9985 results found

1. Prevent modals (Box AI and New Collection) from closing when clicking outside

   We would like to request a change to the behavior of modal windows, specifically for Box AI and the "Create New Collection" screen. Currently, these modals close automatically if a user clicks anywhere outside the modal area. I request that they remain open unless the "Close" or "Cancel" button is explicitly clicked.

   Reasoning:
   We are using Pendo to provide in-app training and guidance to help our employees adopt Box AI and other Box features. However, the current "click-outside-to-close" behavior makes it impossible to run these guides effectively.

   When a user interacts with a Pendo guide or accidentally clicks the background, the Box modal disappears, interrupting the training flow. This prevents us from providing a seamless employee experience and hinders our ability to educate users on how to use Box AI and Collections effectively.

   Expected Outcome:
   By preventing the modals from closing on background clicks, we can successfully implement Pendo guides. This will allow us to properly train our employees and significantly drive the adoption of Box AI and organizational features within our company.

   We would like to request a change to the behavior of modal windows, specifically for Box AI and the "Create New Collection" screen. Currently, these modals close automatically if a user clicks anywhere outside the modal area. I request that they remain open unless the "Close" or "Cancel" button is explicitly clicked.

   Reasoning:
   We are using Pendo to provide in-app training and guidance to help our employees adopt Box AI and other Box features. However, the current "click-outside-to-close" behavior makes it impossible to run these guides effectively.

   When a user interacts with a Pendo guide or accidentally clicks the… more

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   0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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2. Improve visibility and speed of LFOs within Box

   I’d like to share some feedback about the lack of visibility and the slow speed of Large File Operations (LFOs) in Box, particularly when moving large folders or performing ownership changes.

   These actions cause unavoidable downtime, but there’s no clear timeframe provided, and all items under the affected folders become inaccessible until the process finishes. This is creating significant headaches for our IT operations, especially as we’re working through major corporate restructuring. We’re forced to schedule these migrations on weekends to minimize disruption and open support tickets as a safety net in case the operations extend into the workweek and require follow-up.

   It feels like much of this pain could be avoided with improvements to how Box handles backend database updates and by providing better progress tracking and time estimates for LFOs. More transparency and predictability would make a huge difference for teams managing large-scale changes.

   Thanks for considering this feedback.

   I’d like to share some feedback about the lack of visibility and the slow speed of Large File Operations (LFOs) in Box, particularly when moving large folders or performing ownership changes.

   These actions cause unavoidable downtime, but there’s no clear timeframe provided, and all items under the affected folders become inaccessible until the process finishes. This is creating significant headaches for our IT operations, especially as we’re working through major corporate restructuring. We’re forced to schedule these migrations on weekends to minimize disruption and open support tickets as a safety net in case the operations extend into the workweek… more

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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3. Add specific error message for managed users whose domain is owned by another tenant

   When an admin attempts to add a managed user whose email domain is already registered to another tenant, the system should display a specific error message explaining the reason.

   Currently, the error message only states “1 user cannot be added,” which provides no context and makes it difficult for admins to understand what went wrong or how to resolve the issue.

   1 vote

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   0 comments  ·  Admin Console  ·  Edit…  ·  Delete…  ·  Admin →
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4. Request for an option to enable or disable email notifications when sharing a Hub

   When sharing a Hub, I would like to be able to choose whether or not to send an email to the person I invited.
   This is because users are not used to receiving notification emails from Box and might perceive them as spam, which would prevent unnecessary inquiries from being made to the IT department.
   The addition of the Hub will be announced separately on the portal site, so I would like the Hub to be quietly added to the Hubs menu.

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   0 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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5. Please display the AI button in Box Canvas just like in Box Notes

   Please display the AI button in Box Canvas just like in Box Notes.

   4 votes

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   0 comments  ·  Box Canvas  ·  Delete…  ·  Admin →
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6. Assign user to item in Box App

   As a user, I'd like to be able to assign a specific user in Box App rather than relying on free text or metadata drop down fields so that I can send a notification or task and see additional user information such as email and profile photo

   2 votes

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   0 comments  ·  Box Apps  ·  Delete…  ·  Admin →
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7. Added deletion counts to public Beta for Folder Insights

   The public beta version of Folder Insights does not provide insight into deletions made within folders.
   Until now, if a file was accidentally deleted, it was necessary to get an administrator report, which was a lot of work, but if Folder Insights can provide a report of deleted files, work will become smoother.
   I would like to be able to check the deletion information in the folder with Folder Insight.

   -in Japanese-
   ベータ版のフォルダインサイトではフォルダ内で行われた削除の情報が提供されていない。
   これまではファイルを誤削除してしまった場合、管理者にレポートを取得してもらう必要があり手間が発生していたが、
   フォルダインサイトから削除したファイルの情報を取得できれば作業がスムーズになる。
   フォルダインサイトでフォルダ内の削除情報を確認できるようにしてほしい。

   12 votes

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   0 comments  ·  New UI  ·  Delete…  ·  Admin →
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8. Capability to add shortcuts to link to an existing box file or folder

   Capability to create a shortcut/bookmark/link to an existing file or folder that works with box drive. So il will be easy to refer to a folder or file. This will ease my work a lot and many other user. This basic apability should have been possible from the start. Thank you

   1 vote

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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9. Co-admin permissions : report role has too many rights

   If a user has only the report co-admin role ("Run new reports and access existing reports") to let him create reports for him, he can see other things in the admin console :
   - Insights
   - Content
   - Reports (OK)
   - Platform (with the Create Sandbox button !)

   Is it possible to secure this, so he can only see the Reports part ?

