10106 results found

1. Improvement of API performance and creation of guidelines for API usage

   When utilizing Box’s API, if the amount of content per folder is enormous or the number of invitations to a folder is high, the processing speed drops significantly. As a result, it takes a long time to complete operations, which is quite frustrating.

   We would like the API to deliver a more comfortable and speedy processing experience, so I hope you will improve the performance when using the API.

   Additionally, there are currently no guidelines regarding API performance, so we have no choice but to verify performance degradation through testing.

   This is hindering proactive API development. Please create clear guidelines that specify the details regarding API performance.

   (In Japanese)
   APIパフォーマンスの向上とAPI利用ガイドラインの作成：

   BoxのAPIを活用する際、1フォルダあたりのコンテンツが膨大だったり、フォルダへの招待数が多い場合、処理速度が大きく低下してしまい、処理が完了するまで多くの時間がかかり不満に思っています。
   より快適でスピーディな処理をAPIで実現したいので、API利用時のパフォーマンス向上をしてほしいです。

   また、現時点ではAPIパフォーマンスに関するガイドラインが存在しないため、検証ベースでパフォーマンス低下の可否を確認するしかありません。
   そのため、積極的なAPI開発の妨げになっています。 APIパフォーマンスに関する仕様を明確にまとめたガイドラインを作成してください。

   When utilizing Box’s API, if the amount of content per folder is enormous or the number of invitations to a folder is high, the processing speed drops significantly. As a result, it takes a long time to complete operations, which is quite frustrating.

   We would like the API to deliver a more comfortable and speedy processing experience, so I hope you will improve the performance when using the API.

   Additionally, there are currently no guidelines regarding API performance, so we have no choice but to verify performance degradation through testing.

   This is hindering proactive API development. Please create clear guidelines… more

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2. Support MS Teams Integration on GCCH

   Would like to see Box to able to integrate with Microsoft Teams on a GCH environment without having to sideload Box into the environment by a system integrator to get it to work.

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   0 comments  ·  Partner Integrations  ·  Edit…  ·  Delete…  ·  Admin →
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3. Simply MFA enablement to provide a simple SINGLE notice to collaborators that MFA was enabled for company "X"

   Enabling MFA for external collaborators caused mass emails to each external collaborator for every folder they are invited to, so a collaborator invited to 100 unique folders would be sent 100 emails, and would in turn click 'accept' in those emails, causing 100 emails to be send back to the content owner that it was accepted. This appears to happen even if the collaborator has already accessed the file (Triggered by enabling MFA).

   Instead of emailing for every instance of an invited collaborator email address on every folder, instead prompt them to setup MFA only when they access a file or folder that requires MFA and only if they have not already setup MFA, or optionally, send only a SINGLE email to an external collaborator indicating that MFA had been enable by a specific company and if they wanted to access any of those files, the would need to setup MFA by accessing their Box account.

   One email, rather than hundreds or thousands.

   Enabling MFA for external collaborators caused mass emails to each external collaborator for every folder they are invited to, so a collaborator invited to 100 unique folders would be sent 100 emails, and would in turn click 'accept' in those emails, causing 100 emails to be send back to the content owner that it was accepted. This appears to happen even if the collaborator has already accessed the file (Triggered by enabling MFA).

   Instead of emailing for every instance of an invited collaborator email address on every folder, instead prompt them to setup MFA only when they access a file… more

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4. File Outcome Actions for Form Uploaded Files

   Include the ability to take file actions on files uploaded from a Box Form like you can in Relay. We have several Forms and Relays that not only take text/date/dropdown input but also have file upload fields and were hoping to move them to Automate so that we could take advantage of the additional features, but are unable to since there is no option to use an Outcome to take action upon the uploaded files.

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   0 comments  ·  Box Automate  ·  Delete…  ·  Admin →
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5. Setting to allow classification additions/increases but not deletions/decreases

   Box Shields allows you to disable classification modifications for everyone except admins, but this is too restrictive. What we're looking for:

   • Allow classification labels to be ranked by sensitivity
   • Add configuration setting to allow Editors to add/increase sensitivity but not be able to delete/decrease sensitivity.

