834 results found

1. Enhancement of Management Console Features for Tracking Item Counts in Folders

   While the Box management console allows us to check the data usage capacity, we would like to request the implementation of a feature that enables us to view the number of items in each folder. Although Box can be utilized with unlimited data capacity, we have been advised by Box that behavior may become unstable if the item count in any root folder exceeds 10 million items.

   Given this situation, it would be greatly beneficial to enrich the administrative functionalities on the management console. We would like to see features such as displaying the “current item count” for each root folder, “predicted future item count” calculated by AI based on past growth rates, and “alerts” for when the number of items is nearing 10 million.

   We look forward to your support in this matter, and thank you in advance for your attention to these requests.

   Best regards,

   While the Box management console allows us to check the data usage capacity, we would like to request the implementation of a feature that enables us to view the number of items in each folder. Although Box can be utilized with unlimited data capacity, we have been advised by Box that behavior may become unstable if the item count in any root folder exceeds 10 million items.

   Given this situation, it would be greatly beneficial to enrich the administrative functionalities on the management console. We would like to see features such as displaying the “current item count” for each root… more

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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2. My folder has disappeared on 25th Feb

   For some reason my folder called "NewCo spin-off" has disappeared on 25th of Feb. I talked with IBM support for 2 hours, the girl said that she will raise a ticket but she didn't. Below is the chat. Can you please investigate this issue - why did it happen? People were using it and all of them ask me where the data is.

   Advisor [Kathlyn]
   Hi, thanks for contacting Win10 support in Beijing, This is Kathlyn, Please allow me few moments to read over your inquiry and create a support ticket for you.
   11:00:12 AM
   Tatiana.Gonchar@ibm.com
   Hello, Kathlyn. I was the co-owner of the box folder I am looking for and my trash bin is empty. This folder disappeared. Other people in my team also lost access to it. Can you investigate it?
   11:01:35 AM
   Advisor [Kathlyn]
   Hi Tatiana, Good dya.
   11:02:21 AM
   *day
   11:02:25 AM
   thanks for your info.
   11:02:33 AM
   when did you realized the folder is missing
   11:02:49 AM
   Tatiana.Gonchar@ibm.com
   today in the morning, about an hour ago I work in GMT+3 time zone. Yesterday late I worked with it.
   11:06:02 AM
   Advisor [Kathlyn]
   btw, have you checked with owner
   11:06:45 AM
   if the box folder was deleted it will be sent notification
   11:07:13 AM
   Tatiana.Gonchar@ibm.com
   I was the owner. I didn't get any notifications
   11:14:35 AM
   Advisor [Kathlyn]
   okay got it
   11:15:02 AM
   i will gather the info and escalate to box team for help
   11:15:18 AM
   Tatiana.Gonchar@ibm.com
   thanks
   11:15:51 AM
   Advisor [Kathlyn]
   Hi Tatiana, have you search the folder name on the whole box
   11:21:15 AM
   not sure if it was removed by accidentally
   11:21:56 AM
   Tatiana.Gonchar@ibm.com
   it does not find any folders if I look for 'NewCo' I have a shared link I created for this folder ibm.ent.box.com/folder/131247563316 - it does not find anything
   11:25:54 AM
   As far as I remember the folder name was 'NewCo spin-off'. Anyway the word NewCo was present.
   11:26:43 AM
   there are no folders with such a name
   11:26:58 AM
   Advisor [Kathlyn]
   did the folder was renamed by some editor
   11:27:17 AM
   Tatiana.Gonchar@ibm.com
   not sure - 80% of the editors are in my team and nobody of them renamed it
   11:28:42 AM
   I had a link to a file in this folder now it says that the shared folder link was removed or inaccessible for me ibm.ent.box.com/s/nuga2q0aio90xiuwq7w8pqg90f1bm1ph
   11:29:15 AM
   Advisor [Kathlyn]
   so normally you access via the link?
   11:29:53 AM
   i tried to access but it says This shared file or folder link has been removed or is unavailable to you.
   11:30:33 AM
   Tatiana.Gonchar@ibm.com
   I coud access either via link or just by logging into my box - this was the only folder I had access to and it displayed on my home page
   11:30:38 AM
   I posted those links to our busy manager who says he has thousand of folders
   11:31:16 AM
   just in case if you have links - maybe it can help search the folder
   11:32:40 AM
   Advisor [Kathlyn]
   may i remote in your laptop and have a check pls.
   11:33:34 AM
   Tatiana.Gonchar@ibm.com
   yes
   11:33:51 AM
   I have it open in my firefox browser
   11:34:27 AM
   Advisor [Kathlyn]
   This shared file or folder link has been removed or is unavailable to you.
   11:34:34 AM
   sorry... you may access in this link and submit the session form
   11:34:50 AM
   (ibm.webex.com/ibm/sc30/t.php?MTID=se81644689fdd4bd7ade75ff39830a04e)
   11:34:50 AM
   okay i can see yourscreen now
   11:36:51 AM
   Tatiana.Gonchar@ibm.com
   ok
   11:36:58 AM
   Advisor [Kathlyn]
   you may double click the mouse to take control
   11:37:03 AM
   Tatiana.Gonchar@ibm.com
   Ok, I've shown my profile and that when I re-log in I don't see the folders
   11:39:12 AM
   2 files were added by my colleague today - these files previously were in the folder, but she had a local copy of them
   11:39:48 AM
   so, she added them after the folder disappeared
   11:40:13 AM
   also the search does not give any results
   11:40:41 AM
   Advisor [Kathlyn]
   got it.. do you have box drive installed on laptop ?
   11:40:46 AM
   Tatiana.Gonchar@ibm.com
   no
   11:41:02 AM
   I didn't sync what I have on box folders with my local drive
   11:41:41 AM
   with help of a box drive
   11:41:49 AM
   I don't have it
   11:41:59 AM
   Advisor [Kathlyn]
   okay
   11:42:14 AM
   Tatiana.Gonchar@ibm.com
   I just dropped the files from my explorer
   11:42:16 AM
   if I needed
   11:42:22 AM
   and I also edited them right in folder
   11:42:34 AM
   Advisor [Kathlyn]
   Thanks for your clarification. well note
   11:42:54 AM
   then i will disconnect the remote session and get my smes approval to escalate the issue
   11:43:30 AM
   Tatiana.Gonchar@ibm.com
   ok, thanks
   11:43:38 AM
   Advisor [Kathlyn]
   Hi Tatiana, the ticket has been escalate
   12:01:47 PM
   box team will help you check backside
   12:01:55 PM
   Tatiana.Gonchar@ibm.com
   ok, thanks
   12:02:00 PM
   Advisor [Kathlyn]
   my pleasure~
   12:02:08 PM
   you have a nice day and stay safe
   12:02:16 PM
   Help@IBM
   The chat session has been closed.
   12:04:42 PM
   

