9633 results found

1. Feature Request – Enable "Favorites" Feature on Box Drive

   The 'Favorites' feature in Box allows users to quickly access frequently used files and folders by marking them as favorites. However, adding folders to 'Favorites' is only available through the Box web app and is not supported on Box Drive, the desktop application.

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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2. Box integration sending emails with inconsistent formatting

   Box integration is sending unusal format to emails resulting in + between each word. This was reported and found Thanks for testing and sharing your observations. The behavior you’re seeing with the + signs in the subject and body is due to how the Box integration generates the Outlook on the web compose window. It URL-encodes spaces as +, which Outlook sometimes displays as spaces and sometimes shows literally — this explains why clearing the browser cache makes it look correct for the first attachment but not for subsequent ones.

   Essentially, this is a limitation of how the integration constructs the subject and body text, not an issue with your browser or Outlook on the web itself. Cache-clearing temporarily loads a fresh script that behaves slightly differently, but it doesn’t fully change the underlying encoding behavior.

   At present, there isn’t a reliable client-side fix. The only way to consistently get properly formatted subjects and links would be for the integration to generate the email body and subject using HTML or encoding via Microsoft’s Graph API rather than plain URL-encoded text

   Box integration is sending unusal format to emails resulting in + between each word. This was reported and found Thanks for testing and sharing your observations. The behavior you’re seeing with the + signs in the subject and body is due to how the Box integration generates the Outlook on the web compose window. It URL-encodes spaces as +, which Outlook sometimes displays as spaces and sometimes shows literally — this explains why clearing the browser cache makes it look correct for the first attachment but not for subsequent ones.

   Essentially, this is a limitation of how the integration constructs… more

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3. selecting a date on a file request page for mobile

   When I send a file request on Mobile page, it's difficult to select a correct date that I hope from a metadata template . I can not see the whole of the calender and it doesn't follow my touch action on the mobile screen.

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   0 comments  ·  Metadata  ·  Delete…  ·  Admin →
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4. I would love if we could Embed AI Agents, and assign specific AI Agents to specific Hubs.

   Hi there! I'm trying to make the power of Box AI accessible to my users. Right now the best thing would be to give them a chatbot to read HR documents, on our Intranet in Sharepoint.

   I would love to be able to embed ONLY the Agent into Sharepoint, but so far we can only embed the Box Hub. Therefore if my user wants to ask about their HR benifits, my user has to:
   1. Go to the HR Sharepoint Site (where they normally find info on employee benefits, etc.)
   2. Unlock the blue/white Box Cloud image (see: "RC HR Screenshot 0 - Embedded into Sharepoint.png")
   3. Read my instructions on the hub, ignore the folders in the hub, and click the Box AI button (see: "RC HR Screenshot 1 - user reads instructions.png")
   4. Change the Default AI Agent (see: "RC HR Screenshot 2 - default AI Agent.png")
   5. The user has to somehow know that they're using the default AI agent, and they need to use the dropdown to the proper HR Agent "HeberBot" (see: RC HR Screenshot 3 - Dropdown to proper Agent.png)
   6. then finally type their question.

   I would love for this to be simplified somehow. Can you suggest other ways, or let me know if there's something that box has planned to simplify this? The best outcome would be: I would love for my user to go to the HR site, and type questions to the correct AI Agent.

   So I guess this request can be broken down to 2 technical asks:
   1. Embed Box AI Agents/chatboxes directly into sharepoint.
   2. Allow admins to assign specific AI Agents to specific Box Hubs. ( For example, my HR agent to my HR document hub. And inherantly disallow the default Box AI agent, or other AI Agents)

   Hi there! I'm trying to make the power of Box AI accessible to my users. Right now the best thing would be to give them a chatbot to read HR documents, on our Intranet in Sharepoint.