   Without this, we're finding we have to choose between diffusing accountability of classification labels vs. administrative overhead of having an admin or owner manage all classification label additions.

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6. Naming the photos

   I have a problem. Box app names the photos with ":" marks on the time stamp and my desktop app doesn't want to download the photos with ":" -markers. This is a bad bug. I didn't find any setting to adjust the structure of the photofiles name.

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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7. Section to know who our buisness subscription contact is

   Could there be a section within our account that shows our current point of contact (e.g. Account Manager)?

   Our point of contact appears to change frequently, and we are often contacted by different people with various roles. It can be difficult to keep track of who we should contact when we need assistance.

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8. Implementation of the “Keep me signed in” and “Resume from the last viewed screen” features in Personal Settings

   Please keep user sessions active for a certain time even after the browser is closed.
   Specifically, we would like users to be able to resume their work from the folder or screen that was open the last time they accessed Box, rather than from the home screen.
   Please also allow users to select and change these options in their personal settings.
   Currently, the session ends every time the browser is closed, requiring users to start from the login screen each time, which results in time loss, especially when working within deep folder hierarchies.

   ＜個人設定の中に、「セッションの保持」と「最後に表示した画面から再開する」機能の実装＞
   ブラウザを閉じた後でも、一定時間はユーザーセッションを維持してください。
   具体的には、ホーム画面ではなく、ユーザーが最後にBoxにアクセスしたときに開いていたフォルダまたは画面から作業を再開できるようにしてください。
   また、ユーザーが個人設定で選択・変更できるようにしてください。
   現在は、ブラウザを閉じるたびにセッションが終了し、ユーザーは毎回ログイン後の画面から操作を開始する必要があるため、特に深いフォルダ階層で作業する場合に時間のロスにつながっています。

   Please keep user sessions active for a certain time even after the browser is closed.
   Specifically, we would like users to be able to resume their work from the folder or screen that was open the last time they accessed Box, rather than from the home screen.
   Please also allow users to select and change these options in their personal settings.
   Currently, the session ends every time the browser is closed, requiring users to start from the login screen each time, which results in time loss, especially when working within deep folder hierarchies.

   ＜個人設定の中に、「セッションの保持」と「最後に表示した画面から再開する」機能の実装＞
   ブラウザを閉じた後でも、一定時間はユーザーセッションを維持してください。
   具体的には、ホーム画面ではなく、ユーザーが最後にBoxにアクセスしたときに開いていたフォルダまたは画面から作業を再開できるようにしてください。
   また、ユーザーが個人設定で選択・変更できるようにしてください。… more

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9. Allow Folder Insights Reporting to download into a co-owned destination folder

   Currently you can only successfully download content/folder insight reporting into a destination folder that you yourself own. I would like to change this so that users can also be a co-owner on the folder to download insight reporting to.

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   1 comment  ·  Content Insights  ·  Delete…  ·  Admin →
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10. Ability to invite external unmanaged users into Box Apps

    We are requesting a new feature that allows external (unmanaged) users to be invited into Box Apps.

    Use Case Example:
    A law firm wants to share categorized legal documents with their clients through Box. Currently, Box Apps enable internal users to view and manage files with rich metadata, making it easy to organize and automate workflows. However, clients cannot access these metadata views directly. Customers should have the ability to view this structure and even work with it to launch automations and processes, as well as search their documents more easily.

    24 votes

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    under consideration  ·  1 comment  ·  Box Apps  ·  Delete…  ·  Admin →
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11. I want to reuse the content entered in File Request as a task message

    We are running tasks in a Relay workflow, triggered by uploads via File Request.

    In Box’s current specifications, the “file description” entered by users in the File Request form is saved in the file’s description field in its properties after upload.

    However, when the Relay workflow starts, the message sent to the task assignee is the one configured in Relay. This message is recorded under the file’s “Activity,” but we also need to check the description field in the file properties, which means switching views and creates extra work.

    If there were a feature that allowed us to set the content entered in the File Request as the Relay task message, we would be able to use that instead of the current operational workaround.