   For some reason my folder called "NewCo spin-off" has disappeared on 25th of Feb. I talked with IBM support for 2 hours, the girl said that she will raise a ticket but she didn't. Below is the chat. Can you please investigate this issue - why did it happen? People were using it and all of them ask me where the data is.

   Advisor [Kathlyn]
   Hi, thanks for contacting Win10 support in Beijing, This is Kathlyn, Please allow me few moments to read over your inquiry and create a support ticket for you.
   11:00:12 AM
   Tatiana.Gonchar@ibm.com
   Hello, Kathlyn. I was

   … more
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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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3. opt out of batch email notifications

   Send individual emails for every trigger

   2 votes

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   not planned  ·  0 comments  ·  Web App  ·  Delete…  ·  Admin →
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4. Mute all folder notifications via API
   3 votes

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   delivered  ·  0 comments  ·  Web App  ·  Delete…  ·  Admin →

5. Suppress Notifications for Email upload to Folder
   2 votes

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   not planned  ·  0 comments  ·  Web App  ·  Delete…  ·  Admin →
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6. Forced termination of suspicious outbound collaboration

   We request implementation of a method for administrators to forcibly cancel invitations received by users under their management.

   While outbound collaboration in Box is free and convenient, it is also highly dangerous.
   It can be exploited by attackers seeking to misplace files or spread malicious files by sending invitations, or by employees planning to leave who receive invitations from their personal accounts to extract information.

   While inbound collaboration allows logging, outbound collaboration does not even permit this, leaving administrators virtually powerless.

   Currently, administrators can only take the following two actions against these highly dangerous behaviors:
   ① Control “future” outbound collaboration via Box Governance domain whitelisting
   ② Generate a list of outbound collaborations via reports

   Option ① cannot address outbound collaborations that have already occurred.
   Option ② only allows for advisory notifications to the affected users.

   Implementation of a response method for cases where your company's users have already been invited is required.
   At the very least, please enable the output of collaboration IDs in the outbound collaboration report. With this alone, you can use the API to revoke access.

   We request implementation of a method for administrators to forcibly cancel invitations received by users under their management.

   While outbound collaboration in Box is free and convenient, it is also highly dangerous.
   It can be exploited by attackers seeking to misplace files or spread malicious files by sending invitations, or by employees planning to leave who receive invitations from their personal accounts to extract information.

