10128 results found

1. Initiating Box Sign Requests from AppUser Accounts or Specific Folders

   Currently, our firm does not allocate storage space to individual Box user accounts. Instead, we manage storage through AppUser accounts, structured around client matter–centric accounts and folders.

   During testing of Box Sign, we observed that sign requests are initiated from individual user accounts, resulting in the creation of a ‘My Signed Documents’ folder within each user’s storage. This approach necessitates allocating storage to individual user accounts for the saving of signed documents, which is inconsistent with our firm’s storage model.

   Would it be possible to enhance Box Sign so that the signing process can be initiated from a selected AppUser account or a specified matter–centric folder, rather than defaulting to an individual user account? This would allow signed documents to be stored in the relevant client matter workspace, aligning with our storage and information governance policies.

   Currently, our firm does not allocate storage space to individual Box user accounts. Instead, we manage storage through AppUser accounts, structured around client matter–centric accounts and folders.

   During testing of Box Sign, we observed that sign requests are initiated from individual user accounts, resulting in the creation of a ‘My Signed Documents’ folder within each user’s storage. This approach necessitates allocating storage to individual user accounts for the saving of signed documents, which is inconsistent with our firm’s storage model.

   Would it be possible to enhance Box Sign so that the signing process can be initiated from a selected AppUser… more

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   0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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2. Expired Shared Link lookup for Admins

   Problem: Admins often need to do investigation of files stored in Box and all they have to go off of is the file/folder's shared link.

   Many times, users are reaching out to Technical Support because a Shared Link is Expired.

   Key Features:
   -Provide ability to enter an Expired shared link (standard or vanity URL)
   -Information returned after searching:
   -File/folder name
   -File/folder owner
   -File/folder location (Owner -> Folder hierarchy)
   -Status (whether the file/folder has been deleted or not)
   -Admin-level 'delete' (ability for the admin to delete the file on the spot)

   CSM filing on behalf of customer

   14 votes

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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3. Request for an option to enable or disable email notifications when sharing a Hub

   When sharing a Hub, I would like to be able to choose whether or not to send an email to the person I invited.
   This is because users are not used to receiving notification emails from Box and might perceive them as spam, which would prevent unnecessary inquiries from being made to the IT department.
   The addition of the Hub will be announced separately on the portal site, so I would like the Hub to be quietly added to the Hubs menu.

   2 votes

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   0 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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4. AI Agent model fallback

   There are times when a specific AI provider has outages or inconsistencies in service, leading to degraded Box AI Agent performance. It would be good to be able to specify a fallback model in the event of elevated errors to ensure the agent continues to function.

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   0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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5. Users should know what they are exposing outside

   Is it possible to have a simple page accessible by a user, to get :
   - all the shared links he has created (especially open links accessible by anyone outside, with or without password and expirity date)
   - and old outside collaborations (with Box accounts needed)
   ?

   A lot of users create collaboration and shared links, and many months or years later they don't remember that these parameters are still in place (even if they don't work anymore with those external users).
   It is a breach of security, exposing data outside of our company without knowing it (unless we dig in Box reports which takes a long time for admins, and does not inform and responsibilize users).

   Is it possible to have a simple page accessible by a user, to get :
   - all the shared links he has created (especially open links accessible by anyone outside, with or without password and expirity date)
   - and old outside collaborations (with Box accounts needed)
   ?

   A lot of users create collaboration and shared links, and many months or years later they don't remember that these parameters are still in place (even if they don't work anymore with those external users).
   It is a breach of security, exposing data outside of our company without knowing it (unless we dig… more

   5 votes

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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6. Improve tenant-wide search function in Content Manager

   It is helpful to be able to perform a tenant-wide search where only the content name, or part of it, is known. In the old Content Manager UI, searching by content name without any additional filters yielded much better results than the new Content Manager UI. In the previous UI, a folder or file with the most keywords matching would surface to the top of the results list. In the new UI, even if the content does exist somewhere, without using additional filters to narrow the search, often times irrelevant content is surfaced. Even selecting simple things, like whether it's a file or a folder, or the type of file it is, does not improve the relevance of the results. The added filters in the new UI are very helpful when you know where you're looking for something (ex: what user owns it), but not so helpful for a broad search.