   I would love to be able to embed ONLY the Agent into Sharepoint, but so far we can only embed the Box Hub. Therefore if my user wants to ask about their HR benifits, my user has to:
   1. Go to the HR Sharepoint Site (where they normally find info on employee benefits, etc.)
   2. Unlock the blue/white Box Cloud image (see: "RC HR… more

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   0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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5. Allow Multiple Enterprise IDs (EIDs) to be Defined as a Single Internal Organization (Tenant Federation)

   For security or operational reasons, it is common for a single enterprise to operate multiple Box tenants. However, when an organization's internal user scope ("company") is defined by its Enterprise ID (EID), users from these separate-but-related tenants are treated as external collaborators.

   This creates significant problems and reduces usability:

   Shared Link Restrictions: Users from a related tenant cannot access links shared with the "People in your company" permission level.

   Group Collaboration Issues: It is not possible to invite groups from a related tenant to collaborate on content.

   Reduced Security and Convenience: Collaborators from related tenants are flagged as "external," which can trigger stricter security policies (e.g., via Box Shield) and create unnecessary friction for users who are, in reality, internal employees.

   These limitations force administrators to use less secure sharing methods or manage a complex web of individual invitations, undermining the benefits of having separate tenants in the first place.

   Proposed Solution
   Develop a feature that allows administrators to designate other specific Enterprise IDs as part of their internal organization.

   This "Tenant Federation" or "Trusted EID List" would enable all users across the federated tenants to be treated as a single "company." By implementing this, the following would be possible:

   Users from trusted tenants could seamlessly access "People in your company" shared links.

   Collaboration invitations could be extended to user groups across all federated tenants.

   Security and governance policies (like those in Box Shield) could be applied consistently to all users within the true organizational boundary, removing the "external collaborator" status for trusted colleagues.

   This would provide a secure and efficient way to manage collaboration across the complex structures of modern enterprises.

   For security or operational reasons, it is common for a single enterprise to operate multiple Box tenants. However, when an organization's internal user scope ("company") is defined by its Enterprise ID (EID), users from these separate-but-related tenants are treated as external collaborators.

   This creates significant problems and reduces usability:

   Shared Link Restrictions: Users from a related tenant cannot access links shared with the "People in your company" permission level.

   Group Collaboration Issues: It is not possible to invite groups from a related tenant to collaborate on content.

   Reduced Security and Convenience: Collaborators from related tenants are flagged as "external," which… more

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   0 comments  ·  Admin Console  ·  Edit…  ·  Delete…  ·  Admin →
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6. Allow Custom Domain Email Addresses for Service Accounts and App Users

   Service Accounts and App Users are automatically assigned an email address with the @boxdevedition.com domain. This becomes problematic when a company's collaboration settings define internal users by their own corporate domain (e.g., example.com).

   Under this configuration, if a shared link's access level is set to "People in your company," the Service Accounts and App Users are treated as external users because their @boxdevedition.com email does not match the company's domain. Consequently, they are blocked from accessing these internal-only links, which hinders automated workflows and API-based processes.

   Proposed Solution
   Introduce a feature that allows administrators to change the assigned @boxdevedition.com email address for Service Accounts and App Users to an email address under a domain owned and verified by their company.

   By enabling this change, these accounts would be correctly identified as internal users within the tenant. This would ensure they can successfully access shared links restricted to "People in your company," allowing for seamless and secure integration with internal automated processes.

   Service Accounts and App Users are automatically assigned an email address with the @boxdevedition.com domain. This becomes problematic when a company's collaboration settings define internal users by their own corporate domain (e.g., example.com).

   Under this configuration, if a shared link's access level is set to "People in your company," the Service Accounts and App Users are treated as external users because their @boxdevedition.com email does not match the company's domain. Consequently, they are blocked from accessing these internal-only links, which hinders automated workflows and API-based processes.

   Proposed Solution
   Introduce a feature that allows administrators to change the assigned @boxdevedition.com email… more

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   0 comments  ·  Developer Platform  ·  Edit…  ·  Delete…  ·  Admin →
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7. Request for control over shared links for company users

   In order to share content quickly and securely with certain company users, we would like to request the following features

   ・Allow passwords to be set on shared links even when they are addressed to company users.

   ・Allow tenant default values for shared link expiration to be configured specifically for “company users.”