    ---

    ファイルリクエストからのアップロードをトリガーにRelayワークフローでタスクを動かしています。
    現状Boxの仕様では、ファイルリクエストフォームでユーザーが入力した「ファイルの説明」はアップロード後、ファイルのプロパティの説明欄に保存されます。
    しかし、Relayワークフローがスタートした時、タスク担当者に送信されるのはRelayで設定したメッセージです。このメッセージはファイルの「アクティビティ」に残りますが、ファイルのプロパティの説明欄も確認する必要があり、切り替えが手間となっています。

    ファイルリクエストで入力した内容をタスクメッセージに転用できるようする機能実装をしてほしいです。

    We are running tasks in a Relay workflow, triggered by uploads via File Request.

    In Box’s current specifications, the “file description” entered by users in the File Request form is saved in the file’s description field in its properties after upload.

    However, when the Relay workflow starts, the message sent to the task assignee is the one configured in Relay. This message is recorded under the file’s “Activity,” but we also need to check the description field in the file properties, which means switching views and creates extra work.

    If there were a feature that allowed us to set… more

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    0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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12. Box Drive performance is terrible

    I have had a personal Box subscription for about 20 years and used Box Sync on multiple devices (PC, Mac, Mobile) with barely a hiccup in all that time. Rock solid and reliable. For the past few years I have had my Cursor/VS Code project folders stored in Box and synced along with lots of other general document files and everything just worked with minimal noticeable lag. So I didn't think twice about installing Box Drive to take over from Box Sync.

    Wow, what a disappointment. Before I could just tag a folder to "Sync" and know it would be available locally in full on all my devices. No issues, fairly instant sync. Now, I have to "Make available offline" if I actually want a folder to sync, but even then it doesn't work well. IF I can even see the accurate sync status of a folder or file the only thing I can count on is that it could be DAYS before even small changes fully sync. Or never.

    Mind you I am mostly running on two fully OS updated Apple silicon Macs (M1 Max and M5 Pro Macbook Pros), on Gigabit speed Verizon FIOS connections, so there is NO excuse for a 5 second sync delay on a few updated html or js files, let alone 5 DAYS. I'm simply trying to move a few files between two powerful Macs and the changes I've made on one are simply not uploading, so the otherMac doesn't even know it's behind. Force Quitting Box and relaunching seems to get things moving again but how did this thing pass QA in such a glitchy state?

    For the first time in 20 years I am seriously considering dropping Box, and can no longer recommend it to clients who might be frustrated by their experience with Google Drive or OneDrive. Not sure what's going on over there but I expect better from Box.

    I have had a personal Box subscription for about 20 years and used Box Sync on multiple devices (PC, Mac, Mobile) with barely a hiccup in all that time. Rock solid and reliable. For the past few years I have had my Cursor/VS Code project folders stored in Box and synced along with lots of other general document files and everything just worked with minimal noticeable lag. So I didn't think twice about installing Box Drive to take over from Box Sync.

    Wow, what a disappointment. Before I could just tag a folder to "Sync" and know it would be… more

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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13. Remove Filter option for Box Apps View

    We have a use case where we want to restrict a view so that users can only see verified items in a view from a Box App. No matter how the App is shared, users are always able to change the underlying filters and see items that are not verified. It would be great if there was a setting in the view that turns off the ability for viewers to change the filters and only restrict to the visible filters. Image shows the filters we want them to be able to edit, the "All filters" is no required.

    •  

    5 votes

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14. Platform activity

    I’d like to request access to Platform activity data extending beyond the current one‑year retention period.

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    0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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15. Make camera requirement optional for Box Mobile app installation

    We would highly appreciate it if Box could modify the installation requirements for the mobile app so that it can be installed on cameraless devices.

    Currently, because the app requires a camera feature, devices without a hardware camera are blocked from downloading it. Consequently, we are forced to use the web browser version, which significantly reduces operational efficiency and usability.

    From a security standpoint, we have introduced and are utilizing cameraless devices to comply with strict internal security policies and confidentiality requirements. While cameraless devices may represent a small share of the general market, they are essential for organizations with high-security standards.

    We kindly request Box to make the camera feature optional so that we can securely and efficiently use the native app on these specialized devices.

    We would highly appreciate it if Box could modify the installation requirements for the mobile app so that it can be installed on cameraless devices.

