888 results found

1. I am struggling with basic functionality of box i.e. sharing a folder with external users.

   I followed simple steps to use box application to share some business information with external stakeholder.
   1. Created a folder
   2. Uploaded my files
   3. Clicked on share button at the top right corner and added the email addresses of folks I want to share with
   4. Gave them viewer access

   Result:
   1. I can see in sharing panel these new users have pending requests
   2. The users get email notification to access the folder but when they click they get an error 403.

   It has happened multiple times, for some users the process is smooth, others it always throws errors. I have tried removing and adding them again but doesn't work.

   I followed simple steps to use box application to share some business information with external stakeholder.
   1. Created a folder
   2. Uploaded my files
   3. Clicked on share button at the top right corner and added the email addresses of folks I want to share with
   4. Gave them viewer access

   Result:
   1. I can see in sharing panel these new users have pending requests
   2. The users get email notification to access the folder but when they click they get an error 403.

   It has happened multiple times, for some users the process is smooth, others it always throws… more

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   0 comments  ·  Users and Groups  ·  Delete…  ·  Admin →
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2. Automate Outcome Based on Metadata Field Change

   We would like an Automate outcome based on a change to a metadata field that was assigned in a previous outcome. An example would be in an HR recruiting workflow when the Role Stage metadata field changes to BC Complete a Send Notification outcome fires notifying applicable teams, HR, IT, Manager, etc. to begin preparations for the new employee.

   As it stands now, the only way we've found to do this is by assigning a task to the recruiter.
   
   The issue is that there are always multiple positions being worked at any given time and some positions take weeks or months to fill so the task stays open for this time, along with all others. this is confusing/frustrating for her.

   We would like an Automate outcome based on a change to a metadata field that was assigned in a previous outcome. An example would be in an HR recruiting workflow when the Role Stage metadata field changes to BC Complete a Send Notification outcome fires notifying applicable teams, HR, IT, Manager, etc. to begin preparations for the new employee.

   As it stands now, the only way we've found to do this is by assigning a task to the recruiter.
   
   The issue is that there are always multiple positions being worked at any given time and some positions take weeks or… more

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   0 comments  ·  Box Automate  ·  Delete…  ·  Admin →
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3. To streamline the data upload process to the BOX app on the iPad, you can follow these steps:

   「I want to store the data I am viewing in an app on my iPad and the data I am viewing on a browser into a specific folder in BOX. When I select BOX as the destination app for sharing, only "All Files" appears in the folder selection for storage, so it takes time to navigate to the desired folder. I would like to have immediate access to my Collection folder for」
   iPadにて、あるアプリで開いているデータやブラウザ上でみているデータをBOXの所定のフォルダに格納しようとするときに、共有先アプリとしてBOXを選択すると、格納先選択のフォルダに、『すべてのファイル』しか出てこないので、目的のフォルダに辿り着くまでに時間がかかってしまっております。
   マイコレクションのフォルダにすぐにアクセスしてアップロードできるようにしてほしい。

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   0 comments  ·  Box App Center  ·  Delete…  ·  Admin →
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4. Combine Feed with Notifications and Recents to make one seamless experience

   If you could combine feed with notifications + recents into one screen. Our users find that they’re often switching back in forth between the screens; if you could have a screen with three columns including all of these items and have a way to sort them, scroll them – that would be one experience and save time flipping between pages.

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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5. improve the incorrect display of the screen after setting up to prohibit uploading with a free account within our company using BVE settings

   Using BVE settings, we set up our company to prohibit uploading with free accounts and verified it.

   We would like to ask you any questions or requests regarding the verification results.
   The contents are summarized in the attached documents, so please check them.

   I would like to provide only a summary of the questions and requests.
   I was able to verify the environment where uploading is not possible, but the screen display during operation is
   ・Incorrect display
   (Display of "Some parts could not be uploaded" even though not all could be uploaded)
   ・It is a terrible display of expression.
   (Oops! 4 pieces of content could not be uploaded)
   ・Different displays appear for the same operation
   The results were as follows.