   【In Japanese】
   ＜タイトル＞
   会社ユーザー向け共有リンクの制御についての要望

   ＜本文＞
   会社のユーザーの一部に対して高速かつ安全にコンテンツを共有するため、以下の機能を希望します。

   ・会社のユーザー宛の共有リンクにもパスワードを設定できるようにしてほしい。

   ・共有リンクの有効期限のデフォルト設定について、「会社のユーザー」に限定したテナントデフォルト値を設定できるようにしてほしい。

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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8. Please eliminate the need to log in and out when updating the app

   When updating the app or fixing issues, we would like to avoid requiring users to log in and out whenever possible. For administrators, it is burdensome to notify employees about changes that need to be reflected.

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   0 comments  ·  Mobile  ·  Delete…  ·  Admin →
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9. Hubs - Add ability to arrange sections horizontally

   Will there eventually be an opportunity to arrange sections horizontally in the future? Thinking more like a canvas for a dashboard.

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   on roadmap  ·  2 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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10. Ability to create private subfolders in Parent folders, and limit Parent-level collaborators from accessing the private subfolder.

    Ability to create private subfolders in Parent folders, and limit Parent-level collaborators from accessing the private subfolder. Only added collaborators should be able to work in that subfolder.

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    0 comments  ·  Users and Groups  ·  Delete…  ·  Admin →
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11. Add a variable to assign a unique number when renaming a file with BoxRelay

    I would like you to add a variable that allows the signed file to be given a numbered name when multiple people sign the same file by setting up a Relay triggered by Box Sign.
    -in Japanese-
    Box SignをトリガーにRelayを組んで複数人が同じファイルに署名した場合に、署名したファイルに採番した名前を付けられるような変数を追加してほしい。

    2 votes

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    0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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12. Box Shield: "Read Only" Security Control setting

    In Box Shield, add a Security Control setting that locks the folder and effectively puts the folder in a read-only mode, disallowing edits and uploads, no matter what the collaborators' permission levels are (except Admin, obviously).

    This way, it's possible to give users a "lower" permission level to a subfolder without affecting their elevated permissions in the parent folder.

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    0 comments  ·  Shield  ·  Delete…  ·  Admin →
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13. Support DocuWorks(.xdw) for opening

    I often use DocuWorks(.xdw) files, so I'd like to be able to open them directly from the Box browser.

    -in Japanese-
    DocuWorks(.xdw) のファイルを利用する機会が多いため、Boxのブラウザ上から直接開けるようにしてほしい。

    6 votes

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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14. Expire shared links for external users, but not internal employees

    When employees use shared links to exchange sensitive data with clients, we set them to expire for security reasons. However, when we later encounter a shared link within an internal email or slack message, we can no longer see what it linked to. We could go run a report to find out, but that would be a support ticket. It would be much better if shared links could just continue working for employees (if they are permitted direct access) even after they have expired for external users.

    Before link expiration, content is accessible to anybody internal or external who has the link - if that's how the link was set up.

    After link expiration, content would still be accessible to internal users only if they already have access to the content. So after link expiration, no additional access is granted - just the ability to access something using an expired link as well as at its regular URL.

    If an employee has access to content, for us there is normally for us no reason that they should not be able to access that content via an expired shared link if they are logged in.

    This should be a setting in "Shared Link Settings" dialog.
    Also in Enterprise settings, Content & Sharing->Auto-Expiration ability to control a default of on or off for this feature.

    Related, but insufficient for this use case:
    - 35982223-shared-link-lookup-tool
    - 36107317-separate-shared-links-for-internal-and-external-us
    - 49706036-expired-shared-link-lookup-for-admins
    - 48809945-decode-expired-box-links
    - 35982223-shared-link-lookup-tool

    When employees use shared links to exchange sensitive data with clients, we set them to expire for security reasons. However, when we later encounter a shared link within an internal email or slack message, we can no longer see what it linked to. We could go run a report to find out, but that would be a support ticket. It would be much better if shared links could just continue working for employees (if they are permitted direct access) even after they have expired for external users.

    Before link expiration, content is accessible to anybody internal or external who has… more

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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15. Envelope support

    At present box sign doesn't support envelope feature. Like adobe esign api or docusign api. I can request an agreement or an envelope to a set of users and their sign fields mapped in the entire document .