    Currently, because the app requires a camera feature, devices without a hardware camera are blocked from downloading it. Consequently, we are forced to use the web browser version, which significantly reduces operational efficiency and usability.

    From a security standpoint, we have introduced and are utilizing cameraless devices to comply with strict internal security policies and confidentiality requirements. While cameraless devices may represent a small share of the general market, they are essential for organizations with… more

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    0 comments  ·  Mobile  ·  Delete…  ·  Admin →
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16. Make camera requirement optional for Box Mobile app installation

    We would highly appreciate it if Box could modify the installation requirements for the mobile app so that it can be installed on cameraless devices.

    Currently, because the app requires a camera feature, devices without a hardware camera are blocked from downloading it. Consequently, we are forced to use the web browser version, which significantly reduces operational efficiency and usability.

    From a security standpoint, we have introduced and are utilizing cameraless devices to comply with strict internal security policies and confidentiality requirements. While cameraless devices may represent a small share of the general market, they are essential for organizations with high-security standards.

    We kindly request Box to make the camera feature optional so that we can securely and efficiently use the native app on these specialized devices.

    We would highly appreciate it if Box could modify the installation requirements for the mobile app so that it can be installed on cameraless devices.

    Currently, because the app requires a camera feature, devices without a hardware camera are blocked from downloading it. Consequently, we are forced to use the web browser version, which significantly reduces operational efficiency and usability.

    From a security standpoint, we have introduced and are utilizing cameraless devices to comply with strict internal security policies and confidentiality requirements. While cameraless devices may represent a small share of the general market, they are essential for organizations with… more

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17. Increase Multi-Document Querying Limitations from 10

    The current system limits the number of documents that can be reviewed in a single session, which has led some public sector users to process eligibility documents in multiple smaller batches. In practice, screenings often involve significantly more documents (70 in some cases) than the system currently supports in one batch (10 max), resulting in added workload and inefficiency.

    17 votes

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    on roadmap  ·  0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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18. Send files stopped when find error in files...

    Hello support guys.
    I'm facing a problem and I want to ask for your help...
    I usually send many files at the same time and sometimes the sending stops and the remaining files are waiting for the stopped file to be resolved before proceeding with the rest... I don't sit in front of the computer looking at the uploads and when I come back to see if it's finished the process is there waiting for my resolution...
    Isn't there a way for the files that are OK to follow the flow and only wait at the end of the process for the particular file that caused the problem?
    The way it is, work here is not productive.
    Thanks

    Hello support guys.
    I'm facing a problem and I want to ask for your help...
    I usually send many files at the same time and sometimes the sending stops and the remaining files are waiting for the stopped file to be resolved before proceeding with the rest... I don't sit in front of the computer looking at the uploads and when I come back to see if it's finished the process is there waiting for my resolution...
    Isn't there a way for the files that are OK to follow the flow and only wait at the end of the process… more

    1 vote

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    0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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19. For Anonymous users hide names of Create by and Modified By on Box Web

    Due to PII concerns please hide the names of created by or modified by when a anonymous user visits the Box Web App and is browsing content or previewing content.

    1 vote

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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20. Searching for Folders and Moving files

    Ever since the platform updated, it has become very difficult to move a file to a new folder by searching the folder name. I can search for the exact name of the folder and get a whole bunch of other files that aren't even close matches to the folder name. Before the changes we had no problem finding the correct folder.

    I am primarily talking about our 30 INVOICES PAID folder. This folder probably contains several hundred folders for each of the vendors that we use, with additional folders for each year. If I want to move an invoice into one of the folders, it does not pop up in my search. If I go to the main folder, 30 INVOICES PAID, I can ony see the first 20 or so folders. I wait for the other folders to load and they never do. So essentially I cannot move the file to where it needs to go.

    Ever since the platform updated, it has become very difficult to move a file to a new folder by searching the folder name. I can search for the exact name of the folder and get a whole bunch of other files that aren't even close matches to the folder name. Before the changes we had no problem finding the correct folder.

    I am primarily talking about our 30 INVOICES PAID folder. This folder probably contains several hundred folders for each of the vendors that we use, with additional folders for each year. If I want to move an invoice into… more

    2 votes

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