   When I looked at it, I felt that the display was based on English, and the display was automatically translated, but the accuracy seems to be terrible.

   at least,
   ・Display correct content
   ・Same display across the board
   We request improvements to be made.

   Using BVE settings, we set up our company to prohibit uploading with free accounts and verified it.

   We would like to ask you any questions or requests regarding the verification results.
   The contents are summarized in the attached documents, so please check them.

   I would like to provide only a summary of the questions and requests.
   I was able to verify the environment where uploading is not possible, but the screen display during operation is
   ・Incorrect display
   (Display of "Some parts could not be uploaded" even though not all could be uploaded)
   ・It is a terrible display of expression.
   (Oops!… more

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   0 comments  ·  GxP  ·  Delete…  ·  Admin →
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6. Not delete data flagged as "make available offline" when Box Drive is closed/logged out

   Currently if data is generated and saved locally on a machine into the Box Drive folder, exiting or logging out of the Box Drive application will delete the local data on the machine, even if the folder it is saved into is marked to "make available offline".

   We are a small physics research laboratory currently trying to migrate our data collection and storage from Dropbox to Box. We were disheartened to discover that if data is generated on a local machine, by collecting and saving it directly into the Box Drive folder, say, and Box Drive is logged out (by an errant user perhaps) the local copy of the data is not preserved. This seems to present a great deal of risk as if a set of files, just collected, were not yet synced and an inadvertent closure/logout of box drive occurred the data would be lost. Or, more likely a large repository of data which must both be kept on a local machine and backed up to the cloud service would have to be inconveniently re-downloaded after any logout. A setting to prevent this behavior would be greatly appreciated.

   Currently if data is generated and saved locally on a machine into the Box Drive folder, exiting or logging out of the Box Drive application will delete the local data on the machine, even if the folder it is saved into is marked to "make available offline".

   We are a small physics research laboratory currently trying to migrate our data collection and storage from Dropbox to Box. We were disheartened to discover that if data is generated on a local machine, by collecting and saving it directly into the Box Drive folder, say, and Box Drive is logged out (by… more

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   0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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7. When using Box Relay as a trigger for a "file request" file that requested login

   Send an email notification to the "user who started the workflow", but that email address cannot be used on any other relay, but if you change the file name from then on, that email address will be used to send the file to the person who submitted it. I would like to rename my email address.

   「ワークフローを開始したユーザー」にメールで通知を送れが、そのメールアドレスは、それ以外のRelayでは使えないが、それ以降のファイル名を変更するで、そのメールアドレスが使って、ファイルを提出者のメールアドレスにリネームしたいです。

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   0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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8. Ability to unfollow Box Note when no longer needed to collaborate

   We get access to many Box Notes on a daily basis to collaborate. When the Box notes get edited, we get an update on our Box Note page with a little blue circle + an additional number on our box notes app. I'd like to stop following those Box Notes I am no longer collaborating on, so I don't receive those 'updated' notifications.

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   0 comments  ·  Box Notes  ·  Delete…  ·  Admin →
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   not planned  ·  AdminAnonymous (Admin, Box) responded

   Please let us know if this issue is still relevant for you. You can send a quick email to okryvtsova@box.com

9. Allow Admins to Monitor for Sync Errors

   Currently if there are any sync errors in Box Drive the only way to identify them is for the user to notice the toast notification or click on the Box Drive systray icon. Relying on the end user to report errors is not reliable and almost caused us to lose data going back several years.

   The only way errors are logged is in the Box Drive log files but no one from Box or Box Support is willing to share how those are logged for admins to monitor.

   Box Drive needs to better log any errors encountered so admins can be proactive and address any issues before critical data is lost. Several options would be logging the event back to the admin console, creating a specific log file just for errors, logging an event to the system logs.

   Currently if there are any sync errors in Box Drive the only way to identify them is for the user to notice the toast notification or click on the Box Drive systray icon. Relying on the end user to report errors is not reliable and almost caused us to lose data going back several years.

   The only way errors are logged is in the Box Drive log files but no one from Box or Box Support is willing to share how those are logged for admins to monitor.

   Box Drive needs to better log any errors encountered so admins can… more

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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10. More specific link in "XXXX's download activity is unusual" email.