   While inbound collaboration allows logging, outbound collaboration does not even permit this, leaving administrators virtually powerless.

   Currently, administrators can only take the following two actions against these highly dangerous behaviors:
   ① Control “future” outbound collaboration… more

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7. Box for EMM should support push notifications
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   0 comments  ·  Mobile  ·  Delete…  ·  Admin →
   delivered  ·  Adminkmakmuri (Product Manager, Box) responded

   Box for EMM push notifications are supported, and we are planning on making the notifications more robust and contained within a notification center in 2019.

8. Allow secondary email address receive email notifications
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   not planned  ·  0 comments  ·  Web App  ·  Delete…  ·  Admin →
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9. Feature that allows sending emails only to specific collaborator

   We are inviting multiple users from different departments to specific folders.
   In our operations, we wish to notify specific users within the department about a regulation revision. However, the current system only allows sending notifications to all collaborators, making it impossible to target only specific users.
   We request the implementation of this feature to enhance convenience.

   所属先が異なる複数のユーザーを特定のフォルダに招待してます。
   業務の中で、一部の事業部内のユーザー向けに規定改定を周知したいと考えていますが、現時点でコラボレータ全員に送信する機能のみとなり、一部のユーザーのみに絞ることができません。
   利便性向上のため本機能の実現を希望します。

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   0 comments  ·  Notifications  ·  Delete…  ·  Admin →
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10. Implement consistent error message for Box Preview across all file types

    Facing some issue in displaying the preview for password protected files

    Due to which we are unable to specify product standard error message to the consumers.

    Please find the below description in details and attached.

    Actual

    When a user tries to preview a password-protected Excel,Word,odt and pdf document.

    The error message are inconsistent across all the file types

    ODT
    "We're sorry, the preview didn't load. Please refresh the page."
    DOCX
    "We're sorry, the preview didn't load. Please refresh the page."
    Excel
    "We're sorry, the preview didn't load. Please re-load the file or contact Box Support."
    PDF
    "We’re sorry, the preview didn’t load. This document may be protected."

    Expected

    When a user tries to preview a password-protected Excel,Word,odt and pdf document.

    The error message should be consitant across all the file types

    ODT
    "We’re sorry, the preview didn’t load. This document may be protected."
    DOCX
    "We’re sorry, the preview didn’t load. This document may be protected."
    Excel
    "We’re sorry, the preview didn’t load. This document may be protected."
    PDF
    "We’re sorry, the preview didn’t load. This document may be protected."

    Thanks and Regards,
    Arun

    Facing some issue in displaying the preview for password protected files

    Due to which we are unable to specify product standard error message to the consumers.

    Please find the below description in details and attached.

    Actual

    When a user tries to preview a password-protected Excel,Word,odt and pdf document.

    The error message are inconsistent across all the file types

    ODT
    "We're sorry, the preview didn't load. Please refresh the page."
    DOCX
    "We're sorry, the preview didn't load. Please refresh the page."
    Excel
    "We're sorry, the preview didn't load. Please re-load the file or contact Box Support."
    PDF
    "We’re sorry, the preview… more

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    1 comment  ·  Preview  ·  Delete…  ·  Admin →
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11. Notifications on mass downloads different by groups/departments

    Certain departments within the company need to download a lot of information, while it would be unusual for other departments to have downloaded more than a few files.

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    not planned  ·  0 comments  ·  Governance  ·  Delete…  ·  Admin →
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12. Disable email notifications to end users for virus scanning
    2 votes

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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    not planned  ·  AdminAnonymous (Product Director, or Executive, Box) responded

    While we like this idea, it is not currently planned at this time.

13. Option for email notifications for new versions of files
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14. Add ability to eliminate automated notifications for email-enabled folders
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    not planned  ·  dfisher responded

    This is not planned on our roadmap.

15. Ability for admin to manage how email notifications appear for users
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    not planned  ·  0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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16. Add a person's first and last name in the collaborator's email notifications
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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
    delivered  ·  jlee responded

    The user’s first and last name already appears in the collaborator’s email notifications. It may not appear if the user set up her account without adding their first/last name.

17. Change notifications when an edit has been made to a document
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    not planned  ·  0 comments  ·  Web App  ·  Delete…  ·  Admin →
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18. User would like to use RSS to receive notifications instead of emails
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    not planned  ·  janielee responded

    Thanks for your feedback. We’re currently working on improving some of the existing product notification emails in the short and medium term. We will take your feedback into account as we review our overall notification strategy.

19. Have automations recognize the difference in previous actions to prevent repeated notifications
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20. Email notifications for uploads to an email address that is NOT a collaborator
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