9944 results found

1. AI Agent model fallback

   There are times when a specific AI provider has outages or inconsistencies in service, leading to degraded Box AI Agent performance. It would be good to be able to specify a fallback model in the event of elevated errors to ensure the agent continues to function.

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   0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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2. Users should know what they are exposing outside

   Is it possible to have a simple page accessible by a user, to get :
   - all the shared links he has created (especially open links accessible by anyone outside, with or without password and expirity date)
   - and old outside collaborations (with Box accounts needed)
   ?

   A lot of users create collaboration and shared links, and many months or years later they don't remember that these parameters are still in place (even if they don't work anymore with those external users).
   It is a breach of security, exposing data outside of our company without knowing it (unless we dig in Box reports which takes a long time for admins, and does not inform and responsibilize users).

   Is it possible to have a simple page accessible by a user, to get :
   - all the shared links he has created (especially open links accessible by anyone outside, with or without password and expirity date)
   - and old outside collaborations (with Box accounts needed)
   ?

   A lot of users create collaboration and shared links, and many months or years later they don't remember that these parameters are still in place (even if they don't work anymore with those external users).
   It is a breach of security, exposing data outside of our company without knowing it… more

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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3. Improve tenant-wide search function in Content Manager

   It is helpful to be able to perform a tenant-wide search where only the content name, or part of it, is known. In the old Content Manager UI, searching by content name without any additional filters yielded much better results than the new Content Manager UI. In the previous UI, a folder or file with the most keywords matching would surface to the top of the results list. In the new UI, even if the content does exist somewhere, without using additional filters to narrow the search, often times irrelevant content is surfaced. Even selecting simple things, like whether it's a file or a folder, or the type of file it is, does not improve the relevance of the results. The added filters in the new UI are very helpful when you know where you're looking for something (ex: what user owns it), but not so helpful for a broad search.

   It is helpful to be able to perform a tenant-wide search where only the content name, or part of it, is known. In the old Content Manager UI, searching by content name without any additional filters yielded much better results than the new Content Manager UI. In the previous UI, a folder or file with the most keywords matching would surface to the top of the results list. In the new UI, even if the content does exist somewhere, without using additional filters to narrow the search, often times irrelevant content is surfaced. Even selecting simple things, like whether it's… more

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   0 comments  ·  Content Manager  ·  Delete…  ·  Admin →
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4. Add collaborators as viewers/uploaders

   I have created a workflow to apply to files that need signatures and approvals. If all I needed was approvals, automatically adding the assignees as viewers is fine. I need signatures as well so it would be nice to choose to add the assignees automatically as viewers/uploaders so they can also sign the document.

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   0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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5. Unmanaged User feature should be more prominent (UX tweak)

   It would be helpful if the Unmanaged Users management feature was more prominent. when trying to add a new managed user, if a matching unmanaged user already exists, an error is displayed and no other information given. I had to fumble to figure out why, partly because the feature isn't obvious. Suggestion: change the External Users tab name to External & Unmanaged Users, and add an Unmanaged Users button next to External users. Or, simply display them all but with the unmanaged users highlighted somehow. It is non-intuitive partly because external is interpreted as 'non-company domain'. So there wasn't the presumption that unmanaged users would be found under the external users tab.

   It would be helpful if the Unmanaged Users management feature was more prominent. when trying to add a new managed user, if a matching unmanaged user already exists, an error is displayed and no other information given. I had to fumble to figure out why, partly because the feature isn't obvious. Suggestion: change the External Users tab name to External & Unmanaged Users, and add an Unmanaged Users button next to External users. Or, simply display them all but with the unmanaged users highlighted somehow. It is non-intuitive partly because external is interpreted… more

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   0 comments  ·  Users and Groups  ·  Delete…  ·  Admin →
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6. built-in feature to insert blank page into existing template & automatically shift remaining pages & fields while preserving exact placement

   Please add a built-in feature that lets you insert a blank page into an existing template and automatically shift all remaining pages and fields down while preserving their exact placement.

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   not planned  ·  0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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7. Assign Relay attribute to service account or Box

   As Admin, I created a Relay for a specific team with less exposure and familiarity with Box. When folders are created in this Relay, and files are renamed and moved into those folders, I am listed as the user who "last updated" these folders/files. But questions arise as these are sensitive documents and the real owners are surprised to see my name associated to them.