   3 votes

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   0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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10. In Box Relay, when an approval task is rejected, I want to be able to select any step.

    I would like to create a workflow like the following:

    Move (Destination: Awaiting approval 1) -> Approval Task 1 -> Move (Destination: Awaiting approval 2) -> Approval Task 2 -> Move (Destination: Awaiting approval 3) -> Approval Task 3

    If Approval Task 3 is rejected, the file would remain in "Awaiting approval 3".
    However, I actually want to move it to "Awaiting approval 2".
    It is necessary to return to the "Move (Destination: Awaiting approval 2) "step, NOT the "Task" step.

    ■In Japanese

    以下のようなワークフローを作りたいです。

    ファイル移動（移動先フォルダ：承認中１）→承認１→ファイル移動（移動先フォルダ：承認中２）→承認２→ファイル移動（移動先フォルダ：承認中３）→承認３

    承認３で却下された場合、ファイルが「承認中３」に残ったままになってしまいますが、本来は「承認中２」に移動させたいです。
    そのため、"タスク"のステップではなく、"ファイル移動（承認中２）"のステップに戻せるようにすることが必要です。

    3 votes

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    0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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11. Make sidebar width manually adjustable

    I appreciate the update, but I find the new sidebar quite hard to use.
    Would it be possible to allow users to manually resize it to their preferred width?
    I think this would make the interface much more user-friendly.

    新しいサイドバーについてですが、少し使いづらいです。
    ユーザーが幅を手動調整できる仕様にすることは可能でしょうか？
    そうすれば、もっと使いやすくなるのではないかと思います。

    2 votes

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    0 comments  ·  New UI  ·  Delete…  ·  Admin →
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12. Feedback on new interface, Box sidebar issue

    since the new interface was adopted I already inadvertently "removed from collection" a couple of folders. Guys! the "x" button is too easy to press. I don't even remember where it was before, but I never removed any folder by mistake.

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    0 comments  ·  Box Tools  ·  Delete…  ·  Admin →
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13. 2FA login security

    Rather than using texting for 2FA, please switch to using a QR code, so we can use Authenticator apps to generate codes. Thank you.

    1 vote

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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14. Mouse Drag + Option to copy/duplicate an element.

    Most tools like Powerpoint, Google Slides, Figma, FigJam, Miro , etc. support holding a key and drag an element to create a copy. This the fastest way to copy elements around the page such as to create copies of post-its, squares, etc. In Box canvas, I can pick an item, copy and paste and then I have to select the copied item and move it to where I want. Drag copying does all that in one motion.

    2 votes

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    1 comment  ·  Box Canvas  ·  Delete…  ·  Admin →
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15. Box Hubs Analytics

    Would be great to see metrics on how adopted our Hubs are. How many visits, which box users are visiting, how long each visit is, etc. Is this on the roadmap?

    22 votes

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    under consideration  ·  2 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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16. Zapier "Find a File" Exact Match

    It would be great for the "Find a File" action to be restricted to exact match. We are looking to create an automation that pushes a follow-up PDF to the same folder as the original by "Finding" the original.

    Seems to work about 70% of the time, but when it fails, files could be accessed by others due to placement in the incorrect folder.

    1 vote

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    0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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17. Utilizing Photoshop and Illustrator Files Without Box Drive

    Currently, files that use external references (links) in Photoshop and Illustrator cannot access those references when opened directly from Box. Our company handles a large number of such files, but due to security concerns, we have not enabled Box Drive, which has hindered our effective use of Box. If external references could be utilized without Box Drive—similar to how Excel handles them—it would significantly enhance our ability to leverage Box.

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    0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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18. Create a Hub Restriction for Box Shield

    Add the ability to apply a Hub restriction (e.g., prevent content from being added to a Hub) in Shield. Users would be able to apply the Hub restriction within an access policy based on a classification label or content type. This would prevent unintentional internal and external access to content in a Hub and reduce confusion for external users that may be blocked from accessing content in a Hub due to other Shield external collaboration restrictions. This would be especially helpful for highly regulated industries like public sector agencies, government contractors, and financial services.

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    0 comments  ·  Shield  ·  Delete…  ·  Admin →
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19. Upload Email Address Lookup Tool

    Similar to the shared link lookup feature in the Content Manager, I need the ability to search for an Upload Email Address to find out what folder that email is pointing to.

    There have been numerous times when I've been asked as the Box Admin to trace which folder an upload email addresses was enabled on. This is very difficult to determine as you have to first have an example of an attachment name that may have been uploaded previously, and then search for that file to find the folder it was posted to, and then view that folder's settings to confirm if that's the matching upload email.

    A report showing any folder that has the Upload Email Addresses enabled would also be very helpful as it might be appropriate to disable some that were enabled long ago. Similar to a Shared Links report, I'd want to know the folder name and path, when that setting was enabled and by whom, etc

    Similar to the shared link lookup feature in the Content Manager, I need the ability to search for an Upload Email Address to find out what folder that email is pointing to.

    There have been numerous times when I've been asked as the Box Admin to trace which folder an upload email addresses was enabled on. This is very difficult to determine as you have to first have an example of an attachment name that may have been uploaded previously, and then search for that file to find the folder it was posted to, and then view that folder's settings… more

    1 vote

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    0 comments  ·  Content Manager  ·  Delete…  ·  Admin →
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20. Add New Trigger under Signing Events for "Reassign Request"

    There are times when our users would like a recipient, who is not part of the signing chain, added as a CC if a document is reassigned to a different signer. It would be nice to have a new trigger option under Relay/Workflow /Signing Events for "Reassign Request" where, if a document is reassigned, we could add an Outcome that would Send a Notification to a particular acct.

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    0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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