    When a "XXXX's download activity is unusual" email is generated, there is a link in the email.

    The link directs just to the admin console where you then have to input the search criteria yourself. Ideally, the notification link would be specific to the user and the download activity.

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    not planned  ·  0 comments  ·  Security  ·  Delete…  ·  Admin →
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11. Bring back "Open Containing Folder" to the top of the Box Note menu (or allow customization)

    Hi Box Team,

    I would like to share some feedback regarding the user interface of Box Notes.

    Previously, the option to open the folder containing the current Box Note was located right at the top of the hamburger menu. This was incredibly convenient. However, with recent updates, this option has been pushed further and further down the list.

    To be honest, actions like viewing comments or inserting images are rarely used in my daily workflow compared to navigating back to the source folder. Having to scroll down every single time just to open the folder has made the user experience quite frustrating.

    I would highly appreciate it if you could consider one of the following improvements:

    Restore the original layout: Move the "Open Containing Folder" option back to the top of the menu.

    Add customization: Allow users to reorder or customize the menu items based on their workflow.

    Add a shortcut: Implement a dedicated shortcut button (or hotkey) on the main interface to open the parent folder directly.

    Thank you for your time and for continuously improving Box!

    Hi Box Team,

    I would like to share some feedback regarding the user interface of Box Notes.

    Previously, the option to open the folder containing the current Box Note was located right at the top of the hamburger menu. This was incredibly convenient. However, with recent updates, this option has been pushed further and further down the list.

    To be honest, actions like viewing comments or inserting images are rarely used in my daily workflow compared to navigating back to the source folder. Having to scroll down every single time just to open the folder has made the user experience… more

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    under consideration  ·  1 comment  ·  Box Notes  ·  Delete…  ·  Admin →
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12. Moving shared folders should be simple and not involve changing ownership

    Many people in my organization share folders with me. EVERY SINGLE ONE OF THEM ends up in my top-level directory. But some should be in one folder and some in another. I should be able to move any shared folder, even ones I am not a collaborator on, to ANY place in my directory structure without changing the physical storage space and without worrying about ownership. Why should the sharer have a right to clutter up my top-level directory with so many folders? It's pages and pages of stuff on the web interface. Since the real data is physically stored in a redundant, distributed file system, there is already a system that locates all the parts and copies of parts that exist to make this "folder" and all its "files." There is already a system that tracks and tags which accounts the folder has to "appear" in. It should be child's play to let that appearance be manipulated by the receiver without needing ownership. The sharer's experience and control of the data would not change if you let me put that folder in a subfolder called "Shared Items." They would literally not even know. I can't believe this is not a feature as of the moment you deployed.

    Many people in my organization share folders with me. EVERY SINGLE ONE OF THEM ends up in my top-level directory. But some should be in one folder and some in another. I should be able to move any shared folder, even ones I am not a collaborator on, to ANY place in my directory structure without changing the physical storage space and without worrying about ownership. Why should the sharer have a right to clutter up my top-level directory with so many folders? It's pages and pages of stuff on the web interface. Since the real data is physically stored… more

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    0 comments  ·  Core & Technical Infrastructure  ·  Delete…  ·  Admin →
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13. Allow users to REPLY TO folder invitations

    When I invite a user to a folder, they receive an email.

    Today the email subject is:
    My Name has invited you to work together in "Folder Name"
    The From in the email is:
    My email address on behalf of My name noreply@box.com

    It would be extremely helpful for users to be able to reply directly to the invitation back to me. Instead, the users get an NDR.

    We work with several other providers, and their notifications have the reply to: set as the user sending it.

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    0 comments  ·  Notifications  ·  Delete…  ·  Admin →
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14. Logging in to Box from a shared link should not redirect to home

    With the current iteration of Box, when you follow a shared link while not logged in, the only way to log in is to click "Go to My Account" which directs you to your home page on your Box Account. This requires re-following the link again to get to the shared item as a logged in user. This adds several additional clicks to the simple task of following a shared link from an internal email regarding new comments on an item, for example.