   It would be great if I could attribute Relay actions to Box, or to a service account, so that it's clear that I personally haven't altered the documents, for audit purposes.

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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8. Online Collaboration Breaks Functionality

   If you accidentally open any file in online Microsoft office, you can no longer delete the file or open it locally because it will be forever stuck in "online collaboration mode". This is MADDENING behavior because the only apparent way to undo this is to copy the original file to another folder and delete the original folder with the original document that is now locked in document purgatory. Box should NEVER lose ownership of the file, even if its opened in online MS office.

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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9. Add tag support for OSX files in Box Drive

   File color labels (tags) in OSX do not work on Box Drive.

   Competing cloud storage platforms (like Dropbox) easily handle this.

   In a MacOS team production workflow, tags are essential for production processes. Labels allow effortless communication to other team members on the status of file production. This is an industry-standard way of working which is totally broken in Box Drive.

   Please review the many MANY past requests for this feature in these forums. It is a long-standing issue that deserves attention!

   2 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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10. box for slack:Image preview is not displayed in Slack Canvas

    When using the Box+Slack integration, if I paste an image into Slack Canvas, no preview is displayed, only the file name is displayed. This is different from Slack messages.
    Request:A preview of the image is displayed in Slack Canvas as well.

    •  

    26 votes

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    1 comment  ·  Partner Integrations  ·  Delete…  ·  Admin →
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11. Consider making sections of a Box Hub linkable so you can share a specific section with a user’s instead of the entire hub.

    It would helpful to make specific areas of a Hub linkable to highlight specific sections. Thank you.

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    0 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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12. Retention policies should lift automatically even if disposition action is set to "none"

    Retention policies should be lifted automatically at the end of the retention period. Currently, if the disposition action is set to "none" the folder will not be released from the policy even though the folder will be able to be deleted. This is very confusing and requires manual work on the admin's part to determine if the retention period is up on a folder and if it is able to be deleted.

    https://support.box.com/hc/en-us/articles/1500007168782-Governance-Settings#:~:text=Select%20from%3A-,None,-to%20have%20nothing

    Alternately, build retention as a trigger into Relay/Workflows as mentioned in a different idea so that the Relay can automatically take the folder out of retention when the period is up.

    Retention policies should be lifted automatically at the end of the retention period. Currently, if the disposition action is set to "none" the folder will not be released from the policy even though the folder will be able to be deleted. This is very confusing and requires manual work on the admin's part to determine if the retention period is up on a folder and if it is able to be deleted.

    https://support.box.com/hc/en-us/articles/1500007168782-Governance-Settings#:~:text=Select%20from%3A-,None,-to%20have%20nothing

    Alternately, build retention as a trigger into Relay/Workflows as mentioned in a different idea so that the Relay can automatically take the folder out of retention when… more

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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13. Strikethrough check boxes!!

    PLEASE bring back strikethrough checkboxes for Box Note!! New change makes it more difficult to see which items have been completed -- especially for anyone with vision problems or those using computers/monitors with lower contrast

    2 votes

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    1 comment  ·  Box Notes  ·  Delete…  ·  Admin →
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14. Enhanced Folder Naming for Signature Links

    Current Issue
    When documents are issued via Box Sign signature links, the folders created during storage are named with dates only. We would like the ability to include document-identifying codes or keywords in folder names.

    Current behavior:

    File names are preserved, but folders are subsequently named with dates only
    When signature links are sent to multiple recipients, it becomes difficult to quickly identify which document belongs to which person
    Lack of clear organization makes document management challenging
    Proposed Enhancement
    Folder naming should include:

    Signature recipient's name
    Document-identifying keywords or codes
    Customizable naming conventions
    Business Impact
    This enhancement would significantly improve document organization and retrieval efficiency, especially when managing multiple signature requests simultaneously. It would reduce time spent searching for specific signed documents and improve overall workflow management.

    Use Case
    When sending signature requests to multiple people for the same or different documents, administrators need to quickly identify and locate specific signed documents without having to open each folder to determine its contents.

    Current Issue
    When documents are issued via Box Sign signature links, the folders created during storage are named with dates only. We would like the ability to include document-identifying codes or keywords in folder names.