    Box at present considers the signature field per document only. This is an essential piece to complete against adobe esign api or docusign api.

    From pricing perspective box can introduce a special pricing for this as well.

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    0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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16. I want to change the display position of the BoxAI button on the preview screen.

    I understand that in the current settings, BoxAI buttons are displayed in the top right and at the beginning of the right sidebar when a document is opened.
    I would like to be able to change the position of the top right button and the display order in the sidebar (I want it to be displayed at the bottom).

    現在の設定ではドキュメントを開いた際に右上と右側サイドバーの先頭にBoxAIのボタンが表示されると認識している。
    この右上のボタンの位置や、サイドバーの表示順（一番下に表示させたいと考えている）を変更できるようにしてほしい。

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    0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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17. Sorting & Tagging

    I’ve encountered a few issues with Box.com and it’s impeding on my performance.

    When creating folders the system by default sorts by the latest folder accessed. Clicking on “NAME” to resort by folder structure is time consuming.

    Also, I was told the Box desktop app was a good alternative to Box.com. All was well until I stumbled upon a design flaw when tagging a folder on the desktop app vs Box.com
    I use a Mac and tag using their colour coding system. Unfortunately, Box.com does not support said feature so the tags are only visible on my laptop.

    Since there’s no sync’d tagging on BOX.com via the Box app, my co-workers cannot see which folders I’ve tagged as having contents. And there’s no tagging on Box.com that can be seen on the desktop mirror.

    These are simple programming fixes. But huge annoyances.

    I’ve encountered a few issues with Box.com and it’s impeding on my performance.

    When creating folders the system by default sorts by the latest folder accessed. Clicking on “NAME” to resort by folder structure is time consuming.

    Also, I was told the Box desktop app was a good alternative to Box.com. All was well until I stumbled upon a design flaw when tagging a folder on the desktop app vs Box.com
    I use a Mac and tag using their colour coding system. Unfortunately, Box.com does not support said feature so the tags are only visible on my laptop.

    Since there’s… more

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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18. Perform two-factor authentication on the Box mobile app

    Users cannot configure two-factor authentication from the Box Mobile app.
    It is necessary to configure settings from a PC, so users who do not normally use a PC for their daily tasks need to be provided with an environment where they can use a PC individually.
    Since it is very time-consuming, I would like to be able to set up two-factor authentication from the Box Mobile app as well.
    -in Japanese-
    ユーザーはBox Mobileアプリから2段階認証の設定をすることができません。PCから設定を行う必要があり、通常業務でPCを使わないユーザーは個別にPCを利用できる環境を用意しなくてはいけません。非常に手間がかかるので、Box Mobileアプリからも2段階認証の設定ができるようにしてほしい。

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    0 comments  ·  Mobile  ·  Delete…  ·  Admin →
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19. 列幅が狭く、変更を固定できない。The column width is abnormally narrow, and changes cannot be fixed.

    BOXドライブをエクスプローラ上で開いたときにファイル名の欄が異常に狭い状態で表示され、手動で直したり幅を再設定しても自動で狭い幅に戻されてしまいます。非常に使い勝手が悪いです。数年前からある不具合で多くの人が報告しているのに、いまだに修正されていないことにも驚きます。

    When opening BOX Drive in Explorer, the file name column displays abnormally narrow.
    Even if I manually adjust it or reset the width, it automatically reverts to the narrow width. This is extremely inconvenient.
    I'm also surprised that this bug has existed for years, has been reported by many people, and still hasn't been fixed.
    -Translated by DeepL

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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20. Mouse Drag + Option to copy/duplicate an element.

    Most tools like Powerpoint, Google Slides, Figma, FigJam, Miro , etc. support holding a key and drag an element to create a copy. This the fastest way to copy elements around the page such as to create copies of post-its, squares, etc. In Box canvas, I can pick an item, copy and paste and then I have to select the copied item and move it to where I want. Drag copying does all that in one motion.

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    0 comments  ·  Box Canvas  ·  Delete…  ·  Admin →
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