   It is helpful to be able to perform a tenant-wide search where only the content name, or part of it, is known. In the old Content Manager UI, searching by content name without any additional filters yielded much better results than the new Content Manager UI. In the previous UI, a folder or file with the most keywords matching would surface to the top of the results list. In the new UI, even if the content does exist somewhere, without using additional filters to narrow the search, often times irrelevant content is surfaced. Even selecting simple things, like whether it's… more

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   0 comments  ·  Content Manager  ·  Delete…  ·  Admin →
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7. Add collaborators as viewers/uploaders

   I have created a workflow to apply to files that need signatures and approvals. If all I needed was approvals, automatically adding the assignees as viewers is fine. I need signatures as well so it would be nice to choose to add the assignees automatically as viewers/uploaders so they can also sign the document.

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   0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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8. Unmanaged User feature should be more prominent (UX tweak)

   It would be helpful if the Unmanaged Users management feature was more prominent. when trying to add a new managed user, if a matching unmanaged user already exists, an error is displayed and no other information given. I had to fumble to figure out why, partly because the feature isn't obvious. Suggestion: change the External Users tab name to External & Unmanaged Users, and add an Unmanaged Users button next to External users. Or, simply display them all but with the unmanaged users highlighted somehow. It is non-intuitive partly because external is interpreted as 'non-company domain'. So there wasn't the presumption that unmanaged users would be found under the external users tab.

   It would be helpful if the Unmanaged Users management feature was more prominent. when trying to add a new managed user, if a matching unmanaged user already exists, an error is displayed and no other information given. I had to fumble to figure out why, partly because the feature isn't obvious. Suggestion: change the External Users tab name to External & Unmanaged Users, and add an Unmanaged Users button next to External users. Or, simply display them all but with the unmanaged users highlighted somehow. It is non-intuitive partly because external is interpreted as 'non-company domain'. So there wasn't the… more

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   0 comments  ·  Users and Groups  ·  Delete…  ·  Admin →
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9. built-in feature to insert blank page into existing template & automatically shift remaining pages & fields while preserving exact placement

   Please add a built-in feature that lets you insert a blank page into an existing template and automatically shift all remaining pages and fields down while preserving their exact placement.

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   not planned  ·  0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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10. Assign Relay attribute to service account or Box

    As Admin, I created a Relay for a specific team with less exposure and familiarity with Box. When folders are created in this Relay, and files are renamed and moved into those folders, I am listed as the user who "last updated" these folders/files. But questions arise as these are sensitive documents and the real owners are surprised to see my name associated to them.

    It would be great if I could attribute Relay actions to Box, or to a service account, so that it's clear that I personally haven't altered the documents, for audit purposes.

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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11. Online Collaboration Breaks Functionality

    If you accidentally open any file in online Microsoft office, you can no longer delete the file or open it locally because it will be forever stuck in "online collaboration mode". This is MADDENING behavior because the only apparent way to undo this is to copy the original file to another folder and delete the original folder with the original document that is now locked in document purgatory. Box should NEVER lose ownership of the file, even if its opened in online MS office.

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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12. Add tag support for OSX files in Box Drive

    File color labels (tags) in OSX do not work on Box Drive.

    Competing cloud storage platforms (like Dropbox) easily handle this.

    In a MacOS team production workflow, tags are essential for production processes. Labels allow effortless communication to other team members on the status of file production. This is an industry-standard way of working which is totally broken in Box Drive.

    Please review the many MANY past requests for this feature in these forums. It is a long-standing issue that deserves attention!

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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13. box for slack:Image preview is not displayed in Slack Canvas

    When using the Box+Slack integration, if I paste an image into Slack Canvas, no preview is displayed, only the file name is displayed. This is different from Slack messages.
    Request:A preview of the image is displayed in Slack Canvas as well.

    •  

    26 votes

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    1 comment  ·  Partner Integrations  ·  Delete…  ·  Admin →
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    researching  ·  AdminMarek Podgórski (Admin, Box) responded

    Currently this is not supported on Slack side.

14. Consider making sections of a Box Hub linkable so you can share a specific section with a user’s instead of the entire hub.

    It would helpful to make specific areas of a Hub linkable to highlight specific sections. Thank you.

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    0 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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15. Retention policies should lift automatically even if disposition action is set to "none"

    Retention policies should be lifted automatically at the end of the retention period. Currently, if the disposition action is set to "none" the folder will not be released from the policy even though the folder will be able to be deleted. This is very confusing and requires manual work on the admin's part to determine if the retention period is up on a folder and if it is able to be deleted.

    https://support.box.com/hc/en-us/articles/1500007168782-Governance-Settings#:~:text=Select%20from%3A-,None,-to%20have%20nothing

    Alternately, build retention as a trigger into Relay/Workflows as mentioned in a different idea so that the Relay can automatically take the folder out of retention when the period is up.

