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   0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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8. The upper limit on the number of file requests that can be "bulk deleted"

   Due to Box's specifications, you can delete file requests all at once using the following steps.
   However, if you try to delete nearly 1,000 file requests, you'll receive the error message "Failed to delete link." The following steps prevent you from deleting them.

   　[Admin Console > Content > File Requests > Select multiple file requests > Click the trash can icon that appears]

   For security reasons, we need to periodically delete large numbers of file requests to prevent unnecessary requests from being available for a long period of time.
   However, currently, the only way to delete nearly 1,000 file requests is to delete them in parts.
   This requires a lot of time and effort, so we'd like the limit on the number of file requests that can be deleted at once to be increased.

   【日本語訳】
   タイトル：ファイルリクエストを一括削除できる件数を増やしてほしい

   内容：
   Boxの仕様上、ファイルリクエストを一括削除する方法として、以下の操作手順でファイルリクエストを削除できますが
   1000件近いファイルリクエストを削除すると、エラー「リンクの削除に失敗しました。」が表示されて削除できません。
   【管理コンソール>コンテンツ>ファイルリクエスト>ファイルリクエストを複数選択>表示されるゴミ箱をクリック】

   セキュリティの観点から、不要となったファイルリクエストを長期間利用できないようにするため、定期的に大量のファイルリクエストを削除する必要があります。
   現状では1000件近いファイルリクエストを分割して削除する方法しかありません。
   管理する上で多くの工数がかかるため、ファイルリクエストを一括削除できる件数の上限を上げてほしいです。

   Due to Box's specifications, you can delete file requests all at once using the following steps.
   However, if you try to delete nearly 1,000 file requests, you'll receive the error message "Failed to delete link." The following steps prevent you from deleting them.

   　[Admin Console > Content > File Requests > Select multiple file requests > Click the trash can icon that appears]

   For security reasons, we need to periodically delete large numbers of file requests to prevent unnecessary requests from being available for a long period of time.
   However, currently, the only way to delete nearly 1,000 file requests… more

   8 votes

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9. Cannot move files within Box when the file version is large

   We hope to resolve the issue where files cannot be moved once the file version reaches a certain number.
   ＝＝＝
   ファイルバージョンが一定数に達するとファイルの移動が行なえなくなる問題について解消を希望します。

   4 votes

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10. Display of account name when approval task or Box Relay creator user is deleted

    After an account is deleted, the user who created an approval task is displayed as "Previous Collaborator," making it impossible to verify the approval status at that time. Please change this so that the username from that time continues to be displayed even after the account is deleted.
    ＝＝＝
    アカウント削除後に承認タスクを作成したユーザが「以前のコラボレータ」と表示されてしまい、当時の承認状況を確認できないため、アカウント削除後も当時のユーザ名が表示され続けるよう変更してください。

    4 votes

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    0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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11. We’d like to be able to preconfigure/customize the watermark applied by access policies.

    We’d like content that has a watermark applied using Box Shield classification labels to display a preconfigured custom watermark.For example, content labeled “Confidential” should display a watermark with the text “Confidential.”
    Ideally, the watermark could be customized when configuring the security controls, without requiring per-item settings.

    Box Shieldの分類ラベルを使用して電子すかしを適用したコンテンツに対し、予めカスタマイズした電子すかしを表示して欲しいです。
    たとえば、「極秘」の分類ラベルを付与したコンテンツには電子すかしで「極秘」の文字列が出るようにしたいです。
    個別に設定をせずとも、セキュリティコントロールの設定時に電子すかしをカスタマイズできるのが望ましいです。

    9 votes

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    on roadmap  ·  0 comments  ·  Shield  ·  Delete…  ·  Admin →
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12. Enhanced Granular Access Controls for External Collaborators

    Current Limitation:
    - Existing shared link and external collaborator settings apply a uniform 30-day restriction across all external users
    - No ability to create differentiated access rules for trusted partners or affiliated organizations

    Proposed Feature:
    Implement a multi-tier external collaboration access control system that allows:
    1. Configurable access duration and permissions based on organizational relationship
    2. Ability to create exception groups with extended or permanent access
    3. Granular control to distinguish between:
    - Completely external users (standard 30-day restriction)
    - Trusted partners/affiliated organizations (customizable access duration)
    - Specific trusted domains with distinct access rules

    Use Case Example:
    An organization wants to:
    - Maintain strict 30-day access for unknown external collaborators
    - Provide longer/permanent access for trusted partners like subsidiary companies or closely affiliated academic/research institutions