    This was not the case in the past, where there was a "Log In to My Account" button that would log you in and redirect back to the page you were on previously. I'm not sure why that functionality was changed to this far inferior version. I am unable to think up a use case where a user is on any page on Box while not logged in and would want to log in only to be directed to the home page rather than the page they were on which required them to log in in the first place.

    With the current iteration of Box, when you follow a shared link while not logged in, the only way to log in is to click "Go to My Account" which directs you to your home page on your Box Account. This requires re-following the link again to get to the shared item as a logged in user. This adds several additional clicks to the simple task of following a shared link from an internal email regarding new comments on an item, for example.

    This was not the case in the past, where there was a "Log In to My Account"… more

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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15. Deletion confirmation prompt on Amsterdam

    In the Legacy Webapp, when a user deletes content, they get a pop-up to confirm the deletion.

    However in Amsterdam, they're only getting a black pop-up notification for the deletion with the 'Undo' Button.

    The enterprise would like to see the pop-up confirmation in Amsterdam too!

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
    delivered  ·  jlee responded

    This functionality exists in the new Web app today.

16. Ability to search files by SHA1 value

    Currently, the Box File APIs can give data about the SHA1 values, and these present in Shield Alerts also. It would be very beneficial to be able to also search by SHA1 values.

    Key use cases:
    1. Detection of duplicate content within Box to save storage space, consolidate data and reduce version management.
    2. File correlation across systems (i.e. using SHA1 to correlate Box files with external security tools / malware scans)
    3. Better compliance and chain-of-custody (ensuring files are unchanged)

    SHA1 values are referenced here:
    https://developer.box.com/reference/resources/file/

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    0 comments  ·  Search  ·  Delete…  ·  Admin →
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17. There's no need for the "Launching Application" popup... I know its opening, I just clicked for it to open...

    When selecting “Open With” and opening a file this notification pops up:

    ---

    Launching Application

    ... is opening in Adobe Acrobat. Saving your file will save changes directly back to
    Box.

    Lock file to prevent others from editing it

    ---

    This is not necessary. It adds no functionality. I KNOW its opening, I just asked it to open by clicking OPEN. Then I have to click CLOSE to move on to the next step?

    I understand the "Lock file to prevent others from editing it" might be useful to someone who is opening their own file and forgot to lock it, but couldn't that be a different pop up somewhere else? Does it need to be when opening a file?

    Or have it automatically go away after a few secons and open the file, I just hate having to click close a hundred times a day.

    When selecting “Open With” and opening a file this notification pops up:

    ---

    Launching Application

    ... is opening in Adobe Acrobat. Saving your file will save changes directly back to
    Box.

    Lock file to prevent others from editing it

    ---

    This is not necessary. It adds no functionality. I KNOW its opening, I just asked it to open by clicking OPEN. Then I have to click CLOSE to move on to the next step?

    I understand the "Lock file to prevent others from editing it" might be useful to someone who is opening their own file and forgot to lock it, but… more

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    0 comments  ·  New UI  ·  Delete…  ·  Admin →
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18. Display by name, Alphabetical as a Default. Necessary for our business!

    It is 100% Necessary for our file Storage and Sharing needs for files to show up alphabetically BY DEFAULT. We just transferred over from Dropbox, and this is really annoying and a waste of time to have to set viewing each time we log in, and when we share files to have to explain to customers how to set their display. Display by name alphabetical should not only be an option, but a Default. Please make this available immediately. Our business model and client sharing workflow success depends on this. Thank you for implementing right away

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    0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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19. I want to receive alerts / notifications when a shared file is not accessed for a certain period of time by other users.

    I want to receive alerts / notifications when a shared file is not accessed for a certain period of time by other users.

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    0 comments  ·  Notifications  ·  Delete…  ·  Admin →
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20. Add Optional Security Notifications for Admins, Reports for Public Links, and Customize the Insights Dashboard

    We'd like to be able to receive notifications when a user creates a shared like that is "public" or available to anyone externally. With recent security concerns, we're not able to easily see how many public links are being created. The reports time out and we have to reach out to Box Support every time we want that data. In addition to better abilities to report and customize reports as many people have mentioned, it would be nice to customize the Insights dashboard to see the pertinent data to our organization.

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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