    Retention policies should be lifted automatically at the end of the retention period. Currently, if the disposition action is set to "none" the folder will not be released from the policy even though the folder will be able to be deleted. This is very confusing and requires manual work on the admin's part to determine if the retention period is up on a folder and if it is able to be deleted.

    https://support.box.com/hc/en-us/articles/1500007168782-Governance-Settings#:~:text=Select%20from%3A-,None,-to%20have%20nothing

    Alternately, build retention as a trigger into Relay/Workflows as mentioned in a different idea so that the Relay can automatically take the folder out of retention when… more

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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16. Strikethrough check boxes!!

    PLEASE bring back strikethrough checkboxes for Box Note!! New change makes it more difficult to see which items have been completed -- especially for anyone with vision problems or those using computers/monitors with lower contrast

    2 votes

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    not planned  ·  1 comment  ·  Box Notes  ·  Delete…  ·  Admin →
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17. Cannot permanently delete a file with a retention policy before its expiration date (immediately)

    Please enable immediate deletion for files that have a retention policy set for a specific period.

    Additionally, there is an issue where files remain accessible via shared links until the retention policy period expires, so we would like to request implementation of a feature that disables shared links for items that meet specific conditions.
    ＝＝＝
    特定期間のリテンションポリシーが設定されたファイルに対し、即時削除が行なえるようにしてください。
    また、リテンションポリシーの期間満了までの間、共有リンクからアクセスできてしまう問題が発生していますので、特定の条件をもとに条件を満たしたアイテムの共有リンクを無効化する機能の実装を希望します。

    2 votes

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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18. Feature to Search Including Past Versions with Box AI

    Box AI for Document can only provide answers from the latest version of the stored content.
    For example, if someone other than yourself updates a document you created the previous day, you would need to manually open each version of the file and visually check for changes, which is time-consuming and may lead to missing unnoticed changes. It would be convenient if Box AI could extract only the sections with changes by comparing with past versions.

    We would like to see an enhancement in the AI's capabilities to retrieve data from past histories and provide answers.
    In that case, it would be user-friendly if users could switch between including past data or considering only the latest data when asking questions to Box AI.

    【Box AIで過去バージョンを含めて検索できる機能】

    Box AI for Documentは格納されているコンテンツの最新版からしか回答を得ることができません。
    例えば、前日に作った資料を自分以外の誰かが更新した場合、バージョン違いのファイルをそれぞれ開いて目視で確認する必要があり、時間もかかり、変更点に気づかず見逃してしまうこともあります。過去バージョンと比較し、変更があった箇所だけBox AIで抜き出すことができると便利です。

    過去履歴からもデータを取得し、回答が得られるAIの機能の強化をしてほしいです。
    その際、ユーザーが自分で過去のデータを含めるか、最新データのみで考えるかをBox AIへの質問画面で切り替えて使えるようにできたらだれもが使いやすいと思います。

    Box AI for Document can only provide answers from the latest version of the stored content.
    For example, if someone other than yourself updates a document you created the previous day, you would need to manually open each version of the file and visually check for changes, which is time-consuming and may lead to missing unnoticed changes. It would be convenient if Box AI could extract only the sections with changes by comparing with past versions.

    We would like to see an enhancement in the AI's capabilities to retrieve data from past histories and provide answers.
    In that case, it… more

    20 votes

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    researching  ·  0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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19. Filter on multiple text values in text data type

    Currently, a metadata field needs to already be a multiselect to use the Match Any to allow form multiple match cases for a given metadata field. If the data type is a text field you and only match on one value.

    Essential, we would like to be able to create an OR conditional match on multiple values for a text field when querying metadata in a Box App View.

    4 votes

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    1 comment  ·  Box Apps  ·  Delete…  ·  Admin →
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    under consideration  ·  AdminAnonymous (Admin, Box) responded

    Please note that filtering by multiple text values across all the metadata is already possible in Box Apps, either with the Natural Language Query (https://support.box.com/hc/en-us/articles/48755807432211-AI-powered-search-and-filtering-in-Box-Apps) or using "OR" in the keyword search.

20. langauage

    the language display is still in japanese even though i already set it to english at login page

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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