    Business Value:
    - Increases flexibility in collaboration management
    - Reduces administrative overhead of manually managing access
    - Provides more nuanced security controls

    Current Limitation:
    - Existing shared link and external collaborator settings apply a uniform 30-day restriction across all external users
    - No ability to create differentiated access rules for trusted partners or affiliated organizations

    Proposed Feature:
    Implement a multi-tier external collaboration access control system that allows:
    1. Configurable access duration and permissions based on organizational relationship
    2. Ability to create exception groups with extended or permanent access
    3. Granular control to distinguish between:
    - Completely external users (standard 30-day restriction)
    - Trusted partners/affiliated organizations (customizable access duration)
    - Specific trusted domains with distinct access rules

    Use Case Example:
    An organization wants… more

    4 votes

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13. Request new report by file extension

    While you can check rough file types from the storage in admin insights, there are many situations in operations where you need to understand capacity and file counts at the extension level. I would like to request a report that can show file sizes by extension. I also want it to support filtering by owner.

    管理者インサイトのストレージから大まかなファイルタイプを確認できますが、運用では拡張子の粒度で容量や件数を把握したい場面が多くあります。拡張子ごとのファイルサイズを確認できるレポートの提供を希望します。所有者ごとのフィルタリングにも対応してほしいです。

    6 votes

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    0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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14. Automating Document Creation via Dynamic Table Generation with Forms & Doc Gen

    [Request]
    Enable Dynamic Table Generation When Creating Documents with Forms + Doc Gen

    [Customer Use Case]
    The headquarters IT department wants to automate the monthly task of issuing invoices for system usage fees to the group’s local subsidiaries.

    [Customer Needs]
    They want to implement the following workflow as a web-based solution without custom development.

    1. Enter invoice data per subsidiary via Forms
    2. Generate the invoice with Doc Gen
    3. Send a signature request to the manager via Box Sign
    4. After the manager signs, move the document to the shared folder with the local subsidiary

    At present, this could be achieved by using the Doc Gen API, but that would require application development, which is a significant hurdle for the customer.

    If the above can be done on the web without custom development, they believe it could be reused in other scenarios and accelerate broader business process automation.

    =====================================================
    [要望]
    Forms + Doc Gen でドキュメント生成する際に動的なテーブルを生成できるようにしてほしい。

    ［顧客のユースケース］
    本社 IT 部門が、グループ内の現地法人に対してシステム利用料の請求書を毎月発行する作業を自動化したい。

    ［顧客のニーズ］
    以下の業務プロセスをカスタム開発なしの Web ベースのワークフローとして実現したい。

    1. Forms で法人ごとに請求書データを入力
    2. Doc Gen で請求書を生成
    3. Box Sign で上司に署名リクエストを送信
    4. 上司の署名完了後、現地法人との共有フォルダにドキュメントを移動

    現状、Doc Gen API を使えば実現可能だが、アプリケーション開発が必要になり、顧客にとってハードルが高い。
    上記が Web ベースで実現できれば、他の業務シーンにも横展開でき、顧客の業務自動化を加速できると考えている。

    [Request]
    Enable Dynamic Table Generation When Creating Documents with Forms + Doc Gen

    [Customer Use Case]
    The headquarters IT department wants to automate the monthly task of issuing invoices for system usage fees to the group’s local subsidiaries.

    [Customer Needs]
    They want to implement the following workflow as a web-based solution without custom development.

    1. Enter invoice data per subsidiary via Forms
    2. Generate the invoice with Doc Gen
    3. Send a signature request to the manager via Box Sign
    4. After the manager signs, move the document to the shared folder with the local subsidiary

    At present, this could be achieved by using… more

    8 votes

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    0 comments  ·  Box Forms & Doc Gen  ·  Delete…  ·  Admin →
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15. Request for improvement of the event where the cell date is different when previewing an Excel file

    In Excel, if you enter a date in a cell with a custom format, a different date will be displayed when viewed with previewer permissions.
    For example, if you enter "2026/1/1", if you check it with the previewer permission, it will be displayed as "2026/10/12".
    This event is described below.

    Introducing Box Preview – Box Support
    https://support.box.com/hc/en-us/articles/360044195013-Introducing-Box-Preview

    “Date values with the custom format "yyyy/m/d (aaa)" may show incorrect dates. This is due to a bug in the library that Box Content Preview has a dependency on. The workaround is to use a different format such as "yyyy/m/d (ddd)" or "yyyy/m/d".”

    Editor and viewer permissions are displayed as they were entered, but previewer permissions are not the date entered.
    It seems to be caused by a bug in the library that Box Content Preview depends on, but there is no way to check the correct date because the previewer permission does not allow downloading the file.
    Therefore, we strongly request improvements.