    Current behavior:

    File names are preserved, but folders are subsequently named with dates only
    When signature links are sent to multiple recipients, it becomes difficult to quickly identify which document belongs to which person
    Lack of clear organization makes document management challenging
    Proposed Enhancement
    Folder naming should include:

    Signature recipient's name
    Document-identifying keywords or codes
    Customizable naming conventions
    Business Impact
    This enhancement would significantly improve… more

    4 votes

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    0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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15. Cannot permanently delete a file with a retention policy before its expiration date (immediately)

    Please enable immediate deletion for files that have a retention policy set for a specific period.

    Additionally, there is an issue where files remain accessible via shared links until the retention policy period expires, so we would like to request implementation of a feature that disables shared links for items that meet specific conditions.
    ＝＝＝
    特定期間のリテンションポリシーが設定されたファイルに対し、即時削除が行なえるようにしてください。
    また、リテンションポリシーの期間満了までの間、共有リンクからアクセスできてしまう問題が発生していますので、特定の条件をもとに条件を満たしたアイテムの共有リンクを無効化する機能の実装を希望します。

    2 votes

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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16. Filter on multiple text values in text data type

    Currently, a metadata field needs to already be a multiselect to use the Match Any to allow form multiple match cases for a given metadata field. If the data type is a text field you and only match on one value.

    Essential, we would like to be able to create an OR conditional match on multiple values for a text field when querying metadata in a Box App View.

    4 votes

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    gathering feedback  ·  1 comment  ·  Box Apps  ·  Delete…  ·  Admin →
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17. langauage

    the language display is still in japanese even though i already set it to english at login page

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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18. Box Drive: Safe Column Width Fixation

    The default column width is too narrow when viewing in Box Drive, and it is not possible to apply column width locking. I would like to request an improvement to this feature.

    14 votes

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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19. Ability to Toggle AI Autofill on Folders via API

    AI Autofill can only be enabled on folders through the Box UI. Having an API endpoint to enable AI Autofill at the folder level so it can be automated during folder provisioning would save a lot of time.

    In our use case, a Salesforce Flow creates a Box folder structure, applies metadata templates, and configures cascade policies. Being able to toggle AI Autofill via API would allow the entire process to run end-to-end without manual steps and avoid maintaining custom AI Extract + metadata upload automation as a workaround.

    1 vote

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    0 comments  ·  Developer Platform  ·  Delete…  ·  Admin →
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20. About the Behavior of the iOS Version of Box for Microsoft Teams

    When attaching a file from Box to a chat in the iOS version of Microsoft Teams using “Upload file” and sending the message, I would like the sent message to display the attached file properly.

    Current behavior:
    
    When performing the above operation, the sent message does not show the attached file. The sender receives an email notification indicating that the chat recipient has accepted collaboration on the file, but the recipient receives no notification. The file simply appears under “All files” for the recipient.
    Meanwhile, on Box, the file is uploaded to the Microsoft Teams Chat Files folder and is already shared with the chat recipient for collaboration.

    (Regarding the above improvement request, we have contacted both Box and Microsoft as a support issue. Although both parties recognize it as a problem that should be addressed, it has not been resolved, which is why we are submitting it here.)

    <<<以下日本語>>>
    iOS版のTeamsのチャットにBoxから「ファイルをアップロード」でファイル添付しメッセージを送信した場合も、送信後のメッセージにファイルが添付されて表示されてほしい。
    現状：上記操作を行なった場合、送信後のメッセージには添付したファイルは表示されず、アップロードした側にはチャット相手がファイルのコラボレーションを承諾した旨のメール通知が来るが、チャット相手には何も通知がなく、「すべてのファイル」配下にファイルが表示される。なお、Box上ではMicrosoft Teams Chat Filesフォルダにファイルがアップロードされており、チャット相手にコラボレーションされている状態になっている。
    (上記改善提案について、Box社、Microsoft社両方に障害対応として依頼しているが、対処すべき障害と認識されていても、改善されないためこちらに送信した)

    When attaching a file from Box to a chat in the iOS version of Microsoft Teams using “Upload file” and sending the message, I would like the sent message to display the attached file properly.

    Current behavior:
    
    When performing the above operation, the sent message does not show the attached file. The sender receives an email notification indicating that the chat recipient has accepted collaboration on the file, but the recipient receives no notification. The file simply appears under “All files” for the recipient.
    Meanwhile, on Box, the file is uploaded to the Microsoft Teams Chat Files folder and is… more

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    0 comments  ·  Box for Office  ·  Delete…  ·  Admin →
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