    【In Japanese】
    ＜タイトル＞
    Excelファイルをプレビューした際にセルの日付が異なる事象の改善要望
    ＜本文＞
    Excelにおいて、表示形式がユーザー定義となっているセルに日付を入力すると、プレビューアー権限で表示した際に異なった日付が表示されます。
    例えば、『2026/1/1』と入力したセルはプレビューアー権限で確認すると『2026/10/12』と表示されます。
    この事象は下記に記載があります。

    Boxプレビューの概要 – Box Support
    https://support.box.com/hc/ja/articles/360044195013-Box%E3%83%97%E3%83%AC%E3%83%93%E3%83%A5%E3%83%BC%E3%81%AE%E6%A6%82%E8%A6%81

    カスタム形式「yyyy/m/d (aaa)」を使用した日付の値は、誤った日付を示す場合があります。 これは、Box Content Previewが依存しているライブラリのバグが原因です。 回避策として、「yyyy/m/d (ddd)」、「yyyy/m/d」のような別の形式を使用します。

    編集者権限やビューアー権限は入力時と同じものが表示されますが、プレビューアー権限では入力されている日付ではありません。
    Box Content Previewが依存しているライブラリのバグが原因のようですが、プレビューアー権限はファイルのダウンロードができないため正しい日付を確認する方法がありません。
    そのため、改善を強く要望いたします。

    In Excel, if you enter a date in a cell with a custom format, a different date will be displayed when viewed with previewer permissions.
    For example, if you enter "2026/1/1", if you check it with the previewer permission, it will be displayed as "2026/10/12".
    This event is described below.

    Introducing Box Preview – Box Support
    https://support.box.com/hc/en-us/articles/360044195013-Introducing-Box-Preview

    “Date values with the custom format "yyyy/m/d (aaa)" may show incorrect dates. This is due to a bug in the library that Box Content Preview has a dependency on. The workaround is to use a different format such as "yyyy/m/d (ddd)" or "yyyy/m/d".”

    … more

    4 votes

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    0 comments  ·  Preview  ·  Delete…  ·  Admin →
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16. New Box Drive for Windows (Cloud Files): Improve Explorer UX during startup/connecting to avoid unstable/incorrect folder state

    Problem (What problem could Box solve for you?)
    When Windows starts, the new Box Drive (Cloud Files architecture) auto-connects. During this “connecting/initializing” period, the Box Drive folder becomes visible in File Explorer even though Box Drive is not fully running/ready. The folder view is unstable: some items show missing icons/status, and opening folders can result in errors. This happens consistently across multiple users in our pilot.
    This behavior may be aligned with the feature “Box Drive folders remain accessible even when the Box Drive application is not running,” but exposing a partially-initialized state causes confusion and support tickets (users think Drive is broken or content is missing).

    Proposed improvement
    Please improve the File Explorer experience while Box Drive is starting/connecting/initializing so users do not see an unstable or misleading folder state. For example:
    Show a clear “Box Drive is connecting/initializing” placeholder and block navigation until ready; and/or
    Provide an admin/user option to delay/hide the Box Drive mount until Drive is connected; and/or
    Ensure cached vs. not-yet-available content is clearly indicated without throwing generic Windows errors.

    Steps to reproduce
    1.Install new Box Drive for Windows (Cloud Files architecture), version 2.48 (pilot).
    2.Ensure Box Drive is configured to auto-start on Windows login.
    3.Reboot the PC and open File Explorer immediately after login.
    4.Observe Box folder becomes visible before Drive is fully ready; icons may be missing/blank; opening folders may show errors.

    Impact
    ・End-user confusion (“Drive is broken”, “files disappeared”)
    ・Increased helpdesk tickets and delays in rollout/adoption of the new Box Drive

    The following is written in Japanese

    Windows 向け新しい Box Drive（Cloud Files）：起動／接続時にエクスプローラーの UX を改善し、不安定または誤ったフォルダー状態を回避する

    問題（Box はどのような課題を解決できるか？）
    Windows の起動時に、新しい Box Drive（Cloud Files アーキテクチャ）が自動接続します。この「接続／初期化」中、Box Drive がまだ完全に起動・準備完了していないにもかかわらず、File Explorer に Box Drive フォルダーが表示されます。フォルダー表示が不安定で、一部の項目でアイコン／ステータスが表示されないことがあり、フォルダーを開くとエラーになる場合があります。この現象はパイロットに参加している複数ユーザーで一貫して発生しています。この挙動は「Box Drive アプリケーションが起動していない場合でも Box Drive フォルダーにアクセス可能」という機能仕様に沿っている可能性がありますが、部分的に初期化された状態が見えてしまうことで混乱を招き、サポートチケットの増加につながっています（ユーザーが「Drive が壊れている」「コンテンツが消えた」と誤解する）。

    改善案
    Box Drive の起動／接続／初期化中に、File Explorer 上で不安定または誤解を招く状態が見えないよう、エクスペリエンスを改善してください。例：
    ・「Box Drive は接続／初期化中です」という明確なプレースホルダーを表示し、準備完了までナビゲーションをブロックする
    ・Drive が接続されるまで Box Drive のマウントを遅延／非表示にする管理者／ユーザー向けオプションを提供する
    ・キャッシュ済みコンテンツと、まだ利用できないコンテンツを明確に区別して表示し、一般的な Windows エラーを出さないようにする

    再現手順
    1.新しい Box Drive for Windows（Cloud Files アーキテクチャ）v2.48（パイロット）をインストールする
    2.Windows ログイン時に Box Drive が自動起動するよう設定する
    3.PC を再起動し、ログイン直後に File Explorer を開く
    4.Drive が完全に準備完了する前に Box フォルダーが表示されることを確認する（アイコンが欠落／空白になる場合がある）。接続中の状態でフォルダーを開くとエラーが出る場合がある

    影響
    ・エンドユーザーの混乱（「Drive が壊れている」「ファイルが消えた」）
    ・ヘルプデスク問い合わせの増加、および新しい Box Drive の展開／定着の遅延

    Problem (What problem could Box solve for you?)
    When Windows starts, the new Box Drive (Cloud Files architecture) auto-connects. During this “connecting/initializing” period, the Box Drive folder becomes visible in File Explorer even though Box Drive is not fully running/ready. The folder view is unstable: some items show missing icons/status, and opening folders can result in errors. This happens consistently across multiple users in our pilot.
    This behavior may be aligned with the feature “Box Drive folders remain accessible even when the Box Drive application is not running,” but exposing a partially-initialized state causes confusion and support tickets (users think… more

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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17. Add Support for Surrogate Pair Characters (e.g. Emojis, Supplementary Kanji)

    Currently, Box has limitations in handling surrogate pair characters (such as certain emojis or supplementary Kanji) in file names and metadata.
    Other major services like Microsoft 365 already support these characters, and we would like to request similar support in Box.
    Enabling surrogate character support would significantly improve internationalization and user experience for customers working with multilingual or symbol-rich content.

    17 votes

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    1 comment  ·  Core & Technical Infrastructure  ·  Delete…  ·  Admin →
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18. Remove Filter option for Box Apps View

    We have a use case where we want to restrict a view so that users can only see verified items in a view from a Box App. No matter how the App is shared, users are always able to change the underlying filters and see items that are not verified. It would be great if there was a setting in the view that turns off the ability for viewers to change the filters and only restrict to the visible filters. Image shows the filters we want them to be able to edit, the "All filters" is no required.

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    0 comments  ·  Box Apps  ·  Delete…  ·  Admin →
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19. Hubs permission model should be more granular

    Currently in the Box Hubs Beta, all collaborators invited into a Hub receive the "Viewer" permission on files and folders linked in the Hub. This does not allow for Hub content to be view-only and block downloading of content. Alternative methods of managing this such as rolling out classification policies would not be scalable as Hubs usage grows. It would be great if Hubs collaboration could be more granular and there was an ability to invite users or groups into a Hub with other permissions such as "Previewer" so they are more restricted on what they can do after accessing content.

    Currently in the Box Hubs Beta, all collaborators invited into a Hub receive the "Viewer" permission on files and folders linked in the Hub. This does not allow for Hub content to be view-only and block downloading of content. Alternative methods of managing this such as rolling out classification policies would not be scalable as Hubs usage grows. It would be great if Hubs collaboration could be more granular and there was an ability to invite users or groups into a Hub with other permissions such as "Previewer" so they are more restricted on what they can do after accessing… more

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    6 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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    under consideration  ·  AdminAnonymous (Admin, Box) responded

    This feature is under consideration

20. Increase Multi-Document Querying Limitations from 10

    The current system limits the number of documents that can be reviewed in a single session, which has led some public sector users to process eligibility documents in multiple smaller batches. In practice, screenings often involve significantly more documents (70 in some cases) than the system currently supports in one batch (10 max), resulting in added workload and inefficiency.

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    on roadmap  ·  0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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